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The Stakeholder Engagement Lead will build and manage high-quality engagement across the mobile industry and the Open Gateway ecosystem. They will translate stakeholder requirements into actionable insights to support technology, commercial, and regulatory initiatives.
The ideal candidate has demonstrable experience building relationships with senior decision-makers in the telecoms or technology sectors. They must possess strong communication skills to translate complex technical and commercial topics for diverse audiences.
Position type: Contract (12 months) Inside IR35
Deadline to apply: 7th of August
“Mobile technology is entering its next phase: common APIs and exposed network capabilities can change how enterprises, developers and partners interact with mobile and fixed networks. This role sits at the centre of that opportunity. You will help GSMA build the relationships and industry alignment needed to turn stakeholder requirements into practical engagement, stronger adoption and clearer value for the ecosystem.”
Natasha Nayak, Senior Director, GSMA Fusion
GSMA Fusion is the demand side engine of Open Gateway. It uses enterprise pain points as a starting point to maximise the value of network APIs. This is an outside-in approach that focuses on the problem first and then maps it to the programmable network capabilities thereby unlocking the real revenue potential for network operators and bridging the gap between what enterprises need and what networks and operators can offer. The team works with enterprises, channel partners and ecosystem participants to understand industry drivers, surface market requirements and produce practical recommendations that can support wider industry adoption. The focus is on demand discovery and value creation through enablement.
You will join a collaborative, internationally focused team that connects technical, commercial and policy perspectives so that industry initiatives are shaped by real stakeholder needs and can move from concept to adoption.
As Stakeholder Engagement Lead, you will support GSMA leadership to build and manage high-quality engagement across the mobile industry and the wider Open Gateway ecosystem. You will work with operators, channel partners, aggregators, hyperscalers, enterprise-facing partners and internal GSMA workstreams to understand needs, create alignment and help convert stakeholder input into actionable requirements for technology, commercial and regulatory discussions.
Success in this role means stakeholders are well identified, well engaged and clearly heard. You will help create structured engagement plans, support senior-level conversations, capture feedback, navigate onboarding and adoption considerations, and ensure that stakeholder demand is translated into useful insight for GSMA Fusion.
You have demonstrable experience building relationships with internal and external stakeholders in telecoms, technology, enterprise services or a related sector, ideally in an environment involving multiple organisations and senior decision-makers.
You are confident working with C-level executives and senior leaders, and you know how to adapt complex technical, commercial or policy topics into clear, audience-relevant messages.
You can lead work from inception to completion, using strong judgement to manage priorities, escalate issues appropriately and formulate practical solutions in complex environments.
You are collaborative, relationship-led and outcome-focused, with strong attention to detail and a commitment to high-quality documentation and follow-through.
For this role, the core skills we will explore through the interview process are:
• Communication – you can explain complex topics clearly and credibly to technical, commercial and senior audiences.
• Stakeholder Management – you can build trust, maintain engagement and create alignment across organisations with different priorities.
• Influence – you can secure support and commitment without relying on direct authority.
• Project Management – you can turn engagement activity into structured plans, clear actions and reliable delivery.
• Commercial Awareness – you understand how stakeholder needs, industry adoption and ecosystem value connect.
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
Shaping the future of mobile connectivity together
The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry and society thrive. We operate through three main pillars: ✔️ Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle today’s biggest societal challenges such as digital inclusion, climate change and sustainability. ✔️ Industry Solutions supports the technology and interoperability that make mobile work. For instance, we assist the industry’s development in areas such as 5G, Mobile IoT, fraud and security, through our projects, working groups and other collaborative activities. ✔️ Our events provide successful ways of bringing the ecosystem and adjacent industries together, to make strong business connections and drive positive impact. From the world’s largest and most influential connectivity event, MWC, in Barcelona, Shanghai, Las Vegas, Kigali & Doha, to the growing M360 series that has a more regional focus.
Offices: Level 2, 1 Angel Lane, London EC4R 3AB, GB · 165 Ottley Drive, Suite 203 Atlanta, GA 30324, Atlanta, US · Level 24, Tower 3, China Central Place 77 Jianguo Road Chaoyang District Beijing, 100025, Beijing, CN · 46/F, Lee Garden One 33, Hysan Avenue, Causeway Bay , CN · 1801, 18th Floor, Kerry Parkside Offices 1155 Fangdian Road Shanghai, 201204 China, Shanghai, CN
