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Los Angeles, California, United States • On-site
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The specialist is responsible for the timely intake, setup, and assignment of commercial insurance claims. Key duties include screening calls, updating claims databases, and gathering technical information from claimants and police departments.
Requires fluency in English and Spanish, at least one year of insurance experience, and a high school diploma or equivalent. A bachelor's degree and experience with Guidewire or LLM prompting are strongly preferred.
Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.
Job Description
Business Title(s): Bilingual Claims Intake/FNOL/Triage Specialist
Employment Type: Full-Time
FLSA Status: Non-Exempt
Location: In-Office
Summary:
We are looking for a highly capable Bilingual Triage Specialist to join our team in Omaha, Chicago, or Los Angeles. Alternatively, we can also fill this role in our Albany, New York City or Richmond, VA offices. The position works to diligently and quickly set up and assign new claims as our customers report them. This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry. We are in the process of enhancing our data capture capabilities in order to improve operational efficiency, strengthen our process governance, and enable more data driven decision making. We intend to implement a Large Language Model (LLM) that will transform the way the Triage Team performs its work. This is an ideal opportunity for candidates with experience or interest in hands-on AI implementation to modernize operations.
Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.
This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.
Essential Responsibilities:
Qualifications / Experience Required:
The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we apsire to be - guiding how we work, how we lead and how we succeed.
Building enduring value in specialty insurance
We invest in businesses that know their markets and help them scale through operational excellence, underwriting discipline and strategic growth. As part of Brookfield Wealth Solutions, we share a commitment to value creation, resilience and performance across cycles.
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