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Full-time
high school, associate degree, bachelor degree
Medical Benefits, Dental Insurance, Vision Insurance, 401k, Pet Insurance, Paid Time Off
Posted 53d ago
~40 hrs/week
Responsibilities
Responsible for the accurate and timely perfection of automotive titles for lending partners. This includes auditing loan documents, managing the title check queue, and communicating with customers to obtain missing documentation.
Requirements
Requires a high school diploma and at least 2 years of experience in both dealership and titles processing. Proficiency in MS Office and the ability to handle high-volume, fast-paced environments is essential.
Full job description
Summary/Objective
They are responsible for perfecting automotive titles in a timely manner in the correct lending partner name. The Title Specialist will work collaboratively with other Location Services production teams to ensure that title processing is done accurately, efficiently, and completed within established guidelines. We are looking for someone who has strong communication skills, enjoys a goal driven & fast-paced environment, is enthusiastic to multitask and perform multiple departmental functions, and is poised and professional at all times. This position is in office, Monday through Friday - Indianapolis, IN.
Qualifications and Required Skills
Ability to work in a fast pace environment with high attention to detail
Fast learner that can comprehend, retain, and implement required policies and procedures
Detail orientated with excellent time management skills
Strong critical thinking skills that will be used to generate resolutions for escalated accounts
Strong verbal and written communication skills, and effective listening skills
Strong problem-solving skills
Ability to de-escalate situations when a customer is upset
Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
Minimum of a high school diploma or equivalent required
Previous experience working with automobile loan and/or titles processing preferred but not required
Experience with quality assurance preferred but not required
Previous experience working with automobile loan and/or titles processing, preferred but not required
Knowledge of banking, financial services, dealership or real estate processing preferred but not required
Ability to work overtime hours and Saturdays, as needed
Essential Functions
Accurate and efficient perfection of automotive titles for lending partners
Verify and audit loan and title documents for accuracy
Provide consistent and timely feedback to management
Effective management of the Title Check Queue
Provide outstanding customer service and meet service level agreements
Handle customer outbound and inbound calls, including responding to voicemails, emails and text messages to obtain missing documentation; ability to de-escalate situations when necessary
Responsible for learning and knowing state specific title laws & requirements for perfecting liens
Ability to handle information professionally and confidentially
Help with updating internal processes to align with state titling and form/requirement changes
Document the system of record per applicable policy/procedure
Monitor accounts for “red flags” or potential fraud
Other duties as assigned
Education and Experience
Associates Degree or equivalent from a two-year college or technical school
Bachelor’s degree or higher, in business related field a plus
Dealership experience required (2+ years)
Titles experience required (2+ years)
Benefits
Competitive compensation package
Full suite of medical benefits, including dental, vision, 401k, pet insurance and more!
PTO and holidays
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are variable and based on business need. Evening and weekend work may be required as job duties demand.
Physical Requirements
This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e. business office with computers, phone, printers, light foot traffic.
EEO Statement
Location Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Location Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be legally authorized to work in the United States
Insight LPR license plate recognition technology provides 24/7 real-time insight for homes, businesses and neighborhoods
Industry
Software Development
Company size
11-50 employees
Founded
2012
Headquarters
Fort Worth, TX
LinkedIn followers
4,432
As the industry experts, Insight LPR is devoted to providing law enforcement agencies, commercial real estate owners, homeowners, and automotive finance companies with the promise of security through cutting-edge technology solutions. With real-time alerts and searchable data, along with a longer read range and higher vehicle speed capture than the leading competitors, customers can have confidence that they’re receiving the best service with the best security.