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Responsible for driving product sales by engaging customers and managing the end-to-end sales transaction process. Oversees daily store operations, including inventory tracking, product display, and resolving customer complaints.
Requires previous experience in sales or retail with a strong focus on customer centricity and delivering results. Candidates must be passionate about the product categories and capable of nurturing professional relationships.
Process Contribution
Process Outco Performance Measure
Sales: Product Sales
1. Receive and engage with the customer to understand the customer’s requirement
2. Introduce the various product offering to the customers and facilitate customer buying decision
3. Prepare the estimate of the products selected and completing the sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work
· Store operating policy
· Increase in customer satisfaction score
· Increase in revenue
Sales: Retail Operations: Store Management
1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the appropriate counter
5. Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to minimise the same
8. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes
· Store management
· Adherence to policies
Sales: Retail Operations: Feedback management
1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
· Feedback mechanism
· Increase in customer satisfaction score
Retail operations: Field sales operations management: Customer complaint resolution
1. Manage customer queries and complaints as per the company guidelines
· Complaint resolution policy
· Customer satisfaction scores
A strong portfolio of brands & industry leading capabilities, Titan is driven by the values and ethos of the Tata Group
Titan Company Ltd is the organization that brought about a paradigm shift in the Indian watch market when it introduced its futuristic quartz technology, complemented by international styling. With India's two most recognized and loved brands Titan and Tanishq to its credit, Titan Company Ltd is the fifth largest integrated own brand watch manufacturer in the world. The success story began in 1984 with a joint venture between the Tata Group and the Tamil Nadu Industrial Development Corporation. Presenting Titan quartz watches that sported an international look, Titan Company Ltd transformed the Indian watch market. After Sonata, a value brand of functionally styled watches at affordable prices, Titan Company Ltd reached out to the youth segment with Fastrack, its third brand, trendy and chic. The company has sold 150 million watches world over and manufactures over 15 million watches every year. Backed by over 6,000 employees, two exclusive design studios for watches and jewellery, 10 manufacturing units, and innumerable admirers’ world over, Titan Company Ltd continues to grow and set new standards for innovation and quality. The organization is all geared to repeat the Titan and Tanishq success story with each new offering. https://www.facebook.com/CareersAtTitan/
Offices: #193, Veerasandra,, Electronic City, Bangalore , Karnataka 560100, IN · Titan Company Limited, 3, Sipcot Industrial Complex, Hosur, Tamil Nadu 635126, IN · Titan Company Limited, Tower A, Golden Enclave, Airport Road, Bangalore, Karnataka 560017, IN
