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Full-time
high school
Medical Coverage, Dental Coverage, Vision Coverage, 24/7 Teledoc Service, Free Maintenance Medications, Pet Insurance
Posted 23d ago
Apply by Jul 15
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for providing exceptional customer service, managing guest check-ins and check-outs, and resolving guest inquiries. They also handle financial transactions and collaborate with other departments to ensure a seamless guest experience.
Requirements
Candidates should have previous customer service experience, preferably in hospitality, and must be proficient in cash handling and computer systems. A high school diploma or equivalent is required, along with the flexibility to work evenings, weekends, and holidays.
Full job description
Property Description
Embassy Suites by Hilton Nashville Downtown, located in the heart of Music City, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a premier, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts spacious suites, modern facilities, and a vibrant atmosphere, creating an exciting work environment. As a member of the Embassy Suites Nashville Downtown team, you'll have the chance to provide outstanding service to our guests, work in a collaborative and inclusive team, and be a part of the renowned Hilton brand. Join us in creating memorable hospitality experiences and become a valued member of our team at Embassy Suites Nashville Downtown!
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
All-suite hotel featuring 30th floor rooftop pool and bar, and 506 guestrooms with amazing views of Nashville's skyline.
Industry
Hospitality
Company size
51-200 employees
Founded
2022
Headquarters
Nashville, Tennessee
LinkedIn followers
1,078
The largest Embassy Suites in the United States is now open in Music City! At Embassy Suites by Hilton™, we anticipate travelers’ needs and deliver what matters most with a two-room suite, free made-to-order breakfast each morning, and complimentary drinks and snacks every night. Featuring a roof-top restaurant & bar with expansive outdoor space, a street-side coffee shop, an energetic street-level restaurant & bar with live music and patio suites with great views of downtown, this hotel is like no other.
Offices: 708 Demonbreun St, Nashville, Tennessee 37203, US