Indianapolis, Indiana, United States · Hybrid
$62k–$93k/yr
This is an exciting opportunity to join our fast growth contact center team; but first, here is a little bit about Elements Financial: WE MAKE MONDAYS MORE ENJOYABLE. There are many ways to describe the Elements culture:…
Skills: Leadership, Fraud Awareness, Case Management, Coaching, Workforce Planning
Indianapolis, Indiana, United States · On-site
$16/hr–$25/hr
This is an exciting opportunity to join our people-oriented branch operations team; but first, here is a little bit about Elements Financial: WE MAKE MONDAYS MORE ENJOYABLE. There are many ways to describe the Elements c…
Skills: Cash Handling, Customer Service, Financial Transaction Processing, Compliance, Salesforce
Indianapolis, Indiana, United States · Hybrid
$18/hr–$27/hr
This is an exciting opportunity to join our high growth Asset Recovery team; but first, here is a little bit about Elements Financial: WE MAKE MONDAYS MORE ENJOYABLE. There are many ways to describe the Elements culture:…
Skills: Collections, Member Service, Bankruptcy Code, FDCPA, Credit Reporting
Indianapolis, Indiana, United States · On-site
$133k–$222k/yr
This is an exciting opportunity to join our innovative marketing team; but first, here is a little bit about Elements Financial: WE MAKE MONDAYS MORE ENJOYABLE. There are many ways to describe the Elements culture: fun, …
Skills: Marketing, Brand Strategy, Communications, Member Engagement, Digital Marketing
Indianapolis, Indiana, United States · Hybrid
$18/hr–$27/hr
This is an exciting opportunity to join our dedicated Contact Center team; but first, here is a little bit about Elements Financial: WE MAKE MONDAYS MORE ENJOYABLE. There are many ways to describe the Elements culture: f…
Skills: Customer Service, Financial Consulting, Technical Troubleshooting, Sales, CRM Software
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Lead the Member Engagement Team's daily operations across phone, chat, and digital channels to ensure exceptional service delivery. Act as a liaison between frontline service and fraud/risk functions to manage escalations and strengthen fraud awareness.
Requires at least 5 years of experience in a financial institution with a strong knowledge of member service and fraud awareness. Prior leadership experience and proficiency in reporting and case management systems are preferred.
This is an exciting opportunity to join our fast growth contact center team; but first, here is a little bit about Elements Financial:
WE MAKE MONDAYS MORE ENJOYABLE.
There are many ways to describe the Elements culture: fun, meaningful, supportive, and full of opportunities. See here for more information - https://www.elements.org/careers/our-culture/
Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.
Now let's get into this exciting role!
This is a hybrid role that requires some on-site work (inside our Indianapolis, Indiana office). In addition to the on-site duties, there are additional responsibilities that can be completed outside of the office, resulting in this being a hybrid role.
Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success. The Member Engagement Manager leads the performance, development, and operational effectiveness of the Member Engagement Team while serving as a liaison between frontline service and fraud/risk functions. This role ensures exceptional service delivery across phone, chat, and digital channels while strengthening fraud awareness, case management, and member remediation practices.
You will learn how to be the expert to best serve our members:
You will make a difference as you live out our purpose:
You will help grow the business:
You will continue to grow professionally:
You will develop your people:
Minimum Requirements:
Additional bonus compensation is earned in this role.
like a bank, only better.
At Elements, we provide a variety of powerful financial products and services through the safe harbor of a consumer-owned credit union. Yet Elements is not just a credit union. We are financial wellness providers who promise to help you achieve financial wellness in life with your own money management plan. We will nurture you toward your goals, assist you through processes, and engage you with the tools and resources that best fit and support your plan. Elements will always be looking out for your best interests. Join us and 90,000+ fellow members today at elements.org as we pursue the goal of financial wellness. Federally Insured by NCUA. Equal Housing Lender.
Offices: Elements Financial, 225 South East Street; Suite 300, Indianapolis, IN 46202, US
like a bank, only better.
At Elements, we provide a variety of powerful financial products and services through the safe harbor of a consumer-owned credit union. Yet Elements is not just a credit union. We are financial wellness providers who promise to help you achieve financial wellness in life with your own money management plan. We will nurture you toward your goals, assist you through processes, and engage you with the tools and resources that best fit and support your plan. Elements will always be looking out for your best interests. Join us and 90,000+ fellow members today at elements.org as we pursue the goal of financial wellness. Federally Insured by NCUA. Equal Housing Lender.
Offices: Elements Financial, 225 South East Street; Suite 300, Indianapolis, IN 46202, US
