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Greater London, England, United Kingdom · Hybrid
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Greater London, England, United Kingdom · Hybrid
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Greater London, England, United Kingdom · On-site
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The Hospitality & Event Manager is responsible for leading operations, driving service excellence, and managing client relationships at a premium site. They will oversee financial performance, team development, and the seamless execution of high-end events and hospitality services.
Candidates must have extensive experience in luxury hospitality or high-end corporate environments with proven leadership and financial management skills. A professional demeanor, strong communication abilities, and a deep understanding of high-net-worth client expectations are essential.
At The Genuine Dining Company, we believe that great food brings people together — and so should great workplaces. We are a people-first catering business, passionate about delivering fresh, seasonal, and innovative food experiences across our restaurants, cafés, and retail spaces. Our success comes from our genuine approach to service, our commitment to sustainability, and the personality and passion of our teams. Every member of our team plays an important role in creating a warm, welcoming atmosphere and making sure every customer leaves with a smile.
The Hospitality & Event Manager is responsible for leading, developing, and driving excellence at our clinet site located near London Bridge.This role ensures the consistent delivery of outstanding guest experiences, commercial success, and operational efficiency across the Hospitality and Events floor and the Executive floor. The position involves strategic planning, leadership, and client relationship management to deliver exceptional, creative, and customer-focused hospitality for our Client.
Main Responsibilities:
Leadership and Strategy
• Provide strategic direction for all hospitality and event operations across the business.
• Lead, inspire, and support hospitality and events teams to deliver exceptional service and memorable experiences.
• Develop and implement hospitality standards, service protocols, and event procedures.
• Promote a strong culture of teamwork, professionalism, and accountability.
• Collaborate with the Operations Director and General Managers to align hospitality standards with company objectives.
Client and Customer Experience
• Build and maintain strong client relationships, acting as the main point of contact for hospitality and events.
• Ensure client expectations are met and exceeded through quality, presentation, and service delivery.
• Lead pre-event consultations, tastings, and post-event reviews.
• Drive customer feedback processes and implement improvements based on insight.
• Ensure brand consistency and service excellence across all sites and events.
Operational Excellence
• Oversee the planning, coordination, and execution of all hospitality and event operations
• Work collabrotaively with other service providers to ensure a seamless delivery
• Ensure all spaces are presented to the highest standards.
• Support the delivery of premium hospitality experiences, including fine dining, receptions, and corporate events.
• Implement best practices in logistics, service flow, and staffing to ensure seamless execution.
• Oversee health & safety, food safety, and licensing compliance across all event operations.
Commercial and Financial Management
• Manage budgets, forecasts, and financial performance for hospitality and events.
• Drive profitability through efficient labour planning, stock management, and waste control.
• Identify and develop new business opportunities and event concepts to grow revenue.
• Support pricing, proposal writing, and costing for large or bespoke events.
• Monitor commercial performance through reporting and KPI tracking.
Team Development and People Management
• Lead, develop, and coach hospitality and event team.
• Identify training and development opportunities to strengthen the team’s skills and knowledge.
• Foster a positive, inclusive, and motivating working environment.
• Oversee recruitment, onboarding, and succession planning for the hospitality team.
• Recognise and reward outstanding performance and service delivery.
Brand and Presentation
• Champion The Genuine Dining Company’s brand and service philosophy in every interaction.
• Ensure all hospitality events reflect the company’s creativity, professionalism, and premium standards.
• Collaborate with the marketing team to showcase events and hospitality success stories.
Skills & Attributes
• Proven experience in senior hospitality or event management within catering, hotels, or corporate hospitality.
• Strong leadership and people management skills with a hands-on approach.
• Excellent client relationship management and communication abilities.
• In-depth knowledge of event planning, delivery, and logistics.
• Strong financial acumen with experience managing budgets and driving commercial performance.
• Understanding of health & safety, food hygiene, and licensing requirements.
• High level of organisation and attention to detail.
Revolutionising business catering since 2004. We are here to show your taste buds a good time!
Revolutionising workspace hospitality since 2004. We fuel our team, so that they can fuel yours, to feel their best, inside and out. We are ground breakers, taste makers and industry shakers. We fight for creativity, individuality, and flavour. And we are here to show your taste buds a good time! Each of our teams is as unique as our clients – made of authentic individuals who are fiercely passionate and empowered to express and create, united in their pursuit of serving you the best possible hospitality experience. #FuelYourIndividuality
Offices: Thames Valley Park Drive, Reading, England RG6 1, GB · The London Hub, 210 High Holborn, London, England WC1V 7HD, GB
