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Cleveland, Ohio, United States • On-site
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The Patient Support Advocate manages pharmacy and manufacturer assistance programs to help patients obtain necessary medications. They handle call center inquiries, process prior authorizations, and collaborate with clinical staff to ensure accurate patient enrollment in subsidy programs.
Requires at least one year of healthcare experience or a Registered/Certified Pharmacy Technician status. A bachelor's degree and Registered Pharmacy Technician certification are preferred.
A Brief Overview
The Patient Support Advocate is knowledgeable about pharmacy and manufacturer assistance programs, insurance coverage (limitations, requirements, eligibility, formularies, prior authorizations, benefits investigations, etc.), available community and national resources, ICD-9 codes, and determinants of financial need. They display an understanding of pharmaceutical terminology (brand, generic, dose, route, etc.). The Patient Support Advocate (PSA) will work closely with pharmacy staff, clinic staff, and clinical pharmacist specialist to obtain the appropriate clinical and financial information for available assistance programs. The PSA is also responsible for providing patients and clinicians with accurate and up to date information regarding assistance programs, insurance eligibility, government subsidies, as well as maintaining a database with accurate patient and assistance program information. The PSA will work with the UH Ventures Pharmacy Services to make refill and other routine phone calls to patients and follow up on medication delivery.
What You Will Do
Additional Responsibilities
Founded in 1866, University Hospitals serves the needs of patients through an integrated network of 23 hospitals (including 5 joint ventures), more than 50 health centers and outpatient facilities, and over 200 physician offices in 16 counties throughout northern Ohio. The system’s flagship quaternary care, academic medical center, University Hospitals Cleveland Medical Center, is affiliated with Case Western Reserve University School of Medicine, Northeast Ohio Medical University, Oxford University and the Technion Israel Institute of Technology. The main campus also includes the UH Rainbow Babies & Children's Hospital, ranked among the top children’s hospitals in the nation; UH MacDonald Women's Hospital, Ohio's only hospital for women; and UH Seidman Cancer Center, part of the NCI-designated Case Comprehensive Cancer Center. UH is home to some of the most prestigious clinical and research programs in the nation, with more than 3,000 active clinical trials and research studies underway. UH Cleveland Medical Center is perennially among the highest performers in national ranking surveys, including “America’s Best Hospitals” from U.S. News & World Report. UH is also home to 19 Clinical Care Delivery and Research Institutes. UH is one of the largest employers in Northeast Ohio with more than 30,000 employees.
Offices: University Hospitals, 11100 Euclid Avenue, Cleveland, Ohio 44106, US · 3605 Warrensville Center Rd, Shaker Heights, Ohio 44122, US
