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Head of Legal Operations Services

As Head of Legal Operations Services, the individual will architect the future of how legal operations services are delivered across TIAA's global Law and Policy (L&P) organization. This is a once-in-a-career opportunity to build something transformational: a world-class legal operations function that doesn't just support legal work—it reimagines it. The person will lead initiatives that few legal operations professionals ever get to touch such as supporting the transition of an enterprise-wide matter management system, preparing a global legal department for AI integration, and establishing India as TIAA's strategic hub for legal process innovation. The individual will be a member of the TIAA GC Legal leadership team and will be looked upon to provide critical support and leadership for the global legal ops function to ensure that TIAA GC is being utilized efficiently and effectively in driving forward our legal operations needs.

Key Responsibilities and Duties

• Drive the delivery of key strategic projects including contract negotiations and life cycle, Outside Counsel program including engagement, eBilling and invoice management, Technology strategy and process support, eDiscovery, Records and Knowledge Management, Business Management and project management work, etc
• Drive and execute on the strategic priorities for the Global Legal Operations function; measure and report the results. Serve as a change agent and assist global Law & Policy in driving culture change.
• Maintain and support implementation of policies and procedures in support of the business area strategy. Directly oversee performance and development of Legal Operations Services team through regular, timely feedback; partnering with the Global Legal Operations team to ensure delivery of results on Law & Policy’s strategy. Develop team capabilities in emerging technologies, including AI and automation tools. Manage resource allocation and capacity planning to support both operational excellence and transformation initiatives
• Analysis and reports on area data (financial, headcount, etc.) and performance metrics.
• Supports business management projects by monitoring and tracking risks, issues and action items.
• Influences the development of new strategic initiatives through tracking budgets and milestones.
• Establish India as TIAA's Center of Excellence for legal operations and process innovation
• Create business intelligence capabilities that provide actionable insights to stakeholders and enable data-driven decision-making
• Build credible partnerships across L&P in India and US, business functions, and IT to deliver transformation initiatives that generate measurable value
• Have a strong understanding of the legal domain and the ability to provide leadership and guidance to other teams within TIAA GC L&P

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Career Level
10PL

Related SkillsAccountability, Adaptability, Communication, Digital Savviness, Influence, Legal Collaboration / Consensus Building, Legal Counsel Expertise / Advisory, Legal Negotiation / Contract Management, Legal Risk Management, Legal Writing, Problem Solving, Relationship Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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