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At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. Together with Northwestern University Feinberg School of Medicine, we are pushing boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care. 

Rehabilitation Services values building relationships with our patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine make it possible for us to serve more patients, closer to where they live and work. While each of our locations has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission – Patients First.

The Resource Coordinator, Rehab Services (RC) reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Rehab Services RC assumes a primary role in the supervision, development and implementation of department-related initiatives, and demonstrates team building skills to facilitate team engagement and growth.

This position includes direct patient care, mentoring, participation on appropriate committees and departmental process improvement initiatives.

Serves as a role model for all therapists and clinical interns in all aspects of professional, clinical, communication, education and leadership activities.

Collaborates with RS leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.

The RC places the needs of the patient and other customers as top priority and demonstrates the skills necessary to meet and exceed expectations.

Must possess a high degree of energy, resourcefulness, and reliability, as well as exhibit excellent interpersonal skills and professional manner.  Must be able to maintain a good rapport with physicians, fellow employees in Rehabilitative Services, other departments, and the community.  Must be able to supervise employees in a fair, objective, and tactful manner.

Responsibilities:

• In collaboration with the manager and director, is actively involved in the operational aspects of patient care and department operations to support unit specific programs and organizational initiatives.
• Maintains open lines of communication within Rehabilitative Services and with other departments and leaders in the organization.
• Coordinates daily work activities of professional, technical, and non-technical employees including scheduling/assignments, vacation/education time, and schedule changes.
• Enforces policy and procedures, trains new employees and monitors department education programs.
• Ensures all patients are scheduled and receive the appropriate intensity of services by ongoing monitoring of schedules and billable standards set by department.
• Assesses adequate staffing levels and participates in the employee interview process to ensure all candidates meet standards for hire. Assists Manager/Director in orienting new staff and completing the 90-day orientation and competency process for new employees.
• Provides timely, positive, constructive feedback, and holds staff accountable for change as evidenced by observation and peer feedback and assists with completion of staff competencies.
• Contributes information as part of the performance appraisal process. Works with the Manager/Director in addressing performance gaps as they occur with clear action plans and timelines for improvement.
• Identifies potential problems or opportunities in processes or personnel and communicates them to the manager/director along with recommendations for improvements.
• Assists with the development of policies and procedures that reflect current operational standards.
• Participates in the planning, development and implementation of department and program related initiatives.
• Assists with identifying and monitoring clinical metrics and compliance on an ongoing basis.
• Models exemplary professionalism and team building skills to build partnerships and advance the team in providing patient centered care.
• Fosters a culture of respectful communication by listening, asking for input, open discussions, and timely acknowledgement of individual and team contributions.
• Uses effective service recovery skills to solve problems or service breakdowns as they occur, keeping leader apprised of any issues.
• Provides input for equipment and major purchases decisions. Authorizes purchase of supplies.

Patient Safety.

Maintains knowledge of NM and department/location specific policies and procedures concerning precautions, codes, conditions, warnings, and general safety.

Professional Development

Identifies personal professional strengths and weaknesses and assumes responsibility for professional growth. Participates in internal and external continuing education opportunities that are specific to clinical program focus and goals. Independently schedules, organizes, and carries out staff meetings evidenced by documented agendas/minutes.  Holds staff accountable for all pertinent information.

Performance Improvement

Contributes to opportunities and processes for continuous improvement. Participates in committee and/or PI teams. Communicates suggestions related to opportunities for improvement while maintaining positive relations with all customers. Participates in the planning, organization, and implementation of therapy services to reduce costs, streamline work processes, improve, and grow services we provide.   

Communication

Communicates effectively, both verbally and non-verbally, with all individuals at levels appropriate to their age, cognitive status, and language abilities. Creates a culture of respectful communication by listening, asking for team member input, and demonstrating open and honest conversation, approachability, and timely acknowledgement of individual and team contributions. Works to develop and maintain physician relations through phone communication, shadowing, marketing visits, and rounds/surgery observation. Facilitates interdepartmental/interdisciplinary communication.

Instruction & Supervision

Participates in the fieldwork education process by establishing a supportive environment that facilitates the pursuits of learning. Supervises, mentors and provides education/instruction to facilitate professional growth of other associates, including technicians and para-professional staff, respecting diverse opinions and styles. Educates and provides consultation to consumers and the public regarding the roles of the therapist and therapist assistant, as well as prevention and wellness services, including screenings and health promotion.

Direct Patient Care: Evaluations & Treatment

Performs all functions of a staff Physical Therapist, Occupational Therapist, or Speech Language Pathologist at an advanced/expert level and meets all requirements of that position.

Required:

• Bachelor’s Degree in a clinical field (e.g. Occupational Therapist, Physician Therapist or Speech Language Pathologist)
• 3 years of experience in field of expertise
• Licensed in the state of Illinois in either Physical Therapist, Occupational Therapist or Speech Language Pathologist.
• BLS from American Heart Association upon hire

Preferred:

• Master’s Degree: Preferred in a relevant field (of equivalent experience and demonstrated ability, e.g. Psychology, MHS, MOT, MPT); or Specialty Certification

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.