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Full-time
high school
Posted 1d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
The Administrative Assistant provides comprehensive support to the Homeowners' association, including resident communication, file maintenance, and office operations. They also assist with property inspections, work order processing, and financial record-keeping to ensure community standards are met.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of administrative experience. Proficiency in Microsoft Office and strong customer service and conflict resolution skills are required.
Full job description
Overview
The Administrative Assistant provides a wide variety of administrative support services for the Homeowners' association, including support and assistance to the management office.
The Administrative Assistant provides exemplary service in a manner consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service.
Responsibilities
Essential Duties and Responsibilities
Answers telephones promptly and assists residents with questions and concerns.
Tracks resident issues to enable the Property Manager to identify major problems or trends.
Maintains Association files, mail, binders, and office supply inventory.
Attends Board Meetings as requested.
Creates/posts newsletters and notices. Assists the manager with updating the website as needed.
Maintains homeowner roster, database, mail instructions, and homeowner files.
Assists in reviewing leases, if applicable, and processing new owner approval and interview packages.
Review receivable reports and assist the property manager in forwarding collection packages to counsel.
Inputs/Processes/Closes work orders as required for landscape, maintenance, housekeeping, etc.
May be responsible for the processing of Association expense checks.
Records miscellaneous income in assigned software.
Assists residents with account balance inquiries. Researches discrepancies, processes overpayment refunds, and processes owner credits and charges as instructed by the Property Manager.
Process ARCs and assist residents in booking amenity reservations.
Assists residents with access control requests (new fob, gate remotes, transponders, etc).
In the absence of a Covenants Coordinator, conduct the following:
Inspect the community on a recurring schedule as determined by the Association. Update all inspection data into the assigned compliance system, including issuing and closing out with consistent enforcement, ensuring completion
Upload violations to the Production folder for mail-outs daily.
Respond to resident inquiries with the information necessary to correct the violation in a timely manner.
Performs property inspections and follows up on work orders as needed as directed by the Property Manager
Ensures all safety precautions and procedures are followed while performing duties.
Other duties and responsibilities as assigned by the Property Manager.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience
High school diploma or equivalency required.
A minimum of One (1) year of administrative support or related work experience is required. Must possess a strong administrative background. Background in the violation process for an HOA recommended.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).
The position may require a valid Driver’s License.
Skills and Abilities
Strong customer service, communication, and interpersonal skills.
Strong conflict resolution skills with the ability to handle and diffuse conflict situations required.
Able to work under tight deadlines and use time effectively based on key priorities.
Excellent verbal and written communication skills through the ability to communicate, receive, and exchange ideas and information using spoken and written language.
Excellent interpersonal and office management skills.
Excellent organizational skills and a high attention to detail.
Ability to prioritize tasks in a fast-paced environment.
Multiple language fluency is desirable and may be required depending on the community’s needs.
Ability to learn new technology.
Ability to act with integrity, professionalism, and confidentiality.
Physical requirements
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations.
Ability to lift 30lbs. following appropriate safety procedures.
Ability to:
Work in a seating position for long periods
Handle, grasp, and feel objects and equipment.
Reach with hands and arms.
Extensive use of fingers for typing and visual use of the computer monitor.
Ability to quickly and easily navigate property/buildings are required to meet the job functions.
Repeat various motions with wrists, hands, and fingers.
Ability to detect auditory and visual emergency alarms.
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
May be required to travel for training sessions off-site on an infrequent, ad-hoc basis.
May be required to cover administrative staff at other communities within reasonable distance when needed.
EQUAL EMPLOYMENT OPPORTUNITY
Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.
DISCLAIMER
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.
The premier choice for property management, specializing in serving the finest residential communities.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1995
Headquarters
Plantation, FL
LinkedIn followers
27,123
Castle Group is the premier choice for property management; we specialize in serving the finest residential communities. With over 3,000+ dedicated team members, we are the preferred service provider for over 500+ associations. Our philosophy stays the same no matter where we are – putting the resident first. At Castle, we call it Royal Service®. Our focus is to provide our clients with a powerful combination of incredible people, streamlined systems, and advanced technology to deliver the best service to their communities. Since no two properties are identical, we’ve created a menu of services that allows our customers to tailor a solution that fits their needs.
Offices: 12270 SW 3rd Street, Suite 200, Plantation, FL 33325, US · 500 S Australian Avenue, 700, West Palm Beach, FL 33401, US · 21101 Design Parc Lane, 102, Estero, FL 33928, US · 6301 Memorial Highway, 103, Tampa, FL 33615, US · 6311 Atrium Drive, 209, Lakewood Ranch, FL 34202, US
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