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$22/hr–$24/hr
Full-time
high school
Health Plans, Company Matching 401(k), Free AAA Membership, Vacation Pay, Holiday Pay, Sick Pay
Posted 31d ago
~40 hrs/week
Responsibilities
The role involves promoting and selling AAA memberships and products while providing comprehensive customer service to members in-person and over the phone. Responsibilities also include handling daily branch operations, processing registry and TSA services, and coordinating with other departments to resolve member issues.
Requirements
Candidates must have a High School Diploma or GED and prior experience in customer service with a focus on sales. Successful applicants must also pass state and federal background checks to perform registry and TSA services.
Full job description
Job DetailsJob Location: Hackensack, NJ 07601Position Type: Full TimeSalary Range: $22.00 - $24.75 HourlyJob Shift: 1st ShiftJob Category: Customer ExperienceAre you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?Jump-start your career with AAA Northeast! Take your sales, customer service, and operational skills to the next level by joining our branch team! Our Member Service Counselor Branch is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!
What you will do
Member Service: • Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise. • Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.). • In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards. • Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members. Sales: • Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. • Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience. • Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance. Daily Operations: • Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. • Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols. This job description may not be inclusive of all the assigned duties, responsibilities, or aspects of the job described. May travel to nearby locations to assist with branch coverage.
QualificationsEducation
High School Diploma or GED Required
Experience
Customer Service with a focus in Sales Required and
Licenses and Certifications
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
Related keywords
AAA NortheastMember ServiceCross SellingKPIsRegistry ServicesTSA ServicesMembership UpgradesCustomer ExperienceBranch OperationsFive-Diamond Process
Official LinkedIn account for AAA Northeast. #AAAEmployee
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1900
Headquarters
Providence, RI
LinkedIn followers
15,187
With a legacy deeply etched in over a century of dedicated service, AAA Northeast delivers legendary services and trusted advice, allowing members and their families to enjoy the peace of mind that membership provides.
In addition to world-class roadside assistance, members have access to a range of specialized products, including auto, home and life insurance; a full-service travel agency; competitive rates on auto loans, mortgages and student loans; exclusive discounts on everyday purchases and driver training programs that create lifelong safe drivers.
As a fierce advocate for traffic safety since our inception, we put our members' well-being at the center of everything we do. We take pride in ensuring that wherever the road leads, members can confidently live life the way they want, knowing we'll be there when they need us.
AAA Northeast serves over 6 million members in Connecticut, Massachusetts, New Hampshire, New Jersey, New York and Rhode Island.
Discover more at AAA.com.
NMLS 179871 MORTGAGE BROKER ONLY, NOT A MORTGAGE LENDER OR CORRESPONDENT LENDER. "We arrange but do not make loans."
Offices: 110 Royal Little Drive, Providence, RI 02904, US