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Customer Service Representative I - Bilingual (Spanish)
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$13/hr–$21/hr
Full-time
high school
Medical Insurance, Pharmacy, Dental Insurance, Vision Insurance, Long Term Disability, Health Savings Account
Posted 27d ago
~40 hrs/week
Remote in Dallas, Texas, United States
Responsibilities
Address client and provider inquiries via email, phone, and written correspondence while adhering to contractual and state guidelines. Maintain reports and collaborate with supervisors to clarify findings and resolve inquiries.
Requirements
Requires a high school diploma and customer service experience within Managed Care or Benefit Administration industries. Candidates must be bilingual in Spanish and reside in Dallas, TX with high-speed internet.
Full job description
The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.
This role requires candidates to live in Dallas, TX with internet upload and download speeds of at least 80Mbps.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Answer phone calls, return phone calls
Answer emails from clients, providers and internal referring offices
Review previous history of the provider in MedCheck, Scheck and SalesCloud
Consult with Supervisor or other departments to clarify answers to inquiries
Contact provider to discuss findings at the appropriate level
Maintain reports and spreadsheets as needed
Additional duties as assigned
KNOWLEDGE & SKILLS:
Knowledge of Workers Compensation fee schedules and regulations
Effective verbal and written communication skills
Good organizational skills and ability to multitask
Detail oriented
Proficiency with Microsoft applications
Medical terminology and coding knowledge
EDUCATION & EXPERIENCE:
High school diploma or equivalent
Customer service experience working in the Managed Care and Benefit Administration industries
PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Raising the bar for care. Lowering risk for clients.
Industry
Insurance
Company size
1,001-5,000 employees
Founded
1987
Headquarters
Irvine, CA
LinkedIn followers
35,619
CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. Our mission is to take care of people and business with risk management solutions that deliver better outcomes for our partners. We are publicly traded (NASDAQ:CRVL), and annual revenues exceed $959 million. Our continuous investments in technology, infrastructure, and human capital allow us to offer local customer service backed by national resources.
Offices: 1920 Main St, Suite 900, Irvine, CA 92614, US · 5th Avenue, Portland, OR 97204, US
Workers' CompensationMedical Bill ReviewCase ManagementPPO ManagementTelehealthReturn to WorkRisk ManagementAuto LiabilityGeneral LiabilityClaims Management