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$110k–$180k/yr
Full-time
Posted 1d ago
~40 hrs/week
Remote in Naperville, Illinois, United States
Responsibilities
The Technical Account Manager serves as a strategic advisor to enterprise customers, ensuring technical health, adoption, and long-term value realization. They act as the primary technical point of contact, leading issue resolution and driving cross-functional collaboration to support renewals and expansion.
Requirements
Candidates must have 7+ years of experience in enterprise SaaS or related roles with expertise in project controls or capital project systems. Strong communication skills, executive presence, and experience with Contruent Enterprise are required.
Full job description
The Role
As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.
This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.
What You’ll Do
Strategic Customer Partnership
Act as the primary technical point of contact for assigned enterprise accounts
Develop deep understanding of customer objectives and environments
Serve as a long-term technical advisor
Proactive Technical Leadership
Own technical health of customer environments
Conduct assessments, release planning, and best-practice reviews
Guide architecture and configuration strategy
Escalation & Issue Leadership
Lead resolution of complex technical issues
Drive root cause analysis and prevention
Maintain confidence during high-impact events
Adoption, Retention & Expansion Support
Support renewals with technical insight
Identify expansion opportunities
Contribute to QBRs and executive reviews
Cross-Functional Collaboration
Act as bridge between customers and internal teams
Partner with Professional Services
Share best practices
What Success Looks Like
High customer satisfaction and executive trust
Stable, well-adopted environments
Successful renewals
Expansion opportunities identified
What You Bring
7+ years experience in enterprise SaaS or related roles
Previous experience using Contruent Enterprise (formerly Ares Prism)
Contruent (formerly ARES PRISM) is the premier capital project management solution that is #FasterToDeliver
Industry
Software Development
Company size
201-500 employees
Founded
1995
Headquarters
Naperville, Illinois
LinkedIn followers
9,513
Contruent is the lifecycle cost management solution that empowers Owners and Engineering & Construction firms to deliver complex capital programs and mega projects with precision and speed.
Contruent is faster to deliver across the project lifecycle because it integrates cost and scheduling and comes project-ready out-of-the box with 25 years of best practices built in. The result is higher accuracy, speed, and cost efficiency.
Founded in 1994 as ARES PRISM and renamed with the launch of an innovative SaaS platform, Contruent operates in 26 countries and is now headquartered in Naperville, IL.
To learn more, visit www.contruent.com
Offices: 55 Shuman Blvd, Suite 1050, Naperville, Illinois 60563, US · 25 Canada Square, Canary Wharf, London E14 5LQ, GB · 400 3rd Avenue SW, Suite 3700, Calgary, AB T2P 4H2, CA · Suite 107B, 530 Little Collins Street, Melbourne, VIC 3000, AU · 1331 Gemini Street, Suite 120, Houston, Texas 77058, US
Contruent (formerly ARES PRISM) is the premier capital project management solution that is #FasterToDeliver
Industry
Software Development
Company size
201-500 employees
Founded
1995
Headquarters
Naperville, Illinois
LinkedIn followers
9,513
Contruent is the lifecycle cost management solution that empowers Owners and Engineering & Construction firms to deliver complex capital programs and mega projects with precision and speed.
Contruent is faster to deliver across the project lifecycle because it integrates cost and scheduling and comes project-ready out-of-the box with 25 years of best practices built in. The result is higher accuracy, speed, and cost efficiency.
Founded in 1994 as ARES PRISM and renamed with the launch of an innovative SaaS platform, Contruent operates in 26 countries and is now headquartered in Naperville, IL.
To learn more, visit www.contruent.com
Offices: 55 Shuman Blvd, Suite 1050, Naperville, Illinois 60563, US · 25 Canada Square, Canary Wharf, London E14 5LQ, GB · 400 3rd Avenue SW, Suite 3700, Calgary, AB T2P 4H2, CA · Suite 107B, 530 Little Collins Street, Melbourne, VIC 3000, AU · 1331 Gemini Street, Suite 120, Houston, Texas 77058, US