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Deliver product and workflow coaching sessions to help strategic customers adopt Autodesk solutions and achieve business outcomes. Develop and maintain enablement content and digital assets to address customer workflow challenges.
Requires a bachelor's degree and at least 5 years of experience in AEC technologies and automation. Must be proficient with Cloud APIs, API testing tools like Postman, and have strong technical communication skills.
Position Overview
Autodesk Customer Success is looking for highly motivated technical advisors to help our customers maximize their product investment and realize measurable business outcomes.
We are looking for a professional with automation and scripting experience, preferably in the Architecture, Engineering and Construction (AEC) space. You should have experience, supporting a broad range of technologies in large-scale environments. You will work closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.
You will join the Technical Adoption team within the Customer Success Management group; This is a team that values professional development, supports growth and rewards high performance.
The Technical Adoption group helps strategic customers maximize success and realize stronger returns on their investment.
Responsibilities
Deliver product, and workflow coaching sessions that help strategic customers adopt Autodesk solutions and activate key workflows.
Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow-specific guidance and best-practice sharing.
Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges, in line with Autodesk quality standards.
Minimum Qualifications
Bachelor’s degree or equivalent experience
Minimum of 5 years' experience in related field
Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks
Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows
Understanding of HTTP methods, ability to construct and send HTTP requests to API’s and ability to handle JSON responses returned by API’s
Able to manage several projects at a time, setting the right priorities
Proven ability to be agile and learn quickly in a fast-paced environment
Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
Preferred Qualifications
Technical consulting experience and/or technical project delivery experience with large, demanding customers
Experience supporting automation in an enterprise environment or working directly with enterprise clients
Experience with Autodesk Platform Services
Experience scripting using VB, PowerShell, .NET, Python, C, or C++
Experience with low code / no code environments (e.g. Workato or PowerAutomate)
Enthusiasm and passion for technology and innovation
Demonstrated ability to build and maintain strong relationships at all levels
Excellent team player, enjoying supporting and interacting with other members of a global team.
The Ideal Candidate
Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results
Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome
Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes
Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption
#LI-MM2
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
Please search for open jobs and apply internally (not on this external site).
Designers, engineers, builders, and creators trust Autodesk to help them design and make a better world. #MakeAnything
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, and media and entertainment. We empower innovators everywhere to solve challenges, big and small. From greener buildings to smarter products and more mesmerizing blockbusters, Autodesk software helps our customers design and make a better world for all. Over 100 million people use Autodesk software, like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more, to unlock their creativity and solve important design, business, and environmental challenges. Our software runs on both personal computers and mobile devices. It taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate, and fabricate their ideas in 3D. We provide exceptional compensation and benefit packages, and we’d love for you to join us. We’re proud to be an equal opportunity employer, and we consider all qualified applicants without regard to race, gender, disability, veteran status, or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have over 10,000 employees worldwide.
Offices: Market St, San Francisco, CA 94105, US · Via Tortona, 37, Milano, Lombardia 20144, IT
