Mail & Office Support Operator in Digital & Workplace Solutions (all genders)
Berlin, Germany · On-site
Entry level$1.6B raised
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Mail & Office Support Operator in Digital & Workplace Solutions (all genders)
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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
Manage the receipt, sorting, and distribution of mail and packages using digital tracking and locker solutions. Provide general office support, including document scanning, stationery distribution, and meeting facility preparation.
Requirements
Requires experience in mailroom or office support operations and confidence using digital office technology. Candidates must demonstrate strong attention to detail and the ability to follow global control procedures consistently.
Full job description
As a Mail & Office Support Operator in Digital & Workplace Solutions, you provide high-quality mail, scanning, and office support services that help our Berlin office operate efficiently and professionally. You work as part of a small on-site team, using digital and technical solutions—such as package lockers, scanners, and tracking devices—to deliver services to agreed deadlines and quality standards. You’ll be based in Berlin and report to a direct manager in our Frankfurt Head Office, following global control procedures to keep processes robust and well managed.
Job responsibilities
Receive, sort, distribute, and ship incoming and outgoing mail and packages in line with required quality standards
Operate package locker, scanning, and tracking solutions to support a controlled and transparent process
Scan, index, and route documents using agreed document management practices and tools
Monitor service deadlines and daily volumes to meet productivity expectations
Support clients with basic office solutions, including stationery requests and distribution
Assist with minor issues on office print devices and coordinate support when escalation is needed
Maintain accurate logs and records for mail, shipping, scanning, and related activities
Prepare and manage meeting facility support tasks as needed to enable a professional client experience
Follow global control procedures consistently to ensure robust, compliant processes
Communicate clearly with on-site stakeholders and your Frankfurt-based manager on service status and issues
Required qualifications, capabilities, and skills
Experience performing mailroom, shipping/receiving, scanning, or office support operations
Ability to meet established deadlines, quality standards, and productivity expectations in a service environment
Confidence using digital tools and office technology (for example scanners, tracking devices, and print devices)
Strong attention to detail when handling documents, labels, and service tracking records
Customer-focused mindset with a professional approach to on-site support
Ability to work effectively as part of a small team in a new office environment
Clear written and verbal communication skills to coordinate requests and updates
Ability to follow defined procedures and controls consistently
Preferred qualifications, capabilities and skills
Experience supporting document management processes and basic record-keeping workflows
Familiarity with package locker workflows and high-volume mail handling
Experience providing meeting room or client facility support in an office environment
Comfort troubleshooting minor, routine issues with print devices and escalating appropriately
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Related keywords
MailroomShippingReceivingScanningDocument ManagementPackage LockersOffice SupportDigital Workplace SolutionsTracking DevicesPrint DevicesComplianceFinancial ServicesBerlinLogisticsAdministrative Support
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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