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City of Westminster, England, United Kingdom · On-site
We have an exceptional opportunity to join our Sales & Marketing Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from H…
Skills: Revenue Management, Yield Management, Forecasting, Competitor Analysis, Inventory Management
City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom · On-site
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City of Westminster, England, United Kingdom • On-site
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Oversee the hotel's revenue strategy to maximize occupancy and average room rates while managing yield and inventory. Lead the revenue team and collaborate with the executive team to drive total revenue across rooms, F&B, and Spa.
Essential experience in a similar role within a 5-star establishment, preferably in the luxury London market. Proficiency in Opera is required, with experience in SynXis and IDeaS RMS preferred.
We have an exceptional opportunity to join our Sales & Marketing Team at The Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Hotels
Masterpiece Collection
Oetker hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Head of Revenue (Maternity Cover) you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. You will be an excellent communicator, with an eye for details, and take a hands-on approach to your role. You will be a great team player with a real passion for exceptional customer service to ensure a memorable experience for our guests.
Responsibilities & Duties include:
· Act as knowledge expert and a highly informed communicator on both internal and external revenue management matters.
· Give direction and oversee revenue strategy together with the Executive team.
· Work towards achieving occupancy % figures and Average Room Rate that exceeds budget. Always looking for ways of improving Yield Management.
· Strive towards RGI index above fair share and aligned to budgeted target and position
· Employ sales and upselling techniques on a consistent basis in order to maximize hotel revenue
· Inventory management and effective overbooking strategy
· Group quoting and management of group blocks to ensure optimisation over period of group business
· Forecasting – pick up, providing accurate forecasts for future business and operational considerations. Providing a comparison of Forecast / Actual. Producing reports on a daily and weekly basis.
· Competitor Analysis – to provide the hotel with accurate information on competitor prices, business trends, availability, etc.
· Ensure a friendly and pleasant environment for all guests and employees ensuring that recognition is at the forefront of service.
· To achieve the best performance from your team and keep them motivated by way of setting exemplary standards.
· Continually living a ‘Revenue Management’ Culture and encouraging this across all departments
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
· Previous experience in a similar role in a 5 establishment is essential and experience in the luxury London market would be preferred.
· Knowledge of driving standards with acute attention to detail and delivery of business strategies.
· Excellent leadership skills and experience in leading a team is essential
· You will be required to possess good communication skills, both verbal and written, including complaint handling and resolution.
· Immaculate grooming standards
· Strong analytical skills and experience with creating reports and analysing data
· Show drive for Excellent Customer Service leading by example
· Extensive knowledge of Opera system is essential, including Rate Configuration and OXI management
· Previous experience with SynXis and IDeaS RMS preferred
· Total Revenue Management approach including previous experience in F&B or Spa RM
The role will be available from October.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
· Season ticket loan
· Enhanced Pension Scheme
· Life Insurance
· Complimentary dry cleaning
Health & Wellness
· Complimentary meals on duty
· Cycle to Work scheme
· Flu vaccinations
· Discounted chiropodist and massage treatments
· Substantiality initiates
· Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
· EAP – Employee Assistance Programme
Career Growth & Personal Development
· Internal transfer and promotion opportunities
· Cross-departmental exposure
· Partnered with industry-leading training providers
· Internal learning gateway
· Free access to e-learning platform offering job-specific training and personal growth courses
· Subsidised professional qualifications and certified training programmes
· Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
· Award programmes throughout the year with generous prizes
· Long service awards
· Preferential room rate at The Lanesborough for you and your family
· 50% discount on F&B and Club & Spa treatments
· Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
· Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
· Retirement parties
Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes L’Apogée Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach (2025), and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.
Offices: Schillerstraße 4/6, Baden-Baden, Bade-Wurtemberg 76530, DE
