Gurgaon, Haryana, India · On-site
Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 9…
Skills: Incident Logging, Ticket Management, Excel Reporting, Network Troubleshooting, Customer Communication
Gurgaon, Haryana, India · On-site
About Moove Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary …
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · On-site
Job details •Proposed designation Executive •Role type Individual contributor •Reporting to Senior/Assistant Manager •Geo to be supported Crown Dependencies •Work timings 9:00am to 5:30pm
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · Hybrid
Associate Consultant-ERC Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefr…
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Gurgaon, Haryana, India · On-site
ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoa…
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Gurgaon, Haryana, India · Remote OK
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · On-site
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Gurgaon, Haryana, India · On-site
Developer - Automation N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefr…
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · Hybrid
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Gurgaon, Haryana, India · Hybrid
Consultant- ERC Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it…
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The Apprentice will handle incident logging, ticket management in ITSM tools, and daily reporting using Excel. They will also perform network troubleshooting and coordinate with stakeholders to ensure operational efficiency.
Candidates should have a technical diploma or degree in Computer Science, Electronics, or Telecommunications. Essential skills include a fundamental understanding of networking standards and excellent English communication skills.
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.
-Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
-Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
-Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
-Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
-Dashboard Maintenance: Maintain tool dashboards used by the team.
-Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
-Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
Primary troubleshooting network connectivity issues, ensuring proper network configurations.
Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support
- Excellent customer communication skills both verbal and written in English.
- Fundamental understanding of computers and technology is essential.
* Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS
-Technical awareness in computer systems, software, and hardware.
-Ability to quickly learn new technologies.
-Excellent interpersonal skills, capable of working collaboratively in a team environment.
-Good knowledge of MS office.
-A proactive approach to problem-solving and a willingness to take on new challenges
- Info Gathering
- Customer Service and Service Excellence Attitude
- Technical Communication and aptitude
- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Results Orientation
- Teamwork
-Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)
-Any technical Certification/Exposure to Technologies is desirable
Dedicated and committed to the air transport industry
Travel fuels the world today. Connecting us all. Building a better quality of life, and propelling our global economy. Since the start, we’ve made it our lifework to build solutions that help every airline and every airport across the world. We made check-in easier. We let pilots talk to ground control. We delivered better ways to track down lost bags. Some of our solutions even contributed to the birth of the early internet back in the 1970s. We’ve been innovating for almost a century. Defying boundaries. Bringing our industry together. And that’s just the beginning. We’ll keep building connections that bring our fragmented industry together. And we’ll keep using those partnerships to deliver better solutions. This is what drives us. We don’t just build networks. We make paths between your customers and their best travel ever.
Offices: Chem. de Joinville 26, Geneva, Geneva 1216, CH · 1 London Gate, 252 - 254 Blyth Road, Hayes, Middlesex UB3 1BW, GB · 3100 Cumberland Blvd., Atlanta, GA 30339, US · 11 Loyang Way, Singapore, Singapore 508723, SG · Corniche Al Nahr, HOLCOM Bldg. 2nd Floor, Block A, Beirut, LB
