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Full-time, Internship
Coaching, Professional development opportunities, Collaborative work environment
Posted 2d ago
~38 hrs/week
Responsibilities
The intern will support management with transformational initiatives, including the introduction of new tools, process mapping, and regulatory changes. They will also assist with data and compliance verification while reinforcing behaviors that align with organizational goals.
Requirements
Candidates must be currently enrolled students returning to school or graduating immediately after the term, with a requirement for bilingualism in English and French. Preferred qualifications include experience in client contact, conflict resolution, project management, or administration.
Full job description
Job Description
What is the opportunity?
The Client Complaints Appeal Office is looking for a dynamic candidate to play an important role and contribute to a transformational initiative. In order to implement the changes being made to our operating model, we are seeking a candidate that can bring a problem-solving mindset, that can demonstrate leadership skills without having authority and that is interested in learning about change management.
What will you do?
Support management with initiatives including support with introduction of new tools and technology, process mapping and improvement
Support management with regulatory changes/initiatives
Provide support with data/compliance verification
Support and reinforce targeted behaviours that contribute to RBC goals
Accept and successfully execute change (processes, tools) while keeping a focus on business priorities
What do you need to succeed?
Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Preferably, experience in roles involving client contact and conflict resolution or change management, project management, compliance, audit or administration.
Detail oriented and ability to work well without direct daily supervision
Information seeking
Comprehensive/Conceptual Thinking
Initiative/Productivity/Action Orientation
Nice-to-have
Organizational Awareness
Interest in Organizational development
Interest or experience in AI productivity tools
Proficiency in process mapping
Please note:
In order to be eligible for these student positions, you must either:
Be returning back to school after the work term end-date; or
If you are not returning back to school (i.e. are graduating immediately after the work term), you must require the full work term as a mandatory component in order to graduate successfully
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work and make a difference
Opportunities to building close relationships
Job Skills
Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative
Additional Job Details
Address:
1 PLACE VILLE MARIE:MONTRÉAL
City:
Montréal
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INTERNAL AUDIT
Job Type:
Student/Coop (Fixed Term)
Pay Type:
Salaried
Posted Date:
2026-09-10
Application Deadline:
2026-10-05
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
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