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Provide an exceptional guest service experience and manage general reception duties at the Lanesborough Grill. Lead, train, and develop the hosting team to ensure a memorable experience for all guests.
Essential experience in a similar role within a fine dining restaurant and an excellent command of English. Candidates must demonstrate immaculate grooming standards and a passion for high-end customer service.
Head Hostess – Lanesborough Grill
We have an exceptional opportunity to join our Lanesborough Grill Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Hotels
Masterpiece Collection
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As a Head Hostess you will provide an exceptional guest service experience. You will be an excellent communicator, genuinely care about guests and take a hands-on approach to your role and to all general reception duties. You will have a real passion for food and wine, enabling you to up sell and promote the items by your personal knowledge from the menu. You will have the ability to remain calm at all times and understand the importance You will be a team player, with a key focus on training and development of your team to ensure that your team create a memorable experience for our guests.
The role is on a one year fixed term basis.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
Experience in a similar role within a fine dining restaurant is essential
Excellent command of the English language and a second language would be preferred
Immaculate grooming standards.
Show drive and passion for Excellent Customer Service
Please note this role requires an element of manual handling
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
· Additional holiday allowance
· Season ticket loan
· Enhanced Pension Scheme
· Life Insurance
· Complimentary dry cleaning
· Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
· Complimentary meals on duty
· Cycle to Work scheme
· Flu vaccinations
· Discounted chiropodist and massage treatments
· Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
Career Growth & Personal Development
· Internal transfer and promotion opportunities
· Cross-departmental exposure
· Partnered with industry-leading training providers
· Internal learning gateway
· Free access to e-learning platform offering job-specific training and personal growth courses
· Subsidised professional qualifications and certified training programmes
· Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
· Award programmes throughout the year with generous prizes
· Long service awards
· Preferential room rate at The Lanesborough for you and your family
· 50% discount on F&B and Club & Spa treatments
· Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
· Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
· Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach (2025), and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.
Offices: Schillerstraße 4/6, Baden-Baden, Bade-Wurtemberg 76530, DE
