Palm Beach County, Florida, United States · On-site
Mid level
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Full-time
high school, associate degree, bachelor degree
Posted 23d ago
~40 hrs/week
Responsibilities
The Route & Service Coordinator manages customer interactions, optimizes service routes, and coordinates schedules for field technicians. They are responsible for maintaining accurate customer records and ensuring efficient operational workflows to enhance customer experience.
Requirements
A high school diploma is required, while an Associate's or Bachelor's degree in Business or Operations is preferred. Candidates should be proficient in IFS or Salesforce and possess strong organizational and communication skills.
Full job description
Description: The Service/Route Coordinator is a key member of the operations team, responsible for managing customer interactions, coordinating service schedules, optimizing routes, and supporting field operations. This role ensures efficiency and accuracy in scheduling, account management, and operational processes, contributing to an excellent customer experience.
Specific Job Function:
Customer Interaction & Support • Handle inbound and outbound customer calls with professionalism and empathy. • Greet and assist walk-in customers. • Resolve customer inquiries, concerns, and complaints efficiently. • Schedule service appointments/deliveries and follow-up communications. • Conduct outbound calls to generate revenue and promote services.
Service/Route Coordination & Scheduling • Create and manage service tickets, preventive maintenance actions, and work orders. • Review service schedules and assign tasks to field service technicians. • Optimize routes for field service teams to ensure minimal travel time and maximum efficiency. • Adjust schedules as needed based on availability, emergencies, or cancellations. • Track service completion and follow up on open work orders. Process and review work orders to ensure accuracy and compliance. • Collaborate with field teams to resolve scheduling conflicts and operational issues. Assist field teams with support requests and maintain effective communication.
Account & Equipment Management • Set up and maintain accurate customer records in the system. • Process customer cancellations and ensure proper documentation. Facilitate the collection of equipment after cancellations and update account statuses. • Coordinate the collection or replacement of rental equipment.
Operational & Administrative Support • Monitor call volumes and identify support needs. • Assist with special projects and reporting as required. • Continuous Improvement & Training • Propose process improvements to enhance efficiency and customer satisfaction. • Contribute to team discussions to optimize operational workflows and identify improvement opportunities. • Participate in ongoing training and development initiatives. • Support special projects and initiatives as assigned by management.
Qualifications: • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred). • Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills. • Excellent verbal and written communication for effective customer and team interactions. • Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment. • Proven problem-solving abilities to address scheduling and operational challenges. • Attention to detail and accuracy in managing records, invoices, and schedules. • Previous experience in customer service, route coordination, or operations (preferred).
Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Attention to Detail Integrity Organizational/Planning Communication Analytical Judgment/Decision Making
Consolidated Water Group, LLC. is a company based out of Ocala, Florida. A Business Unit of Culligan International with 30 dealerships located throughout Florida, Georgia, Alabama and South Carolina.
Specializing in Water Softeners, Water Filters, Drinking Water, Commercial Filtration, Reverse Osmosis, Bottled Water Delivery, Bottle-Free (R) Water Coolers and Water Technology.
Offices: 44 SE 1st Ave, 311, Ocala, Florida 34471, US · 4681 Franchise St, North Charleston, South Carolina 29418, US · 2232 Dunn Ave, Daytona Beach, Florida 32114, US · 424 S Babcock St, Melbourne, Florida 32901, US · 604 College St, Jacksonville, Florida 32204, US
Based on 976 listings with disclosed salaries, most transportation jobs in Florida pay between $55k–$148k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in Florida right now?
There are currently 11,798 open transportation positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Florida?
Companies currently hiring include Domino's, Bridgestone Retail Operations, LLC, AutoNation, AutoZone, WM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in Florida?
Yes — 488 of the 11798 open transportation positions offer remote or hybrid work (120 remote, 368 hybrid).
How do I apply for Transportation jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.