New York, New York, United States · On-site
$20/hr–$24/hr
The Bilingual Member Services Representative position is responsible and essential in providing customer service assistance to English and Spanish speaking members. This position will assist the Member Services managemen…
Skills: Customer Service, Bilingual, Spanish, English, Call Center Operations
New York, New York, United States · On-site
$24/hr–$24/hr
Phlebotomist I - Brooklyn, NY, Monday to Friday, 7:00 AM to 5:00 PM, with rotational weekends Pay range: $24.00 - $24.50 / hour Salary offers are based on a wide range of factors including relevant skills, training, expe…
Skills: Phlebotomy, Customer service, Data entry, Keyboarding, Communication
New York, New York, United States · Hybrid
$150k–$190k/yr
Campari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium brands, marketed and distributed in over 190 markets around the world, with leading posi…
Skills: Contract drafting, Negotiation, Issue-spotting, Legal research, Regulatory compliance
New York, New York, United States · On-site
$110k–$135k/yr
About Baron Capital Baron Capital is a leading asset management firm founded in 1982. We believe that hiring, retaining, and nurturing talented individuals who share our passion for excellence, integrity, and innovation …
Skills: Financial writing, Investment research, Asset management communications, Content creation, Product positioning
New York, New York, United States · On-site
Join the Lovisa America team: It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team. The Key Holder Role: The…
Skills: Customer service, Time management, Organizational skills, Communication skills, Fashion sense
New York, New York, United States · On-site
$18/hr
JOB DESCRIPTION Title: Residential Aide FLSA Status: Non-Exempt Department: Kettys Place Union Status: N/A Reports To: Director of Operations Weekly Hours: 35 Status: Full-Time Schedule: Sun-Thurs: 12am- 8am POSITION OVE…
Skills: Crisis intervention, First aid, CPR, Opiate overdose prevention, Inventory management
New York, New York, United States · Remote OK
$80k–$105k/yr
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Curriculum Sales Consultant to join our sales team. In this role, you will have the exciting opportunity to help…
Skills: EdTech sales, K-12 core curriculum, Presentation skills, Communication skills, Relationship building
New York, New York, United States · On-site
$119k–$190k/yr
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment. As a Lead Technical Program Manager in Corporate Technology, AI/ML Data Plat…
Skills: Technical program management, Stakeholder management, GenAI, Data platforms, Analytical reasoning
New York, New York, United States · Remote OK
Who Connecteam is: Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators - the people running shifts, jobs, and teams across s…
Skills: Project management, Customer onboarding, SaaS implementation, Payroll processing, System configuration
New York, New York, United States · On-site
$171k–$260k/yr
The J.P. Morgan Private Bank sits within Global Wealth Management, a division of Asset & Wealth Management, and is focused on working with ultra-high-net-worth (UHNW) individuals, families, and foundations. The Private B…
Skills: Marketing strategy, Strategic planning, Digital marketing, Data-driven decision making, Team leadership
New York, New York, United States · Remote Solely
About Pubity Group Pubity Group is the world’s largest Gen-Z social publisher, with over 150 million followers and billions of monthly views across Facebook, Instagram, TikTok, YouTube and Snapchat. Our brands – includin…
Skills: Sales Strategy, Revenue Growth, Market Leadership, Influencer Marketing, Branded Content
New York, New York, United States · On-site
$121k–$212k/yr
Job Description Performs a variety of functions and technical procedures necessary for patient admission, assessment, diagnosis, treatment, follow-up, and outcome evaluation. Participates in performance improvement, rese…
Skills: Patient assessment, Diagnosis, Treatment planning, Patient admission, Physical examinations
New York, New York, United States · On-site
Overview Home Health Speech Pathologist Per Diem Territory: Queens, NY Pay Range: $65.00/hr to $75.00/hr Are you looking for a rewarding career in homecare? If so, we invite you to join our team at Amedisys, one of the l…
Skills: Speech pathology, Language assessment, Swallowing disorders treatment, Aural rehabilitation, Augmentative and alternative communication
New York, New York, United States · On-site
$80k–$85k/yr
The Role... Soho House & Co is seeking an experienced and creatively driven Event Producer to develop and deliver a year-round program of distinctive member events across Cities Without Houses markets in North America. R…
Skills: Event production, Project management, Budget management, Creative direction, Vendor sourcing
New York, New York, United States · On-site
$20/hr–$25/hr
Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from …
Skills: Food preparation, Culinary techniques, Mise en place, Plate assembly, Kitchen safety
New York, New York, United States · On-site
Title: Content Internship - Fall 2026 When: Fall 2026 Job description Jomboy Media's Content Internship is a hands-on training program for students who want to learn how sports media content actually gets made, from live…
Skills: Content production, Adobe Creative Suite, Photoshop, Premiere Pro, Editorial collaboration
New York, New York, United States · On-site
$17/hr–$26/hr
Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Instant access to earned wages with PayActiv Enhanced benefits: pet, home & aut…
Skills: Sales, Customer Service, Styling, Product Knowledge, Client Relationship Management
Miller Place, New York, United States · On-site
Mission QSAC is a New York City and Long Island based nonprofit that supports children and adults with autism, together with their families, in achieving greater independence, realizing their future potential, and contri…
Skills: Direct Support, Autism Support, Treatment Plan Implementation, Daily Living Skills Training, Social Skills Development
San Bruno, California, United States · On-site
$124k–$177k/yr
Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience in go-to-market, business strategy, corporate planning, product marketing, category management, program management, or c…
Skills: Go-to-market strategy, Business strategy, Product marketing, Category management, Program management
New York, New York, United States · On-site
$171k–$247k/yr
Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related, as well as leading content …
Skills: UX Writing, Content Design, Content Strategy, Product Narrative, User Experience
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The representative manages inbound and outbound calls to provide support, education, and intervention for English and Spanish-speaking members. They are responsible for facilitating member retention, documenting complaints, and coordinating with various internal departments to resolve inquiries.
Candidates must have a high school diploma or equivalent and at least three years of customer service experience. Fluency in both English and Spanish is mandatory, along with proficiency in Microsoft Office and knowledge of healthcare systems.
The Bilingual Member Services Representative position is responsible and essential in providing customer service assistance to English and Spanish speaking members. This position will assist the Member Services management in the implementation, overall planning and day to day management of member outreach and support via the inbound/outbound call center in English and Spanish. These services include new member orientation and education; ongoing individual and group member education; provision of direct intervention to assist members to access services; facilitation of member retention efforts including CBO and CHOW outreach; development and provision of member materials; and a system to ensure receipt and documentation of all member complaints for follow up, investigation and resolution in English and Spanish. This position is also responsible for assisting, sharing, and reporting the Recertification /Retention process; this process includes conducting New Member Orientations (NMO) and member requests follow-up in monitoring, reviewing and assisting in any area concerning member retention, assisting with the coordination and completion of required recertification/retention outreach and inbound/outbound call center operations in English and Spanish.
ESSENTIAL FUNCTIONS
Essential functions are job duties and responsibilities that must be performed to accomplish the purpose/ goals of the job.
• Receive inbound calls for HSNP lead line English and Spanish queues
• Identify and resolve member’s inquiry by clarifying, researching and exploring answers and alternative solutions, and escalating unresolved problems
• Remind members on their pending Care Alerts about getting the services like a PCP visit, STD testing, Viral Loads and Breast cancer screening, and etc.) and/or other Seasonal promotions (i.e. flu-shots)
• Triage member’s concern and request for follow-ups with other departments of the Organization such as Pharmacy, Health Services, Care Coordination, RICU, Behavioral Health and Provider Services to assist members with any related concerns outside Member Services’ scopes
• Utilize translation line for non-English/Spanish speaking members
• Navigate different database and information warehouses to resolve member’s issues or concerns (i.e. ESI, CRM, ePACES, and Care Compass)
• Contact and warm transfer members to Amida Care’s delegated entities (Davis Vision, Healthplex, and Beacon) for questions/concerns regarding vision, dental or behavioral health issue
• Follow call script and guides in Spanish and English and document all conversations in the call center database and/or CRM system in a comprehensible way
• Meet Quality Assurance requirements and other call center key performance metrics
• Create lead and assist any perspective member with Medicaid transfer
• Identify any discrepancies on member’s eligibility (active and/or inactive membership) via ePACES and coordinate with IT if members need to be disenrolled or enrolled in the Amida Care’s main tracking system
• Make outbound calls for HSNP projects and conduct outreach follow–ups on After-Hour’s call log
• Update PCP information, perform demographic changes and process request of ID Cards
• Assist in filing and resolving member complaints
• Track and conduct New Member Orientation (NMO) as assigned
• Conduct special events outreach and update RSVP lists for member events
Include other significant responsibilities needed to accomplish job purpose/goals that are performed on a daily or infrequent basis.
• Conduct Panel Transfer as assigned
• Participate in Peer Trainings
• Assist with MSA (Member Service Assistants) assignments as needed
• Attend events as needed: Town Hall Meetings, Live Your Life (LYL) Events, NML (New Member Luncheon
• Report all enrollment issues and/or trends to the Management
• Participate in quality reviews and / or reports as requested
• Participate and conduct test and / or analysis and provide feedback for improvement (i.e. CRM/Salesforce, Healthy Rewards Program, Pharmacy and Member Services queues, and etc.)
• Perform other duties as assigned
• Must be able to maintain strict confidentiality of sensitive member’s information (HIPAA)
• High School Diploma or equivalent combination of education and relevant work experience required
• Minimum three (3) years’ experience in Customer Service
• Must be able to speak and read both English and Spanish fluently
• Experience in Health Care Member Retention experience, preferred
• Demonstrate experience with Medicaid and Medicare, preferred
• Demonstrate proficiency in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint and Publisher) and Adobe
• Demonstrate strong verbal and written communication skills
• Demonstrate strong critical thinking and prioritization skill
• Demonstrate ability to meet deadlines in a fast paced environment
• Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts
• Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values
Health. Advocacy. Care.
Amida Care is a private, not-for‐profit health plan providing coverage and coordinated care to New York City Medicaid members with chronic conditions, including HIV/AIDS and behavioral health disorders. We serve Medicaid recipients who are living with HIV/AIDS or people who are homeless or of transgender experience (regardless of HIV status). People with complex health conditions need access to providers with specialized knowledge, and Amida Care offers a wide network of top health care providers. As the largest Medicaid special needs health plan (SNP) in New York State, Amida Care has improved health care quality and reduced costs by developing innovative care management programs. Amida Care is more than a health plan—we strive to create a wellness community. Our “Live Your Life” program offers free monthly member events held throughout the five boroughs of New York City, where Amida Care members and their guests learn about ways to get and stay healthy physically, mentally, and spiritually. Events offer opportunities to learn about nutrition, healthy relationships, art therapy, yoga, meditation, Latin and African dance, aromatherapy, and more. A variety of member engagement activities such as town hall meetings and a Member Advisory Council encourage members to participate in and provide feedback to their health plan to ensure that their needs are being met. For more information, visit our website at: www.amidacareny.org.
Offices: 234 W 35th St, New York, 10001, US
