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Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, 401k With Employer Match, Paid Parental Leave, Adoption Assistance
Posted 23d ago
~40 hrs/week
Responsibilities
Operate service and tow trucks to provide emergency roadside assistance, including fuel delivery, battery replacement, and vehicle towing. Ensure member satisfaction by delivering high-quality customer service and navigating to breakdown locations using GPS.
Requirements
Candidates must be at least 21 years old with a high school diploma and a valid driver's license with minimal infractions. Ability to lift up to 75 pounds and pass drug, background, and DOT health screenings is required.
Full job description
Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Why choose a career with AAA The Auto Club Group (ACG)
You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”. Continue reading to see what our Roadside Assistance Technician opportunities are all about!
A day-in-the-life of a Roadside Assistance Technician
As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why, you might ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.
In this role, you will have the opportunity to:
Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
Utilize GPS and maps to locate member breakdown locations
Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
Ensure 100% member satisfaction by providing excellent customer service
Offer value to members through On-the-Go Tow or battery tests / sales
Provide support at special events such as parades, travel shows, Car Care or Public Relations events
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rates starting at $21.00 in North Carolina. Pay rate will be determined based on experience and may exceed starting rate.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$1,000 sign on bonus; split payout at 90 and 180 days of employment
To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
We are looking for candidates who:
Required Qualifications:
Have a high school diploma or equivalent and a valid driver’s license
Are 21 years of age or older
Possess a valid state driver’s license with minimal driving infractions / incidents.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
Have the ability to lift materials weighing up to seventy-five (75) pounds
Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
Preferred Qualifications:
Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
Have prior tow truck driver or roadside service experience
Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience
Work Environment
Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.
Interested in learning more? Apply Today!
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
Related keywords
Roadside AssistanceTow DriverDOT Health ScreeningMVRWheel LiftFlatbedVehicle MaintenanceEmergency ServicesCustomer ExperienceCommercial DrivingBattery SalesRoad HazardsService TruckGPSAutomotive Service
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.
For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.
AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America.
Offices: 1 Auto Club Drive, Dearborn, MI 48126, US · 9125 Henderson Rd, Tampa, Florida 33634, US
How much do Transportation jobs in North Carolina pay?
Based on 798 listings with disclosed salaries, most transportation jobs in North Carolina pay between $50k–$138k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in North Carolina right now?
There are currently 6,977 open transportation positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in North Carolina?
Companies currently hiring include Domino's, AutoZone, North Carolina Department of Environmental Quality, Advance Auto Parts, Bridgestone Retail Operations, LLC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in North Carolina?
Yes — 270 of the 6977 open transportation positions offer remote or hybrid work (68 remote, 202 hybrid).
How do I apply for Transportation jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.