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The Guest Services Associate operates the information desk and provides customer service to patrons at the Goodman Theatre. They are responsible for welcoming guests, answering inquiries, and performing facility opening and closing procedures.
Candidates should have customer service experience in a high-volume setting and possess strong verbal communication skills. Proficiency in Microsoft Office and the ability to work a flexible schedule including evenings and weekends are required.
Job DetailsJob Location: Goodman Theatre - Chicago, IL 60601Salary Range: $19.73 - $19.73 HourlyJOB TITLE: Guest Services Associate
COMPENSATION RATE: $19.73 per hour
UNION: IATSE Local 750
LOCATION: 170 N. Dearborn St. & 333 N LaSalle St., Chicago, IL 60601
The Guest Services Associate is an integral part of the Goodman’s front-of-house department at both the 170 N. Dearborn location as well as at the Theater of the Mind venue, located at 333 North Randolph. This position is responsible for operating the information desk at 170 N. Dearborn and providing customer service to all patrons and visitors at both locations. The Guest Services Associate greets and proactively anticipates the needs of guests and offers thoughtful solutions. This is a part-time position that requires regular evening and weekend hours.
Welcome all guests in a professional, friendly and engaging manner
Identify and anticipate guest needs
Remain knowledgeable of all Goodman accessibility offerings.
Answer guest inquiries about Goodman services, facilities, box office, and surrounding area
Accurately log and deliver packages, mail, and messages
Follow all security and safety policies and procedures
Have knowledge of emergency procedures and assist as needed
Complete the opening & closing procedures of the facility
Perform other duties as assigned
Customer service-related experience in a high-volume setting preferred. Hospitality experience a plus
Must possess sophisticated verbal and communication skills
Computer literate in Microsoft Office applications
Highly responsible and reliable
Ability to work in a fast-paced environment
Strong interpersonal and problem-solving abilities
Ability to work stationary and active shifts depending on the type of shift (performance/non-performance)
Ability to submit shift availability for at least three shifts per week (with at least one of those falling on a Saturday or Sunday performance)
Ability to work with a flexible schedule (mix of day and evening shifts)
Capable of moving deliveries of up to 50 lbs.
Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.
Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.
We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability
The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.
The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.
The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires.
Qualified individuals are invited to apply by uploading a resume and selecting the “Start Application” button on the right side of the page. On the next page, please attach a cover letter when prompted. No phone calls, please.
Qualifications
A Not-For-Profit Arts and Civic Organization in the Heart of the Loop
Goodman Theatre, Chicago’s oldest and largest not-for-profit theater, has won international renown for the quality of productions, the depth and diversity of artistic leadership, and the excellence of its many community and educational programs. Under the guidance of Artistic Director Susan V. Booth and Executive Director Roche Schulfer, the Goodman is committed to producing both classic and contemporary works, giving full voice to a wide range of artists and visions. Central to that mission is the Goodman Artistic Collective, a diverse group of outstanding theater artists whose distinctive visions have given the Goodman an artistic identity of uncommon richness and variety. By dedicating itself to three guiding principles—quality, diversity and community—Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.
Offices: 170 N. Dearborn, Chicago, IL 60601, US
