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Build and scale Zapp's US supply chain by sourcing emerging brands and managing commercial relationships. Oversee the end-to-end physical journey of goods from the US to the UK, including logistics, customs, and regulatory compliance.
Requires experience in buying or supply chain management, specifically within the food, grocery, or FMCG sectors. Candidates must have a track record of managing international imports and possess the legal right to work in the US.
Location: NYC, SF, LA, CHI or MIA - Full-time (remote)
We are looking for a hands-on US Buying & Operations Manager to build and scale Zapp's US supply chain from the ground up. This is a rare zero-to-one role: you will source and onboard the US brands our customers want, own the commercial relationships behind them, and run the physical journey of goods from the US to our UK distribution centre, covering freight forwarding, warehousing, import compliance and relabelling. As the range grows, you will turn what you have built into a repeatable, efficient operation. It suits a self-starter who is equally comfortable spotting the next trending brand and unblocking a stuck shipment, and who is excited to build alongside us rather than inherit a finished machine.
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
Key Responsibilities
Spot emerging US brands and products before they reach the mainstream, and decide which belong in the Zapp range.
Build and own relationships with US brands and suppliers, from first outreach through to signed terms. Ideally, have an existing network of brand relationships to pull on.
Negotiate cost, delivery and payment terms that protect margin and reduce risk.
Own the end-to-end logistics of moving stock from the US to our UK DC: freight forwarding, warehousing, customs and import compliance, and relabelling to meet UK requirements.
Stand up the processes, partners and controls that let the US supply chain scale reliably as volumes grow.
Use demand data and sales trends to forecast, plan buys and manage inventory, minimising both stockouts and overstock.
Ensure every product meets UK food safety, labelling and regulatory standards before it reaches the shelf.
Work across Buying, Marketing, Merchandising and Operations to land a coherent customer offer.
Requirements
Experience in buying, category management or supply chain, ideally in food, grocery or FMCG.
Ideally, a track record of building or running international supply chains; US-to-UK import experience (freight forwarding, customs, labelling) is a strong advantage.
Commercial instinct: confident sourcing brands, negotiating terms and building supplier relationships from scratch.
Strong analytical skills: comfortable using data to forecast demand, build business cases and drive decisions.
High-energy self-starter who thrives in ambiguity, makes decisions with imperfect information and spots problems before they escalate.
Tenacious communicator who influences internally and externally, pushes back when needed and always finds the route through.
Valid right to work in the US is required. Visa sponsorship is not available.
Willingness to travel throughout the US and to London when needed.
Benefits
Competitive salary of between $80,000-$120,000, depending on experience.
Equity package, depending on experience.
If you are a hands-on leader who thrives on building high-performing teams and building our US supply chain from the ground up, we encourage you to apply!
Transforming convenience retail
Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time. From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7. We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience. Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future. Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton. Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.
Offices: Storybox, 80 South Lambeth Road, London, SW8 1RL, GB
