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Responsible for consulting and selling automotive warranty products and repair services while adhering to manufacturer maintenance schedules. The role involves greeting customers, providing accurate repair estimates, and maintaining high customer satisfaction indices.
Requirements
Candidates should have previous automotive service advisor experience and a valid driver's license. Must be at least 18 years old and able to pass a pre-employment background screening.
Full job description
DARCARS of Baltimore is now seeking Automotive Service Advisor / Writer
As the Automotive Service Advisor / Writeryou are responsible for presenting, consulting and selling automotive warranty products and repair services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements and company policy. In addition, you will build rapport with customers to promote customer satisfaction and customer retention.
In this role you'll:
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customers with a complete and accurate estimate of repair orders
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and excellent CSI
Follow the manufacturer’s warranty guidelines and procedures
Conduct business with high integrity that maintains the manufacturer Customer Satisfaction Index (CSI) and DARCARS specified goal(s)
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience highly preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background)
Benefits
Competitive pay and opportunities for bonus
Comprehensive Benefits Plan including 401k
PTO and Paid Holidays
Employee discounts on vehicle purchases, parts and service repairs
Opportunities to join our community service initiatives
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
Automotive Excellence Since 1977. Representing 42 franchises in 32 showrooms in MD, NY, CT, FL, VA DC and NJ.
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1977
Headquarters
Bethesda, Maryland
LinkedIn followers
8,642
DARCARS Automotive Group, founded in 1977 proudly represents 42 franchises in 32 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. DARCARS has consistently been recognized on the Forbes 500 list of the largest private companies in America. Today, DARCARS sells 1 out of approximately every 500 new cars sold in the United States. At DARCARS we strive to bring uncommon people together, to perform common tasks in an extraordinary manner to ensure the complete satisfaction of ourselves, our customers and our community.
Visit DARCARS at www.DARCARS.com.
Apply Today: http://www.darcars.com/careers.htm
Visit DARCARS online
https://www.facebook.com/DARCARS
https://twitter.com/DARCARS
https://instagram.com/darcars
Offices: 7550 Wisconsin Ave, Bethesda, Maryland 20814, US · 15625 Frederick Rd, Rockville, Maryland 20855, US · 5060 Auth Way, Suitland, Maryland 20746, US · 8100 Annapolis Rd, New Carrollton, Maryland 20784, US · 755 Rockville Pike, Rockville, Maryland 20852, US
AutomotiveService & Partsand Collision Centers & Body ShopsRetailAutomotive
How many Transportation jobs are open in Baltimore, MD right now?
There are currently 544 open transportation positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Baltimore, MD?
Companies currently hiring include MileOne Autogroup, AECOM, Towne, City of Baltimore, Caliber, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Baltimore, MD?
Yes — 36 of the 544 open transportation positions offer remote or hybrid work (5 remote, 31 hybrid).
How do I apply for Transportation jobs in Baltimore, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.