Ciudad de México, Mexico · On-site
Position Overview We are looking for a proactive and customer-focused Helpdesk Specialist to join our IT team in Mexico City. In this role, you will be responsible for delivering high-quality technical support, ensuring …
Skills: MacOS Support, Hardware Troubleshooting, Apple Silicon Architecture, Apple Configurator, System Imaging
Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · Hybrid
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Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · On-site
Descripción de la empresa ¡Somos Kolors! Una empresa que utiliza la tecnología para ofrecer distintos servicios. Nuestra vertical Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de …
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Ciudad de México, Mexico · Hybrid
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Application packager (microsoft intune) | Remote (mexico city) A leading Information Technology services company is seeking an experienced Application Packager to join a high-priority international project. This role foc…
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Ciudad de México, Mexico · Hybrid
About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class hu…
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Ciudad de México, Mexico · Hybrid
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Ciudad de México, Mexico · On-site
Fecha límite para apuntarse:2026-06-24 ¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones …
Skills: Digital Channel Management, Business Model Design, Digital Transformation, Product Strategy, NPS Improvement
Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · On-site
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Ciudad de México, Mexico · Hybrid
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Ciudad de México, Mexico · On-site
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Skills: Clinical Marketing, KOL Management, Lean Principles, Clinical Training, Lead Generation
Ciudad de México, Mexico · Hybrid
GERENCIA JR. VALUACION DE ACTIVOS Country: Mexico ES EL MOMENTO Santander (www.santander.com) está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnología, y las personas está…
Skills: Asset Valuation, Risk Management, Market Research, Technical Reporting, Advanced Excel
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Provide high-quality technical support for macOS devices, focusing on hardware troubleshooting, system rebuilds, and device deployment. Manage support queues via ticketing systems and maintain hardware inventory to ensure operational readiness.
Requires 3-6+ years of experience in IT support with deep expertise in macOS, Intel-based, and Apple Silicon architectures. Proficiency with Apple Configurator and IT service management tools like Jira is essential.
We are looking for a proactive and customer-focused Helpdesk Specialist to join our IT team in Mexico City. In this role, you will be responsible for delivering high-quality technical support, ensuring the smooth operation of IT services, and providing hands-on assistance to employees across the organization.
The ideal candidate will have strong experience supporting macOS devices in an enterprise environment, including troubleshooting hardware and software issues, performing system rebuilds, and managing device lifecycle activities. This is a fully onsite position offering the opportunity to work in a dynamic and fast-paced technology-driven environment.
Location: Mexico City, Mexico
Work Model: On-site
Employment Type: Full-time
Act as the first point of contact for IT support requests through ticketing systems, collaboration tools, and in-person assistance.
Provide hands-on technical support for macOS devices, including troubleshooting hardware, operating system, and application-related issues.
Manage laptop deployment, replacement, imaging, setup, and rebuild processes, with a primary focus on MacBook devices.
Perform macOS installations, recovery procedures, system restores, and device reconfiguration for both Intel-based and Apple Silicon devices.
Utilize Apple Configurator and other support tools to maintain and recover devices when required.
Monitor and manage support queues, ensuring tickets are handled efficiently and escalated appropriately.
Assist with software provisioning, deprovisioning, and access management in accordance with company policies.
Support collaboration and productivity platforms, including user administration and troubleshooting.
Maintain testing workstations, peripherals, and hardware inventory to ensure operational readiness.
Follow established IT procedures, security standards, and service management best practices.
Contribute to continuous improvement initiatives and provide additional IT support as needed.
3–6+ years of experience in Helpdesk, Desktop Support, Technical Support, or a similar IT support role.
Strong hands-on experience supporting macOS devices in an enterprise environment.
Solid understanding of both Intel-based and Apple Silicon Mac architecture.
Experience performing macOS recovery, restoration, deployment, and rebuild processes.
Familiarity with Apple Configurator, DFU mode, and Apple Silicon recovery workflows.
Experience supporting laptop hardware, operating systems, and endpoint applications.
Knowledge of IT service management processes and ticketing platforms, preferably Jira.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and interpersonal skills with a customer-centric approach.
Ability to prioritize tasks, work independently, and collaborate effectively within a team.
Technical certifications or a Bachelor's degree in Information Technology, Computer Science, or a related field will be considered an advantage.
Opportunity to work in a collaborative and technology-focused environment.
Exposure to modern enterprise IT infrastructure and support operations.
Professional development and continuous learning opportunities.
Supportive team culture with opportunities for career growth.
Stable full-time employment within an international environment.
Access to modern tools and technologies to support your work.
Human Resources Consulting
Salve.Inno is a women-owned, international HR Tech firm pioneering ethical, scalable, and data-driven hiring solutions. We specialize in bias-free, skills-based talent acquisition through AI-powered assessments, predictive analytics, and workforce transformation services. Our global team delivers recruitment intelligence across industries including Tech, Finance, Aviation, Automotive, and Creative sectors. We’re building SalveSync, a next-gen hiring intelligence platform that replaces outdated recruitment methods with real-world, role-based simulations, powered by AI, robotics, and behavioral science. From RPO and strategic hiring to Assessment & Development Centers and HR tech consulting, we help companies attract, evaluate, and grow diverse talent across EMEA, US, LATAM, and other global markets. We blend technology with psychology to shape the future of inclusive hiring.
Offices: Gdańsk, PL · 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, US · 128 City Road, London, England EC1V 2NX, GB
