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Full-time
Paid Time Off, PTO Exchange, Medical Insurance, Dental Insurance, Vision Insurance, Maternity Leave
Posted 54d ago
~40 hrs/week
Responsibilities
Supervise daily front desk operations and lead the team to ensure high guest service standards. Resolve guest complaints and coordinate with housekeeping, operations, and sales departments.
Requirements
Prior hotel and management experience are highly preferred. Candidates must be able to stand for long periods and lift up to 50 pounds.
Full job description
Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique.
This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to ensure their team feels empowered to make decisions for the guests and have all of the tools needed to problem solve any issues that arise.
Requested Tasks:
Courteously and accurately answer guest inquiries and concerns
Ensure the smooth operations of the front desk area
Supervise daily shift process ensuring all team members adhere to highest guest service standards
Train team members and respond to any problems in a quick manner
Fill in, as necessary, at the front desk/overnight
Ensure that the front desk area is clean, tidy and presentable at all times
Resolve guest issues and complaints to the best of your ability
Arrange for transportation for guests as needed
Work closely with housekeeping, operations and sales
Adhere to Makeready's Guiding Principles, policies, and procedures
Additional duties and assignments, as assigned
Requested Capabilities:
Prior experience working in a hotel highly preferred
Professional, personable and courteous personality
Prior management experience highly preferred
Excellent attention to detail
Highly organized and efficient
Required to stand for long periods of time, able to walk, able to assist guests with baggage, packages, etc.
Must be able to lift objects weighing up to 50 pounds
May be required to work nights and weekends, as needed
If covering for Night Audit, must be able to stay awake during evening and overnight hours
Must be able to sit for long periods of time, able to walk and stand as needed
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms.
At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay.
Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
Offices: 1131 Dragon St, Dallas, Texas 75207, US · 1321 Commerce Street, DALLAS, TX 75202, US · 412 Williamson St, Savannah, Georgia 31401, US · 200 4th Ave N, Nashville, TN 37219, US · 245 Columbine St, Denver, Colorado 80206, US
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