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Full-time, Contract
bachelor degree
Posted 20d ago
Apply by Jul 28
~40 hrs/week
Responsibilities
The Senior CVM Manager will lead the planning, testing, and implementation of technology and data-led projects for the Self-Directed business. They will act as a bridge between technical and marketing teams to optimize client journeys and manage global campaigns.
Requirements
Candidates must have significant experience in e-commerce environments with a proven track record in CRM campaign delivery and project coordination. Proficiency in tools like Salesforce Marketing Cloud and Microsoft Dynamics, along with a degree-level education, is required.
Full job description
Overview
Connecting clients to markets – and talent to opportunity.
With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview:
Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.
Position Purpose: The Senior CVM Manager will be responsible for the planning, testing, implementation and analysis of all technology, automation and data-led projects for the Self-Directed business. Working closely with the CRM product and development teams, you will be a bridge between the technical and marketing business, identifying gaps and working on solutions which will increase efficiency and optimisation of client facing journeys and overall experience. The role will also involve team management and co-ordination of global campaigns.
This is a 12-month, full-time contract position to provide maternity leave coverage.
Responsibilities
Primary duties will include:
Be the lead point of contact for cross-functional teams (Content, Insights, GDI) to ensure project planning and delivery flows smoothly
Be the lead point of contact for CVM team to ensure all global campaigns are aligned and the team have information on all projects
Working with CVM Director, drive end-to-end solution implementation and ensure projects are successfully executed by the teams
Work closely with Salesforce, Marketing Cloud and Microsoft Dynamics Product Owners / Managers and Developers to perform technical solutions assessment when necessary
Demonstrate technical expertise to design and implement simple CRM solutions (e.g. simple, everyday queries for journeys)
Work with stakeholders to understand specific market requirements and implement solutions that deliver market-specific customer experiences
Contribute across all phases of project delivery (e.g. Plan, Analyse, Design, Build and Test)
Collaborate closely between stakeholders to ensure high quality and timely resolution of customer journeys, automation and other smart implementation
Ensure project quality meets standards through metric identification and testing plan
Create and maintain documentation on journey processes for all channels, workflows best practice, and application support materials
Provide guidance where necessary for the teams on approach and strategy and lead the team in ensuring best practice is adhered to
Work with the Insights team to develop a framework for:
Regular reporting and monitoring of key CVM KPIs:
Customer Lifetime Value
Segmentation
Targeting Strategies
Campaign ROI
Manage stakeholder expectations in terms of when journeys email/new approaches can be tested and implemented into live campaigns
Implement an optimisation plan that enables us to test, learn and improve regular client communications
Qualifications
Knowledge and Experience
Appropriate experience at a similar level within ecommerce led organizations
Proven track record of coordinating and delivering projects at a regional and global level
Deep understanding of automation, personalization and segmentation and their impact on delivery
Proven track record of delivering CRM campaigns and journeys that improve client retention and LTV
Knowledge and experience with tools such as Exact Target / Salesforce Marketing Cloud and Microsoft Dynamics
Results driven/commercially orientated
Qualification and Skills
Educated to degree level or equivalent
Excellent attention to detail
Ability to work to tight deadlines, drive projects and to prioritize effectively
Self-starter, ability to take initiative and co-ordinate projects
Connection isn't just something we provide—it's who we are.
StoneX Group Inc. (NASDAQ: SNEX) is a Fortune 50 financial services company that provides global market access, advanced digital platforms, end-to-end clearing and execution services, and market intelligence to our clients worldwide.
Offices: New York, NY, US · 120 London Wall, Moor House, 1st Floor, London, England EC2Y 5ET, GB · Rua Joaquim Floriano 413, São Paulo, SP 04534-011, BR · Avenida Bailarina Selma Parada, Campinas, São Paulo 13098, BR · Av. Carrera 9, Bogota, CO