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Provide exceptional support to German and English-speaking customers to ensure long-term satisfaction and success. Key tasks include resolving system issues, managing churn risks, and nurturing client relationships via email and phone.
Requires native or near-native proficiency in German and good English skills, along with a tech-savvy approach to problem-solving. Prior experience in SaaS customer service is preferred.
As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. Will you join us in our quest to create a healthier and happier world?
Join a high performing team and make an impact!
We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.
Our head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company. This is a full time and remote position from Spain where you will be working for our global teams.
What the Customer Service Consultant DACH & International role looks like
As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.
Some of your key tasks
Investigate and resolve system issues collaboratively with the product department;
Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Address churn risks, cancellations, and payment-related queries;
Contribute to departmental process enhancements through feedback and project participation.
What you will bring to the team
[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English;
Tech-savvy, a critical and logical thinker;
Proven problem-solving skills and a knack for finding solutions;
Structured, and organized, with good time management and attention to detail;
Confidence, adaptability, and a positive attitude;
Prior experience in SaaS/software CS is preferred (this is not a call center position!).
Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
Here’s why you should join Virtuagym!
We’re a leading innovator in digital health & fitness SaaS, serving trainers, studios, clubs and corporate wellness clients worldwide. 175+ people across Amsterdam, Medellín and a few other locations, 35+ nationalities and one mission: make the world a healthier and happier place.
Benefits:
🌎 Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;🌴 23 paid vacation days per year (based on a full-time contract);
💻 We provide your home office set-up and hardware;
💪 The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;
✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;
💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.
Cultural perks:
📈 Many opportunities for personal and professional growth within the company.
😎 A fun, healthy, and international work environment made up of over 35+ nationalities.
🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
⚽ Organized Virtuagym sports events throughout the year.
🎉 Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.
Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.
For any questions on the vacancy, please get in touch with the recruitment team at [email protected].
All-in-one fitness software solution. Management, coaching, engagement. Trusted by 18M+ consumers and 9000+ businesses.
Virtuagym is a leading tech company providing innovative fitness software for gyms, personal trainers, and corporate health services. First launched in 2008, Virtuagym has grown into an all-in-one solution for client coaching, membership management, billing, scheduling, access control and more. It’s integrated mobile fitness apps offer solutions for exercise and nutrition guidance, progress tracking, and online coaching. Besides easy-to-use and robust software, Virtuagym offers unparalleled customer service. The software is constantly being further developed using customer feedback, with the goal of providing fitness professionals with the best product available. Furthermore, integrated business models offer plenty of opportunities to generate additional revenue with Virtuagym. With 200+ employees across two offices in Europe and Latin America, Virtuagym supports more than 30 million consumers, over 9,000 health clubs and 40,000+ trainers worldwide, with availability in 14 languages and 80 countries.
Offices: Keizersgracht 424, Amsterdam, North Holland 1016 GC, NL · Calle 67 # 52-20, Complejo Ruta N, Torre A, 3035 - 3022, Medellín, Antioquia, CO
