Customer Service & Support Jobs in Berlin, Germany (Now Hiring) — 2,915 open

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary:

The Subscription Lifecycle Coordinator (SLC) will have the responsibility for strengthening relationships and increasing revenue within C1’ s existing customer base. Individual must be capable of strategic, solution-based selling, focusing on subscriptions and processes. This role will be creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. The Subscription Lifecyle Coordinator must have superb communication, listening skills, and previous knowledge of subscriptions. Our objective is to develop the Subscription Lifecyle Coordinator team to be sharp and determined with a focus on winning, with a commitment to integrity and keeping our customer’s needs and business goals first and foremost

Responsibilities

Measures of Success Generally Include:

• Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches for all subscriptions
• Provides excellent customer service by responding to information requests, troubleshooting account issues or order management issues occurring around subscriptions
• Actively involved in opportunity, quoting, and preparing subscription packages utilizing C1’s booking policies and procedures to ensure accuracy
• Completes customer order management, including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with AE, Procurement, Project Management and the customer throughout the sales cycle and delivery process
• Maximize subscription profitability by leveraging OEM programs and promotions
• Uses manufacturer tools to secure and maintain deal registration and/or special pricing
• SLC will send SO and any other customer facing docs to AE for review
• Ensures order accuracy and orders are in line with C1’s best practices; margin percentages, discounts and integrity using C1’s boking policy
• Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
• Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers

 

Essential Functions

• Operates during end of month, end of quarter, end of year for C1’s strategic manufacturers as needed to ensure all orders are processed promptly
• Backs up and assists other SLC team members when order queue is high or as needed for PTO coverage
• Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow
• Works with Director on task forces and internal projects as requested and when appropriate
• Looks for process improvements and brings those ideas forward as appropriate to their manager

Qualifications

Required Qualifications

• Bachelor’s degree or equivalent in a business-related subject
• 1 - 3 years sales/business experience
• Excellent communication and organizational skills
• Proficient with Microsoft Office Suites
• Ability to work in a fast paced, high volume, challenging environment.
• Exceptional listening, verbal, and written communication skills
• Self-motivated, with high energy, operates with urgency.
• Ability to work independently and part of a team.
• Ability to absorb technical information and execute.
• Strong problem identification and resolution skills
• Knowledge of Subscription dashboards and functions
• Proficient in in 3rd party manufacturer tools, business processes and sales engagement models

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

HSA with Employer Contribution In-vitro Fertility (treatment coverage) Dental Vision (2 plans: 12-month and 24-month frames allowance) FSA Plans (Healthcare, Dependent Care and Limited Purpose) Pre-tax Commuter Plans Employer-paid Life Insurance Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

Paid Parental Leave (4 weeks at 100%) Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

Voluntary Accidental Death for team member and spouse Legal/ID Theft Plans TeleHealth Wellness via Omada Health (healthy living solution) Travel Assistance Business Travel Accident Coverage

* Medical for foreign travel coverage

Employer-paid Pet Telehealth Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

 

Pay Range

$60,000 - $75,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

 

E-Verify:  E-Verify

 

Right to Work:  Right to Work Poster