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Full-time
401k, Employee discounts on vehicle purchases, Employee discounts on parts, Employee discounts on service repairs, Internal career advancement opportunities, Community service initiatives
Posted 22h ago
Apply by Oct 29
~40 hrs/week
Responsibilities
The Automotive Service Cashier/Concierge serves as the primary point of contact for the service department, greeting customers and directing them to the appropriate personnel. Additionally, the role involves managing the switchboard, handling incoming calls, and performing various clerical and accounting tasks as assigned.
Requirements
Candidates must possess strong communication skills and the ability to maintain a professional demeanor in a fast-paced environment. Previous customer service experience is preferred, and the role requires a flexible schedule including evenings and weekends.
Full job description
DARCARS of Silver Spring is now hiring for an Automotive Service Cashier / Concierge
As the Automotive Service Cashier / Concierge you are the front-line representative for the service department and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The concierge intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.
Qualifications:
Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
Strong communication skills with both customers and DARCARS employees
Ability to speak multiple languages (Spanish) is a plus!
Demonstrated commitment to customer service
Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
Previous customer service experience preferred but not required
Requires the ability to sit for long periods of time
Be able to work in a fast-paced environment
Be a team player
Must be able to work a flexible schedule, evenings and weekends
Must be able to pass pre-employment screen (background)
Benefits
Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs
Internal career advancement opportunities
Opportunities to join our community service initiatives
In this role, you'll:
Greet customers and determine the nature of their visit.
Direct customers to the correct department.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into computer operated prospect tracking system.
Manage switch board.
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
Communicate messages to all appropriate parties in a timely manner.
Provide basic information to callers who have general inquiries.
Update and distribute company telephone roster when necessary.
Perform clerical duties and accounting duties as assigned by controller or GSM.
Other duties assigned by management.
Make transaction receipts for sale or service department *if applicable
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
Automotive Excellence Since 1977. Representing 42 franchises in 32 showrooms in MD, NY, CT, FL, VA DC and NJ.
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1977
Headquarters
Bethesda, Maryland
LinkedIn followers
8,676
DARCARS Automotive Group, founded in 1977 proudly represents 42 franchises in 32 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. DARCARS has consistently been recognized on the Forbes 500 list of the largest private companies in America. Today, DARCARS sells 1 out of approximately every 500 new cars sold in the United States. At DARCARS we strive to bring uncommon people together, to perform common tasks in an extraordinary manner to ensure the complete satisfaction of ourselves, our customers and our community.
Visit DARCARS at www.DARCARS.com.
Apply Today: http://www.darcars.com/careers.htm
Visit DARCARS online
https://www.facebook.com/DARCARS
https://twitter.com/DARCARS
https://instagram.com/darcars
Offices: 7550 Wisconsin Ave, Bethesda, Maryland 20814, US · 15625 Frederick Rd, Rockville, Maryland 20855, US · 5060 Auth Way, Suitland, Maryland 20746, US · 8100 Annapolis Rd, New Carrollton, Maryland 20784, US · 755 Rockville Pike, Rockville, Maryland 20852, US
AutomotiveService & Partsand Collision Centers & Body ShopsRetailAutomotive
Automotive Excellence Since 1977. Representing 42 franchises in 32 showrooms in MD, NY, CT, FL, VA DC and NJ.
Industry
Consumer Services
Company size
1,001-5,000 employees
Founded
1977
Headquarters
Bethesda, Maryland
LinkedIn followers
8,676
DARCARS Automotive Group, founded in 1977 proudly represents 42 franchises in 32 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. DARCARS has consistently been recognized on the Forbes 500 list of the largest private companies in America. Today, DARCARS sells 1 out of approximately every 500 new cars sold in the United States. At DARCARS we strive to bring uncommon people together, to perform common tasks in an extraordinary manner to ensure the complete satisfaction of ourselves, our customers and our community.
Visit DARCARS at www.DARCARS.com.
Apply Today: http://www.darcars.com/careers.htm
Visit DARCARS online
https://www.facebook.com/DARCARS
https://twitter.com/DARCARS
https://instagram.com/darcars
Offices: 7550 Wisconsin Ave, Bethesda, Maryland 20814, US · 15625 Frederick Rd, Rockville, Maryland 20855, US · 5060 Auth Way, Suitland, Maryland 20746, US · 8100 Annapolis Rd, New Carrollton, Maryland 20784, US · 755 Rockville Pike, Rockville, Maryland 20852, US
AutomotiveService & Partsand Collision Centers & Body ShopsRetailAutomotive