Assistant Family and Community Resource Center (FCRC) Administrator
Naperville, Illinois, United States · On-site
$118k–$130k/yr
Mid level
Job Requisition ID: 57535 Opening Date: 08/05/2026 Closing Date: 08/18/2026 Agency: Department of Human Services Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Health and Human Services Bilingual Option…
Skills: Supervision, Public Assistance Administration, Casework Services, Policy Implementation, Staff Training
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Naperville, Illinois, United States · On-site
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Assistant Family and Community Resource Center (FCRC) Administrator
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$118k–$130k/yr
Full-time
bachelor degree
Pension Program, Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Personal Business Days
Posted 17d ago
Apply by Aug 19
~40 hrs/week
Responsibilities
The Assistant FCRC Administrator oversees daily operations at the DuPage Office and supervises staff providing public assistance and referral services. They are responsible for interpreting new policies, conducting staff meetings, and coordinating office workflow to ensure efficient service delivery.
Requirements
Candidates must have a bachelor's degree and at least three years of progressively responsible administrative experience in a health or human services organization. Preferred qualifications include professional supervisory experience and a strong background in public assistance policy implementation.
Full job description
Job Requisition ID: 57535
Opening Date: 08/05/2026 Closing Date: 08/18/2026 Agency: Department of Human Services Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 Skill Option: Health and Human Services Bilingual Option: Salary: Anticipated Salary: $9,833 - $10,850 per month ($117,996 - $130,200 per year) Job Type: Salaried Category: Full Time County: DuPage Number of Vacancies: 1 Bargaining Unit Code: None Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Division of Family & Community Services is seeking to hire an energetic and detail-oriented Assistant Family and Community Resource Center (FCRC) Administrator to oversee the operations of the DuPage Office. The position supervises and administers the activities of professional and non-professional staff providing casework services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.
Essential Functions
Serves as Assistant Family and Community Resource Center (FCRC) Administrator.
Serves as full-line supervisor.
Confers with and advises subordinate supervisors concerning personnel problems and employee evaluation issues.
Conducts regularly and specially scheduled staff meetings to discuss, interpret and implement new policies and procedures or changes in existing policies and procedures.
Plans and implements special management assignment projects.
Coordinates workflow throughout the office on a rotational basis.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
Requires three (3) years progressively responsible administrative experience in a health or human services organization that provides direct services to the public.
Preferred Qualifications
Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
Two (2) years of professional experience interpreting and implementing policies, procedures and goals of public assistance services.
Four (4) years of progressively responsible administrative experience in a health or human services organization.
Two (2) years of professional casework experience using social casework methods, techniques and principles gained through human services related college education or professional experience as a caseworker.
Two (2) years of professional experience providing technical training and assistance to staff to ensure the accurate and timely benefits in service delivery.
Conditions of Employment
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
Posting Group: Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick days annually (Sick days carry over from year to year)
10-25 days of Paid Vacation time annually - (10 days in year one of employment)
Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Public Service AdministratorDepartment of Human ServicesFCRCPublic AssistanceCaseworkSupervisoryPolicy InterpretationPersonnel ManagementIllinois Governmental Ethics ActStatement of Economic InterestLeadershipManagementHuman ServicesSocial ServicesGovernmentAdministration
About Illinois Department of Children and Family Services
DCFS is responsible for protecting children and strengthening families through the investigation and intervention of suspected child abuse. If you suspect a child is being maltreated or a family is in need of help, call the Child Abuse and Neglect Hotline at 1-800-25-ABUSE. All calls are confidential. The Hotline is staffed 24 hours a day.
Offices: 406 E. Monroe, Springfield, Illinois, US · 60 E Van Buren St, Chicago, Illinois 60605, US
Child WelfareDay Care LicensingChild Protectionand Family Services