New York, New York, United States · On-site
$71k–$118k/yr
About the business: Brightmine has been providing HR solutions since 2002, empowering organizations to build successful workforces and create a purposeful workplace for all. We provide expert insight and practical tools …
Skills: Customer Success, Onboarding, Training Delivery, Data Analysis, Excel
New York, New York, United States · On-site
$71k–$118k/yr
About the business: Brightmine has been providing HR solutions since 2002, empowering organizations to build successful workforces and create a purposeful workplace for all. We provide expert insight and practical tools …
Skills: Customer Success, Onboarding, Implementation, Training, Data Analysis
New York, New York, United States · Hybrid
$165k–$296k/yr
The Director, Financial Planning leads and oversees all critical financial activities for the Financial & Corporate Compliance (FCC) Division ($1.3 Billion in annual revenue) of Wolters Kluwer. It is the strategic busine…
Skills: Financial planning, Financial reporting, Budgeting, Forecasting, Business analytics
New York, New York, United States · On-site
$2k–$2k/wk
Dollar tree regional lane drivers' will be home Friday, Saturday or Sunday, Monday. Drivers will hand-unload the freight with rollers. Competitive Pay and Benefits!! Lane will go to New York and Connecticut! Average pay …
Skills: Commercial driving, Freight handling, Manual unloading, Route navigation, Safety compliance
New York, New York, United States · On-site
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organ…
Skills: Multi-site management, Operational excellence, Performance management, Staffing, Coaching
New York, New York, United States · On-site
$125k–$175k/yr
An Investment Consultant - Relationship Manager on a Financial Advisor team is responsible for the development, maintenance and oversight of relationships with new and existing clients. The Relationship Manager combines …
Skills: Investment consulting, Relationship management, Financial planning, Wealth management, Business development
New York, New York, United States · Hybrid
$149k–$201k/yr
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the l…
Skills: Business solution architecture, Legal technology, Workflow configuration, Low-code development, Enterprise architecture
New York, New York, United States · Hybrid
$130k–$195k/yr
Citi is seeking a highly motivated Business Analyst and Product Manager for its Fixed Income - Spread Products (SP) Technology team that serves the Whole Loan Financing and Securitization transactions. We are looking for…
Skills: Business analysis, Systems analysis, Product management, Fixed income, Securitization
New York, New York, United States · On-site
$66k–$93k/yr
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti…
Skills: Restaurant management, P&L management, Team leadership, Staff recruitment, Performance management
New York, New York, United States · Remote OK
$130k–$165k/yr
Medstreaming, a division of Harris; is seeking a Vice President, Research & Development who is a key strategic leader shaping the future of the company. This role blends technical expertise, business acumen, and people l…
Skills: Product management, Software development, Quality assurance, DevOps, Infrastructure management
New York, New York, United States · Hybrid
$104k–$116k/yr
TYLin is a globally recognized, full-service infrastructure consulting firm committed to providing innovative, cost-effective, constructible designs for the global infrastructure market. With over 3,000 employees through…
Skills: Structural engineering, Steel design, Concrete design, Masonry design, Wood design
New York, New York, United States · On-site
$66k–$93k/yr
CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti…
Skills: Restaurant management, P&L management, Team leadership, Staff recruitment, Performance management
New York, New York, United States · On-site
$25/hr–$41/hr
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Operations management, Data analysis, Reporting, Process improvement, Critical thinking
New York, New York, United States · Hybrid
$85k–$100k/yr
Job Description Who We Are Horizon Media, founded in 1989 by Bill Koenigsberg, is recognized as one of the most innovative marketing and advertising firms. We are headquartered in New York City, with offices in Los Angel…
Skills: Strategic planning, Media solutions, Team management, Client relationship management, Performance coaching
New York, New York, United States · On-site
We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist, you don’t have to be able to tear a motor down and rebuild it (however,…
Skills: Automotive parts knowledge, Customer service, Inventory management, Communication skills, Listening skills
New York, New York, United States · On-site
$22/hr–$27/hr
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our c…
Skills: Customer service, Cash handling, Transaction processing, Communication, Active listening
New York, New York, United States · On-site
$150k–$250k/yr
Wells Fargo Corporate & Investment Banking delivers a comprehensive suite of capital markets, banking, and financial products and services. A trusted partner to our clients, we provide corporate and transactional banking…
Skills: Investment banking, Public finance, Cash flow analysis, Financial modeling, Municipal bond market
New York, New York, United States · Hybrid
$150k–$190k/yr
At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We…
Skills: Brand Strategy, Brand Management, Integrated Marketing, Brand Architecture, Messaging Frameworks
New York, New York, United States · Hybrid
$185k–$311k/yr
Requisition ID: 269740 Salary Range: 185,400.00 - 310,600.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’…
Skills: Compliance oversight, Regulatory advisory, Equity Capital Markets, Mergers & Acquisitions, Risk assessment
New York, New York, United States · Hybrid
$91k–$171k/yr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: International tax, Transfer pricing, Tax research, Client management, Technical writing
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The Onboarding Customer Success Manager is responsible for implementing Brightmine products and ensuring a seamless onboarding experience for new and existing customers. They will deliver training, manage account plans, and provide data-driven insights to support customer adoption and retention.
Candidates should have proven experience in customer service and training delivery, along with strong interpersonal and analytical skills. Proficiency in Excel and experience with compensation, benefits, or job evaluation processes are highly desirable.
Brightmine has been providing HR solutions since 2002, empowering organizations to build successful workforces and create a purposeful workplace for all. We provide expert insight and practical tools to help organizations achieve greater efficiency, reduce risk, and increase employee engagement. Today, we are delivering smarter data analysis tools and cutting-edge technology to support future demands on HR in an increasingly digital world. You can learn more about Brightmine product portfolio through the following link: https://www.brightmine.com/us/
The Customer Success & Delivery team sits at the heart of the Brightmine business and plays a critical role in proactively ensuring customer success across the Brightmine user base. The team works closely with Sales, Growth, Data Operations, and other internal stakeholders to deliver a seamless onboarding experience while supporting Brightmine’s vision of an inclusive, people-focused culture where ambition, curiosity, and new ideas are encouraged.
Reporting into the Customer Success & Delivery Leadership Team, the Onboarding Customer Success Manager is responsible for onboarding and implementing Brightmine products across the portfolio for both new and existing customers. This role ensures customers have a positive onboarding experience by delivering efficient, timely implementations tailored to customer needs.
You will work closely with New Business, Customer Growth, and other Customer Success & Delivery team members to support customers during the early stages of their subscription. By developing a strong understanding of each customer’s requirements, you will help ensure successful product adoption and a smooth transition to ongoing account management.
Support customers by delivering seamless onboarding and executing a customer engagement strategy that drives account success and retention for the US reward product.
Deliver online and occasional in-person training sessions to enhance user understanding and product adoption, with a focus on utilization of data and understanding market data available.
Help customers to determine which positions and functions may be similar in an organization. Assist in the support of customer provided role information (including job descriptions and specifications/competencies) and match this to the Brightmine data job matching taxonomy
Provide regular updates to the Customer Success & Delivery and Data Operations Leadership Teams on account status, plans, and next steps.
Use data-driven outreach programs to increase engagement and ensure timely, targeted touchpoints.
Problem solve and troubleshoot for customers in a repeatable manner while supporting helpdesk inquiries and ensuring proper user access.
Maintain accurate records of all customer engagement activities.
Provide key insights on customer trends to support process and product development.
Develop and maintain clear account plans aligned with customer needs and goals.
Proven experience delivering world-class customer service including, delivering training to customers or internal teams.
People-oriented with excellent listening and interpersonal skills.
Commercial acumen and strong time management.
Ability to build and maintain strong relationships with internal and external stakeholders.
Highly motivated and proactive team player, able to operate autonomously and in an agile fashion
Technical & Analytical Qualifications:
Ability to explain complex ideas clearly and simply to a non-technical audience
Experience of working with semi complex datasets or payroll data - knowledge of and involvement in job evaluation or job levelling processes is a plus
Intermediate or advanced Excel skills
Experience in Compensation and Benefits a plus
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or accommodations@relx.com.
Please read our Candidate Privacy Policy.


Primary Location Base Pay Range: New York, NY $71,000 - $118,300. 





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Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America. ____ Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Offices: 1-3 Strand, London, UK WC2N 5JR, GB · 230 Park Ave, New York, New York 10169, US · Radarweg 29, Amsterdam, North Holland 1043 NX, NL
