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$19/hr–$20/hr
Full-time
high school
401k Match, Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Flexible Spending Account
Posted 17d ago
~40 hrs/week
Responsibilities
The Intake Office Coordinator manages the client intake process by greeting visitors, conducting initial assessments, and coordinating communication between clients and departments. They are also responsible for administrative tasks such as scanning documents, managing fingerprints, and maintaining office supplies.
Requirements
Candidates must be bilingual in English and Spanish and possess a high school diploma or equivalent. Preferred qualifications include 1-3 years of customer service experience and proficiency in Microsoft Office Suite.
Full job description
About the Role
The Intake Office Coordinator is responsible for supporting the intake process for both new and existing clients at the firm. This individual values the importance of providing a red-carpet experience for our clients. In this role, the individual assists with coordinating communication between clients and multiple departments, handling client inquiries, and assisting or delegating requests from clients to the appropriate departments. This candidate should have strong customer service and problem-solving skills, and be fluent in both English and Spanish.
Your Key Contributions
Greet and assist clients upon arrival.
Conduct initial assessments and gather necessary information to assist clients.
Verify client documentation by collecting ID or other necessary information.
Take client fingerprints following the intake appointment.
Submit fingerprints to FBI.
Scan/upload fingerprints and authorization forms into the case management system in a timely manner.
Scan client documents into case management system as necessary.
Prepare intake folders to be used by Intake Specialists.
Prepare and mail Welcome Kits to clients.
Scan contracts into case management system following signatures.
Answer and direct incoming calls to the appropriate department or team member.
Confirm upcoming appointments for clients and reschedule as needed.
Ensure client welcoming area is clean, organized, and replenished with appropriate snacks.
Collect client payments and ensure all money handling safety procedures are followed.
Responsible for ensuring customer satisfaction based on the key performance indicators (KPI’s) established by leadership.
Complete inventory of office supplies, as needed.
What Makes You a Great Fit
Must be bilingual in Spanish and English.
1-3 years’ experience in customer service preferred.
High school diploma or equivalent experience.
Possesses excellent bilingual (English and Spanish) interpersonal and communication skills, both verbal and written.
Proficient in Microsoft Office Suite.
Ruthless attention to detail .
Excellent organizational skills.
Ability to work independently and proactively.
Ability to multitask and prioritize work.
Work Schedule
Monday to Friday 8:30 AM - 5:30PM (CT)
Compensation
The expected salary for this role is $19-$20,13 USD, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.
How You'll Benefit
Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.
401k Match
Medical, Dental, & Vision Insurance
Options for Health Savings Account or Flexible Spending Account
Dependent Care FSA
Basic Life Insurance
Voluntary Life & AD&D
Disability Insurance
Hospital Indemnity Insurance
Employee Assistance Program
Calm App Subscription
Paid Time Off
Our Firm
At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.
Our Values
At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.
We bring compassion back to law by protecting client rights, representing and fighting for what our clients deserve.
Industry
Legal Services
Company size
1,001-5,000 employees
Founded
2020
Headquarters
Dublin, Ohio
LinkedIn followers
22,270
We are one of the nation’s most experienced law firms dedicated to delivering strategic immigration solutions—especially in complex and high-stakes cases—so our clients can move forward with confidence. With 15 offices across the country and plans for continued rapid expansion, we’re scaling to meet the growing needs of immigrant communities and deepen our impact.
Our team of over 1,500 professionals, including more than 60 immigration attorneys, brings multifaceted expertise, compassion, and operational excellence to every case. In just five years, we’ve helped over 55,000 individuals pursue pathways to legal status.
Driven by our mission to change as many lives as possible, we combine legal skill with innovative processes, advanced technologies, and a commitment to continuous improvement. By optimizing how we work, we ensure we can help more people—faster, more effectively, and with the dignity every client deserves.
We’re not just practicing immigration law.
We’re expanding what’s possible.
We’re transforming lives.
Offices: 6377 Emerald Pkwy, Dublin, Ohio 43016, US