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Full-time
401k with company match, Wellness time off, Paid holidays, Personal purpose day, Medical insurance, Dental insurance
Posted 18d ago
~40 hrs/week
Responsibilities
The Service Advisor is responsible for greeting customers, identifying their service needs, and providing timely updates on vehicle repairs. They must also manage service history records, schedule appointments, and process customer payments while ensuring high levels of customer satisfaction.
Requirements
The ideal candidate should possess a friendly, cooperative demeanor and the ability to build strong relationships with customers. Proficiency in Dealer Management Systems and a commitment to providing precise, accurate service in a fast-paced environment are required.
Full job description
Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!
Kia Bell Rd, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.
Looking for:
Friendly and cooperative demeanor; quick to connect and build relationships with others
Unselfish and approachable with a preference for exciting, fast-paced work
Motivated, patient, conscientious, relaxed and cooperative team worker
Accommodating and analytical, while producing highly precise and accurate work
Why you’ll love working with us:
Competitive compensation package and 401k with company match
Wellness Time Off, plus holidays, plus a Personal Purpose Day
Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
Year-end bonus program for ALL employees (Garff Giveback)
Employee discounts on vehicle purchase, parts, service and more!
What you’ll do as a Service Advisor:
Greet all customers promptly and professionally
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
Provide customers with updates, estimates, and inspection results in a timely manner
Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
Review all completed work and recommendations and collect payments from customer
Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
Provide excellent service and review the customer satisfaction survey to each customer
At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.
Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.
Ken Garff founded his business in 1932 upon the principles of honesty, integrity, personalized customer service, and being a good corporate citizen. Today, Ken Garff has more than 50 locations throughout Utah, Texas, Iowa, Nevada, Michigan, and California.
To distinguish and strategically position its dealerships, Ken Garff recently retooled its brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You."
Despite the company's growth and changes within a challenging market place, Ken Garff is going to great lengths to keep alive and well the principles upon which Ken founded the company, of providing an unsurpassed experience for every customer, every time.
Ken Garff believes in giving back to the communities in which it serves. Since Ken founded his business over 81 years ago, the company has given millions of dollars and thousands of hours to schools, charities and community organizations.
Why Work for Ken Garff?
Ken Garff recognizes the importance of a benefit program that provides protection to our employees and their families. A comprehensive benefits program has been created to fulfill a wide range of needs.
Benefits available to employees include:
• Competitive Compensation Package
• Medical , Dental and Vision
• 401K Plan with Company match
• Paid Time Off
• Holiday Pay
• Volunteer Time Off Program
• Year-end bonus program for all employees
• Personal Wellness Plan
• GarffCare Roadside Assistance Program
• Discounts on Parts and Service and More!
Ken Garff is an Equal Opportunity Employer
((We Hear You))
Offices: 111 E. Broadway Ave, Salt Lake City, Utah 84111, US
How many Transportation jobs are open in Phoenix, AZ right now?
There are currently 1,575 open transportation positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Phoenix, AZ?
Companies currently hiring include Honeywell Technologies, Premium Velocity Auto DBA Jiffy Lube, BMW of Bloomfield Hills, Midas International, Swift Transportation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Phoenix, AZ?
Yes — 144 of the 1575 open transportation positions offer remote or hybrid work (34 remote, 110 hybrid).
How do I apply for Transportation jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.