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Technology Strategy and Transformation – Senior Manager – Telecommunications

Join our team in Technology Strategy & Transformation for an exciting career opportunity to enable our most strategic clients in telecom industry to realize exceptional business value from technology

Practice: Technology Strategy & Transformation, Global Network
Areas of Work: Technology Strategy, Enterprise Architecture
Level: Senior Manager
Location: Bangalore/Gurugram/Mumbai/Pune/Chennai/Kolkata/Hyderabad
Years of Exp: 15+ years

Explore an Exciting Career at Accenture

Do you believe in creating an impact? Are you a problem solver who enjoys working on transformation strategies for global clients? Are you passionate about being part of an inclusive, diverse and collaborative culture?

If yes, this is the right opportunity for you. Join Accenture Technology Strategy & Transformation practice and work with global clients to drive enterprise-wide IT transformation by integrating business strategy, architecture vision, execution governance, and measurable value realization. You will partner with C-suite stakeholders to translate strategic ambition into architecture-enabled delivery and sustained business outcomes telecom OSS, BSS, networks and digital platforms.

The Practice – A Brief Sketch

Technology Strategy & Transformation Practice is a part of Accenture Strategy and focuses on our clients’ most strategic priorities. We help clients achieve growth and efficiency through innovative transformation initiatives, aimed at redefining business models and delivery approaches using agile methodologies.

We provide you with a strong learning environment, deep-rooted in Technology Strategy, Enterprise Architecture and Technology consulting, where you will get an opportunity to support and work with our key global clients in Telecommunication industry, driving end-to-end transformation initiatives and strategic value, business growth and cost optimization. As part of this high-performing team, these are some of the initiatives you will support:

Technology Strategy & Digital Reinvention: Define and implement business-aligned Technology, data, digital and Cloud strategies tailored to telecom companies, including pragmatic roadmaps for practical implementation Enterprise Architecture & Digital Core: Helping clients design, architect and scale their technology landscape, solving key business challenges by enabling architecture transformation and charting a journey from current state to their enterprise ‘North Star’ based on industry best practices and the next technology frontier Generative AI and Agentic AI-led Transformation: Identify and prioritize high-value AI use cases across the client's value chain – network operations, autonomous networks, customer care, service assurance, sales and marketing and enterprise services. Assessing organizational AI readiness, defining the data and technology foundation required to scale AI responsibly, designing target state architectures for reinvented, AI-enabled functions Application Portfolio Optimization: Assess and rationalize the client's application landscape to reduce complexity, eliminate redundancy and lower total cost of ownership, while aligning the portfolio to business priorities and target architecture Industry Specific Technology Consulting: Understand telecom specific client challenges ranging from vendor/product strategy to technical debt, process complexity, operating model inefficiencies and architecture modernization and help solve chronic business process challenges by deploying cutting edge technologies Technology Architecture: Help clients design, architect and scale their technology architectures to support new technology-driven growth Enterprise Growth & Innovation: Assist clients to build the required capabilities for growth and innovation, leveraging emerging technologies to sustain high performance in a rapidly evolving industry landscape

Role Overview

We are looking for a strong Technology Strategy and Architecture Transformation leader with deep telecommunications expertise across OSS/BSS and Networks transformation, including autonomous networks. The role requires a senior consulting practitioner who can engage confidently with CxO and business leadership; shape strategic narratives; drive enterprise architecture discussions; and translate business ambition into executable transformation roadmaps

This role operates at the intersection of strategy, enterprise architecture, and transformation execution—ensuring alignment between business priorities, technology investments, and realized outcomes. The successful candidate will be expected to:

The role requires strong telecom domain expertise, executive presence, deep consulting capability, and the ability to independently drive high-value client conversations in ambiguous and high-stakes environments

Key Responsibilities

Technology Strategy and Architecture

• Leverage your deep experience across technology strategy and enterprise architecture areas such as Digital & Technology Strategy, Enterprise Architecture, AI/Agentic Architecture, Value case/business case formulation, Application Portfolio Optimization Strategy, Technical Debt, AI and Cloud Transformation
• Advise clients on platform strategy, architecture options, and build-versus-buy decisions across package solutions, ecosystem components, and cloud-native architectures
• Design future-state business capability models and target architecture for telecom transformation initiatives across key domains
• Have a strong knowledge of technology trends across IT and digital and how they can be applied to companies to address real world problems and opportunities
• Develop technology solutions and value-adding propositions specific to the telecom industry, and take these to market
• Establish architecture governance, principles, standards, and minimal viable guardrails
• Create expert content and use advanced presentation, public speaking, content creation and communication skills for C-Level discussions
• Demonstrate strong understanding of the Telecom industry, client or technology and function as an expert to advise senior leadership
• Identify high-value AI, GenAI and agentic use cases across network operations, care, fulfillment, assurance, commercial operations and enterprise functions
• Advise clients on key business and technology trends in telecom including AI-led operations, agentic architecture, autonomous networks, digital channels, monetization platforms, ecosystem partnerships and cloud-native modernization

Transformation and Execution Guidance

• Translate target architecture into multi‑year, phased transformation roadmap
• Lead complex modernization programs spanning legacy transformation, network modernization, platform simplification, API enablement, cloud migration, process redesign, and operating model evolution
• Support programs across OSS/BSS transformation, networks transformation, autonomous network enablement, platform simplification and operating model redesign
• Identify quick wins, foundational enablers, and long‑term modernization initiatives.
• Maintain architectural coherence across programs, workstreams, products, and implementation partners.
• Work with delivery, engineering, security, operations and business teams to connect strategy with implementation realities
• Partner with CIO/CTO leadership to evolve technology operating models.

Executive Advisory/Value Realization

• Lead CxO-level conversations on IT and network strategy, transformation priorities, sourcing choices, platform modernization, and enterprise architecture direction
• Establish transformation governance and value realization frameworks.
• Connect architecture and transformation decisions to business outcomes such as improved customer experience, faster product launch, lower cost-to-serve, reduced order fallout, improved assurance, and simplified IT landscapes
• Provide executive-level visibility into strategic alignment, risks, value delivery, and transformation progress
• Support strategic pursuits, client account development, and growth initiatives through differentiated advisory propositions and executive-level solution narratives

Core Skillsets & Tools

Telecom Strategy and Domain Expertise

• Strong understanding of telecom business models, customer and network value chains, and business processes across lead-to-order, order-to-activate, trouble-to-resolve and usage-to-cash.
• Deep subject matter expertise of OSS/BSS domains including CRM, CPQ, product catalog, order management, billing, charging, mediation, fulfillment, assurance, inventory, provisioning and field service integration.
• Strong understanding of networks transformation, network operations, service orchestration, zero-touch operations and autonomous networks concepts.
• Ability to connect market and business trends with technology transformation priorities, operating model implications and value realization

Architecture, Platform and Technology Depth

• Strong experience in enterprise architecture, business architecture, platform architecture and transition architecture across telecom environments.
• Knowledge of key telecom platforms and vendors such as Amdocs, Netcracker, Salesforce Industries, Oracle, Ericsson, Nokia, ServiceNow and adjacent digital, integration and data platforms.
• Good understanding of telecom frameworks and standards such as TM Forum eTOM, SID, Open APIs and ODA; familiarity with enterprise architecture practices such as TOGAF is preferred.
• Strong understanding of API-led integration, microservices, cloud and hybrid cloud architectures, event-driven design, data platforms, observability and automation tooling.
• Practical understanding of hyperscaler capabilities and partner ecosystems across AWS, Microsoft Azure and Google Cloud, including their relevance to telecom transformation
• Practical understanding of AI, GenAI and agentic architecture concepts and their application to telecom business and operations use cases.
• Ability to define data, platform and architecture enablers required to scale AI responsibly across the telecom value chain.
• Experience identifying use cases and target-state architectures for AI-enabled network operations, care, assurance, knowledge management and enterprise productivity

Consulting and Communication Skills

• Strong consulting toolkit spanning structured problem solving, hypothesis-led analysis, benchmarking, assessment design, facilitation and executive storytelling.
• Ability to drive CxO-level conversations with credibility and clarity, influence senior stakeholders and create alignment across business and technology teams.
• Ability to independently lead client discussions, develop thought leadership, create compelling transformation narratives and shape opportunities
• Experience leading proposals, strategic pursuits, and senior client relationship development

Read more about us.

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Your experience counts!

• Bachelor’s degree required; MBA or equivalent postgraduate qualification is a plus
• Prior experience in consulting, technology, or client-facing roles is a plus
• 15+ years of experience in consulting, technology strategy, enterprise architecture, telecom IT transformation or client-facing advisory roles.
• Experience working across telecom transformation initiatives spanning OSS/BSS, networks transformation, cloud, data, AI or platform modernization.
• Exposure to fixed, mobile, broadband, enterprise, or converged service provider environments will be advantageous
• Hands-on experience in at least 2 of our offerings: Enterprise Architecture, Technology ROI/Cost Take-out, Application Portfolio Optimization, Modern Architecture, Cloud Transformation, AI-led reinvention
• 4+ years of experience leading or managing large teams effectively including planning/structuring analytical work, facilitating team workshops, and developing technology strategy recommendations
• Understanding and application of leading concepts in Business Architecture, Application Architecture, Infrastructure Architecture, Security Architecture, Integration Architecture, Microservices architecture and SOA
• Practical use of Enterprise Architecture tools such as LeanIX, Troux, Mega, Alfabet, Archimate, etc.
• Experience in designing technology governance constructs based on established frameworks such as TOGAF and COBIT is preferred
• Strong facilitation capability with experience in workshops, design thinking sessions, leadership discussions and architecture governance forums.

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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