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Manage the full wholesale order lifecycle, including order entry, allocations, and ship-date confirmations. Coordinate with logistics, warehouse, and sales teams to ensure on-time delivery and resolve order-to-cash issues.
Requires at least 1 year of experience in B2B customer service, wholesale support, or inside sales. Candidates must be proficient with CRM and ERP systems and capable of working in a fast-paced environment.
We have a core belief that our toxic, sedentary lifestyles are making humans, and the planet, sick. So, we're on a mission to change it.
Here at Vivobarefoot, we're looking for a B2B Customer Operations Specialist to join our wholesale team, owning the full order journey for our wholesale accounts and helping us serve our partners with the care and precision our mission deserves.
You'll keep things moving across the full order lifecycle, resolve issues before they become problems, and spot opportunities to grow the relationships you manage.
📍Austin, Texas
WHERE YOU'LL PLAY
Manage wholesale customer enquiries and the full order lifecycle - entry, changes, allocations, substitutions and ship-date confirmations
Resolve order-to-cash issues and document actions in CRM/ERP
Coordinate with warehouse/3PL, logistics, finance and sales to support on-time, in-full delivery
Follow routing guides and compliance requirements to reduce chargebacks
Qualify customer needs and recommend replenishment options and products
Prepare quotes, follow up to close and convert service interactions into reorder revenue
Run outbound campaigns for reorders, seasonal deadlines and lapsed accounts
Manage the US NetSuite B2B CRM tool for US wholesale and Americas distributors
Support weekly stock replenishment for owned retail
ALL ABOUT YOU
1+ years experience in B2B customer service, wholesale support or inside sales
Strong communication, follow-through and problem-solving skills
Comfortable with CRM and ERP/order management
Able to prioritise in a fast-paced environment
Comfortable working towards sales and activity goals with a track record of delivering results
Some exposure to wholesale operations, logistics or working with 3PL/shipping carriers is a plus
Vivobarefoot believes that diversity is the essence of its ecosystem. We encourage diversity of thought and believe that it enables creativity and innovation to flourish. Our mission is to create a fair and equitable workplace where people thrive and are empowered to become their true selves at work. We believe that feedback and fostering collaboration will allow employees to blaze new trails and enjoy every aspect of the Vivobarefoot community.
Every opportunity for recruiting a new member of the Vivobarefoot family should be an opportunity for us to introduce fresh perspectives, talent and skills into our community. Therefore, our commitment is to recruit regardless of race, colour, nationality, religion, sexual orientation, mental health illness, disability, marital or parental status, national or social origin, gender identity, age or any other characteristics protected by law. We look forward to walking this barefoot journey with you!
Reconnecting to the natural world, starting with the feet 👣 #FreeYourFeet Certified @bcorpuk
Founded in 2012 by two seventh-generation cobblers, Galahad and Asher Clark, Vivobarefoot is based on one simple insight - barefoot footwear is sustainable footwear. A Vivobarefoot product or experience is one that literally brings us closer to nature - regenerating our physical, social and spiritual health and the natural world. We believe: The closer people are to nature, the more they will protect it. The natural world is the only real model of sustainability. Barefoot shoes are the only shoes that are healthy for us and the planet.
Offices: 28 Britton Street, London, EC1M 5UE, GB · 64 Neal St, Covent Garden, London, London WC2, GB
