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About the Role Gray Hawk Land Solutions is seeking an experienced Document Specialist to join our team in downtown Houston. This is a full-time, in-office position supporting active right-of-way projects from acquisition…
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Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Provide desktop and network support to end users by troubleshooting technical issues and installing hardware and software. Assist with server and LAN operations while documenting incidents and maintaining equipment inventories.
Requirements
Requires four years of experience in desktop and network support with proficiency in Windows and Microsoft Office 365. Candidates must be bilingual in English and Spanish and capable of performing physical tasks in various weather conditions.
Full job description
Long-term employment with opportunities for growth.
We offerexcellentbenefits including:
401(K) Retirement Saving Plan w/ Employer Match
Medical, Dental & Vision insurance
Tuition Reimbursement
Life Insurance
Supplemental Medical Coverage
Paid Time Off
Parental Leave
Paid Holidays
Employee Assistance Program
Flexible Spending Accounts
POSITION SUMMARY:
This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, hand-held devices, peripherals, software, network and wireless issues). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GEOGRAPHIC REGION:
Please note applications out of the geographic region for position applied will not be considered.
QUALIFICATIONS:
Required
Four (4) years of experience in desktop and network support.
Experience with current windows operating systems.
Proficiency at an advanced level with computer software and hardware installation, upgrades and repairs.
Proficiency at an advanced level of Microsoft applications (minimum in Microsoft Windows 10 and Office 365)
Proficient at basic level on network devices installation.
Possess basic handheld computer, AS400 and typing experience
Ability to communicate (speak, read and write) effectively in English and Spanish at an Advanced level in a business environment
Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts.
Ability to analyze and solve problems in a constantly changing environment
Ability to think logically and follow procedures and instructions
Self-starter with ability to perform under pressure and excellent time management skills
Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
Ability to respond to emergency calls 24 x 7
Preferred
College education in IT related field.
Related IT certification
DUTIES AND RESPONSIBILITIES:
Primary
Provides desktop and network support to employees by identifying, troubleshooting and resolving technical problems
Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc) as well as boxing the equipment and transferring to warehouse for storage
Assists with Servers and LAN Operations.
Supports and troubleshoots problems with wireless infrastructure and wireless devices.
Ensures proper data backups are performed.
Responds to telephone calls, e-mails and personnel requests for technical support.
Documents and tracks each issue (in incident/problem management system) and escalates issues that require more advanced research and troubleshooting.
Participate in department rotating schedule to provide after-hours end-user support.
Secondary
Trains employees on use of new hardware and software products
Maintains hardware and software license inventories
Participates in special projects as assigned by Management.
Identify and suggest possible procedural improvements
Create and review standard operating procedures
Additional duties as assigned.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is continuously required to use hands and fingers
The employee alternately and frequently is required to talk and/or hear, sit, stand and walk
Climb and work in high places such as heavy equipment, rooftops and poles, in order to access computer devices, wireless equipment video cameras
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
SUPERVISION RECEIVED AND EXERCISED:
This position works under immediate supervision and reports to Regional IT Manager. This position does not exercise supervision over any position.
CONDITIONS:
Work is performed primarily in indoors office, with controlled temperature environment.
Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
May be required to work on holidays and weekends as necessary
The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area
SAFETY REQUIREMENTS:
Report safety hazards
Immediately report incidents involving injury, illness, or property damage
Wear appropriate PPE as instructed by immediate supervisor
Comply with all company safety policies, procedures, and rules
Refuse any unsafe task or operation
Participate in safety meetings and training
Be constantly aware of their personal safety and that of their coworkers
DISCLAIMER:
We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to[email protected]
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
We are a cargo handling and stevedoring firm, headquartered in Houston, Texas, operating from a secure 62-acre terminal. We offer an alternative labor source whose flexibility generates considerable cost savings to shippers of all cargo types.
Offices: 16398 Jacintoport Boulevard, Houston, Texas 77015, US
stevedoring and cargo handlingFreight ServiceTransportationShipping