Los Angeles, California, United States · On-site
$110k–$120k/yr
Job Title: Customer Experience Manager Team: Operations Location: Onsite - Santa Monica, CA Employment Type: Fulltime, Salary, Exempt Reports To: Sr. Director, Marketplace Operations About Plug Plug is the only wholesale…
Skills: Customer Support Management, SOP Development, SLA Frameworks, Workflow Automation, CRM Management
Los Angeles, California, United States · On-site
$70k–$155k/yr
Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The comp…
Skills: Customer Service, Organization, Multi-tasking, Time Management, Insurance Partner Relations
Los Angeles, California, United States · Hybrid
$85k–$95k/yr
Who we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappea…
Skills: Financial Modeling, Pricing Strategy, P&L Analysis, Underwriting, Data Visualization
Los Angeles, California, United States · On-site
Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the d…
Skills: Material Loading, Safe Driving, Customer Service, Forklift Operation, Route Delivery
Los Angeles, California, United States · On-site
$33/hr–$35/hr
Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confid…
Skills: Underground Mapping, Sensor Fusion, GPR, Drone Operation, Technical Troubleshooting
Los Angeles, California, United States · On-site
$70k–$180k/yr
Champions Do More As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The comp…
Skills: Frame Machine Operation, Body Repair, I-CAR Welding, Measuring Data Analysis, Vehicle Repair Process
Los Angeles, California, United States · On-site
A Day in the Life As an Inventory Cycle Counter, you will play an important part of the Inventory team by ensuring accuracy of inventory counts. You’ll be working with products from awesome clients that are heavily invol…
Skills: Inventory Counting, Warehouse Management System, Microsoft Outlook, Microsoft Excel, Attention To Detail
Los Angeles, California, United States · On-site
$25/hr–$27/hr
Golden Bolt is the connecting link between some of the largest health, wellness, beauty, and pet brands online and their customers. We deliver cutting-edge wellness solutions to customers all over the country — and acros…
Skills: Inventory Control, Supply Chain Management, Warehouse Operations, Cycle Counting, Material Handling Equipment
Los Angeles, California, United States · On-site
SA Recycling is one of the largest scrap metal recyclers in the United States. We are growing, growing, growing! Our operations are quickly expanding. SA Recycling proudly supports the military community. Safety is our n…
Skills: CDL Class A/B, Roll-off Truck Operation, DOT Regulations, Vehicle Inspection, Customer Service
Los Angeles, California, United States · Remote OK
The Opportunity FutureSight is seeking a Co-Founder & CEO to lead HawkAI, an enterprise AI venture for US logistics brokerages, carriers, and warehouse operators. This is a co-founder partnership with meaningful founder …
Skills: B2B SaaS Go-To-Market, Fundraising, Strategic Planning, Customer Development, Team Leadership
Los Angeles, California, United States · On-site
$51/hr–$56/hr
Field Airborne Support Team AMT V A&P Remote $5,000 Sign On Bonus Eligible Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach t…
Skills: Aircraft Maintenance, Avionics Troubleshooting, A&P Licensing, Mechanical Repair, Electrical Systems
Los Angeles, California, United States · On-site
$51/hr–$56/hr
Field Airborne Support Team AMT V A&P Remote $5,000 Sign On Bonus Eligible Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach t…
Skills: Aircraft Maintenance, Troubleshooting, Avionics, Mechanical Systems, A&P Licensing
Los Angeles, California, United States · On-site
$51/hr–$56/hr
Field Airborne Support Team AMT V A&P Remote $5,000 Sign On Bonus Eligible Unique Skills: At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach t…
Skills: Aircraft Maintenance, Avionics Troubleshooting, A&P Licensing, Mechanical Repair, Electrical Systems
Los Angeles, California, United States · On-site
Hallmark Aviation Services is seeking a DIRECTOR OF SALES AND MARKETING to provide Exceptional service in enhancing the Company Product and Brand TO Well Known International Airlines in the nation. DUTIES AND REQUIREMENT…
Skills: Sales Management, Contract Negotiation, Business Acquisition, Budgeting, Customer Relationship Management
Los Angeles, California, United States · On-site
$18/hr–$18/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe Driving, Customer Service, Automotive Knowledge, Communication, Teamwork
Los Angeles, California, United States · On-site
Job Description ABOUT THE JOB Right now Domino's is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if tha…
Skills: Driving, Navigation, Customer Service, Order Processing, Inventory Management
Los Angeles, California, United States · On-site
Job Description ABOUT THE JOB Right now Domino's is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if tha…
Skills: Driving, Navigation, Customer Service, Order Processing, Inventory Management
Los Angeles, California, United States · On-site
Job Description Right now Domino's is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you w…
Skills: Customer Service, Navigation, Map Reading, Food Preparation, Cash Handling
Los Angeles, California, United States · On-site
Job Description Job Duties • Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete a…
Skills: Driving, Customer Service, Inventory Management, Order Processing, Basic Mathematics
Los Angeles, California, United States · On-site
Job Description Job Duties • Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete a…
Skills: Driving, Customer Service, Inventory Management, Order Processing, Basic Mathematics
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Build and scale an AI-native customer support function from the ground up, including the design of workflows and SLA frameworks. Manage inbound inquiries and coordinate complex escalations across Operations, Sales, Finance, and Product teams.
Requires 5+ years of experience in customer support or operations, preferably in a high-growth startup environment. Must have a proven track record of building support functions and proficiency with CRM platforms and automation tools.
Job Title: Customer Experience Manager
Team: Operations
Location: Onsite - Santa Monica, CA
Employment Type: Fulltime, Salary, Exempt
Reports To: Sr. Director, Marketplace Operations
Plug is the only wholesale platform built exclusively for used electric vehicles. Designed for dealers and commercial consignors, Plug combines EV-specific data, systems, and expertise to bring clarity and confidence to the wholesale buying and selling process. With the addition of Trade Desk™, dealers can quickly receive cash offers or list EV trade-ins directly into the auction, removing friction and maximizing returns. By replacing outdated wholesale methods with tools tailored to EVs, Plug empowers dealers to make faster and more profitable decisions with a partner they can trust. For more information, visit https://plug.vin.
As Customer Experience Manager, you will build, lead, and scale a support function designed for the way modern teams operate: lean, data-informed, and increasingly automated. You'll ensure that as we grow, inquiries are resolved with speed, accuracy, and consistency that meets or exceeds SLA expectations.
You'll develop support processes, track performance metrics, and partner with Operations, Finance, Sales, and Product to remove blockers and drive service excellence. You will initially join as an individual contributor, with the opportunity to grow as you build and manage the team around you.
Serve as the first dedicated Customer Experience leader at Plug, building a modern, AI-native support function from the ground up
Design support workflows, queue structures, escalation paths, and SLA frameworks with automation and intelligent triage at the core
Create SOPs, response templates, and documentation standards that scale without scaling headcount
Personally manage inbound inquiries while deploying the right tools to handle volume, surface context, and accelerate response quality
Ensure all customer requests are responded to within established SLAs, using smart queue monitoring to keep aging requests from slipping through the cracks
Own complex or high-impact escalations end-to-end, acting as the central coordination point across Operations, Sales, Finance, and Product
Proactively surface systemic issues and operational bottlenecks to leadership before they compound.
Build quality assurance frameworks that combine human judgment with automated conversation review and coaching recommendations
Implement reporting systems to track SLA performance, resolution time, and customer satisfaction
Continuously evaluate support efficiency — asking what should be automated before asking what should be staffed
5+ years in customer experience/support or operations, ideally in a high-growth or startup environment.
Proven experience building or scaling a support function from the ground up.
Track record of building SOPs, SLAs, dashboards, and reporting frameworks that teams actually use.
Strong cross-functional collaborator with experience driving alignment across Sales, Operations, Finance, and Product.
Hands-on experience with CRM and support platforms such as Zendesk, HubSpot, or Salesforce.
Familiarity with workflow automation tools that scale without adding headcount.
Preference for candidates with experience leveraging AI tools for triage, response assistance, or operational reporting.
Annual salary: $110,000 to $120,000
Salary ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.
Benefits:
Health, vision, and dental insurance
Daily lunch stipend
Eligibility for equity/stock options, based on role and performance
Opportunities for growth and development
Equity: Eligible
This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. We welcome candidates from all locations to apply, provided they are willing to relocate for the role. Relocation assistance will not be provided for successful candidates. Sponsorship not available at this time.
Plug is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diverse teams build better products - full stop.
The EV Marketplace
The future of the EV marketplace is right here. Buy and sell high-quality, used EVs though the marketplace built exclusively for electric vehicles. From first time sellers to large-scale dealers, Plug meets customers where they are in their EV journey.
Offices: Santa Monica, CA 90405, US
There are currently 1,394 open transportation positions in Los Angeles, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Inversion, AutoZone, Blue Origin, Lithia & Driveway, among others. Browse the listings above to see every active employer.
Yes — 106 of the 1394 open transportation positions offer remote or hybrid work (26 remote, 80 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
