Aftercare Coordinator - Property Management - Lloyds Living
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Aftercare Coordinator - Property Management - Lloyds Living
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$30k–$32k/yr
Full-time
Pension contribution up to 15%, Annual performance-related bonus, Share schemes, Discounted shopping, 24 days holiday, Wellbeing initiatives
Posted 7d ago
Apply by Aug 22
~40 hrs/week
Responsibilities
The Aftercare Coordinator acts as the central point of contact for defect resolution, managing repairs and ensuring seamless communication between customers, suppliers, and internal teams. They are responsible for logging and tracking defects, coordinating access for remedial works, and ensuring all service level agreements are met.
Requirements
Candidates must have at least two years of experience in the residential property sector, specifically with managing the full defect lifecycle. Proficiency in Microsoft Office and defect management platforms like FixFlo is required, along with strong organizational and communication skills.
Title: Aftercare Coordinator Location: Manchester Reports to: Head of Aftercare Department: Aftercare WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at our Manchester office
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We’re on an ambitious journey to become one of the country’s largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you’ll be part of a dynamic team shaping the future of property management—where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Why Join Lloyds Living? We’re building something special—a brand that puts people at the heart of everything we do. As Aftercare Coordinator, you’ll be part of a dynamic team shaping the future of property management and customer care.
Job Description
Purpose of the Role
The Aftercare Coordinator will play a pivotal role in delivering seamless experience for our customers whilst holding our suppliers to account. Acting as the central point of contact for defect resolution, you will ensure that all reported issues are managed efficiently, transparently, and in line with Lloyds Living’s commitment to exceptional service.
Key Responsibilities
Be the first point of contact for Property Managers, escalating reported repairs to defects and ensuring clear communication and timely updates throughout the resolution process.
Log, triage, and track defects using FixFlo and other internal systems, coordinating with suppliers and internal teams to achieve swift resolution.
Coordinate access and appointments with customers, contractors, developers, and managing agents.
Hold regular meetings with developers to drive SLA performance and ensure accountability and escalate to Head of Aftercare any blockers.
Maintain systems, schedules, spreadsheets, and shared folders, ensuring consistency and accuracy across all platforms.
Keep teams informed of key dates, updates, and handovers, and issue calendar invites for all relevant appointments.
Update systems and log all information accurately, including maintaining filing discipline within the shared central mailbox.
Support the full defect lifecycle, including logging, coordinating, monitoring, and progressing defects through to End of Defects sign‑off with developers, managing agents, and third parties.
Coordinate End of Defects inspections and remedial works i.e. arranging access, communicating updates to customers and external parties, ensuring works are completed to required standards, and escalating delays where necessary.
Skills & Experience
Must Have
2+ years’ experience in the residential property sector
Strong organisational skills and excellent attention to detail
Excellent communication skills - able to build trust and manage expectations
Ability to work under pressure and prioritise effectively
Experience managing the full defect lifecycle through to end of defects ideally within the developer or housebuilding industry
Familiarity with liaising with third parties, including Employers Agents, Managing Agents and Developers
Proficiency in Microsoft Office and defect management platforms (e.g., FixFlo).
What We’re Looking For
Professional and friendly approach – always customer focused
A proactive problem-solver who thrives in a fast-paced environment.
Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality.
A team player with a passion for delivering exceptional service and improving processes.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
24 days' holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.
We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs.
The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Offices: 25 Gresham Street, London, UK EC2V 7HN, GB