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Part-time
Posted 7d ago
~40 hrs/week
Responsibilities
The Guest Services Representative acts as the primary point of contact, managing reception duties, scheduling appointments, and facilitating communication between the medical team and pet owners. They are also responsible for maintaining accurate patient records, handling billing tasks, and ensuring a supportive environment for guests during their visit.
Requirements
Candidates should have previous customer service experience and strong interpersonal skills to handle emotionally charged situations with empathy. Proficiency in computer systems and scheduling software is required, along with the ability to multitask in a fast-paced veterinary environment.
Full job description
Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Ft. Myers hospital.
At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.
Position Overview: We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.
Key Responsibilities:
Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
Answer incoming calls, respond to inquiries, and schedule appointments.
Provide accurate and timely information about the hospital’s services and procedures.
Maintain accurate client and patient records in our veterinary management software.
Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
Assist with maintaining a clean and organized reception and waiting area.
Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.
Previous experience in a customer service.
Excellent interpersonal and communication skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Comfortable handling emotionally charged situations with empathy and professionalism.
Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
Fetch Specialty & Emergency Veterinary Centers is a family-owned practice providing elevated specialty care, emergency medicine, and critical care in convenient locations throughout Florida and South Carolina. Our board-certified veterinarians and highly skilled support staff all share a deep appreciation for pets, people, and the human-animal bond. We recognize how much you love your pet as a part of your family, and that’s why we love what we do!
Fetch works closely together with you and your primary care veterinarian to resolve any complex health problems your pet might have. Regardless of their ultimate diagnosis, our team will stop at nothing to find an effective treatment that is uniquely tailored to your pet.
Offices: 3364 Woods Edge Circle, Bonita Springs, FL 34134, US · 5 Market Point Dr, Greenville, South Carolina 29607, US · 3848 Colonial Blvd, Fort Myers, Florida 33966, US · 717 W Robertson St, Brandon, Florida 33511, US · 19919 US Highway 19 N, Clearwater, Florida 33764, US