You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is mad…
Skills: Technical Support, Microsoft 365, Windows 10/11, Active Directory, Entra ID
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Full-time
bachelor degree, professional certificate
Competitive Pay, Performance-Based Bonuses, Employee Stock Ownership Plan (ESOP), 401(k), Training and Tuition Reimbursement, Paid Holidays
Posted 32d ago
~40 hrs/week
Responsibilities
Provide responsive technical support for hardware, software, and mobile devices to ensure employee productivity. Manage IT assets, user accounts, and documentation while troubleshooting networking and identity access issues.
Requirements
Requires one or more years of experience with Windows environments, Microsoft 365, and ticketing systems. A bachelor's degree in Computer Science or equivalent experience is preferred, along with MCP certification.
Full job description
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
Competitive Pay and Performance-Based Bonuses
Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
401(k)
Training and Tuition Reimbursement
Work/Life Balance
Paid Holidays and Time Off
Health and Wellness Benefits
Tool Benefits, PPE/Uniforms, Safety Boot Program
Life and Short Term Disability paid for by company
How You'll Make a Difference
You'll provide responsive, hands-on technical support that keeps our employees connected, productive, and confident in the tools they use every day. Your work will help create a dependable technology experience while supporting a culture built on teamwork, service, and continuous improvement.
What You'll Do
Deliver technical support for hardware, software, mobile devices, Microsoft 365, and Windows-based systems while resolving issues with professionalism and care.
Manage IT assets, assist with software deployments, computer refreshes, user account administration, and documentation within our ticketing system.
Troubleshoot hardware, software, networking, and identity access issues, identifying root causes and recommending improvements when needed.
Create clear documentation, maintain accurate case notes, stay current on evolving technologies, and participate in on-call support as needed.
What You'll Bring
One or more years of experience supporting Windows 10/11 environments, Microsoft 365, Active Directory or Entra ID, and an IT ticketing system (Zendesk preferred).
Experience supporting laptops, desktops, printers, and mobile devices, along with a solid understanding of basic networking fundamentals.
Strong troubleshooting skills, excellent communication, and a genuine commitment to delivering exceptional customer service.
A bachelor's degree in Computer Science, Computer Engineering, or equivalent experience is preferred. Microsoft Certified Professional (MCP) certification is a plus.
Why You'll Love Working With Us
Join a team that values integrity, collaboration, and helping one another succeed.
Build your skills while supporting meaningful work across a growing industrial organization.
Enjoy a hybrid work environment (onsite M-Th and work from your home office on Friday), with opportunities to learn, grow, and make a lasting impact every day.
Warehouse rack and storage, automation and conveyor systems, and software solutions provider.
Industry
Warehousing and Storage
Company size
51-200 employees
Founded
2023
Headquarters
Alpharetta, Georgia
LinkedIn followers
823
Warehouses are evolving in response to industry demands for increasingly higher throughput with reduced labor; these conditions drive the need for a solutions provider with the expertise to respond to your priorities and the ability to deliver on time and on budget.
At Sammons Warehouse Solutions, we provide comprehensive warehouse solutions, including warehouse and distribution facilities, racking and storage solutions, dock and door systems, safety equipment, and a diverse range of automated or manual material handling systems. Tailoring to your specific requirements, we also provide customized controls and software solutions from our team of experts or by collaborating with your preferred provider. At Sammons Warehouse Solutions, we understand the importance of choice and preference. We not only respect your preferences but also deliver unparalleled, best-in-class service to fully integrated solutions to grow your business.
Offices: 1150 Sanctuary Pkwy, Suite 450, Alpharetta, Georgia 30009, US · 14241 Dallas Parkway, Suite 880, Dallas, Texas 75254, US
Warehouse SolutionsRackingWarehouse InstallationWarehouse ServicesStorage SolutionsDock and Door SystemsMaterial HandlingSafety EquipmentDistribution CentersIndustrial Storage Equipment