Job Description: Job Summary: The Service Writer is responsible for driving service revenue, customer satisfaction, technician productivity, and efficient shop operations. This position serves as the primary liaison betw…
Skills: Customer Service, Service Writing, Repair Order Management, Parts Procurement, Scheduling
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$68k–$76k/yr
Full-time
high school, associate degree
Medical Insurance, Prescription Insurance, Health Savings Account, Dental Insurance, Vision Insurance, Flexible Spending Accounts
Posted 10d ago
~40 hrs/week
Responsibilities
The Service Writer manages the complete repair order process, acting as the primary liaison between customers, technicians, and vendors. They are responsible for driving service revenue, optimizing technician productivity, and ensuring efficient shop workflow and invoicing.
Requirements
Requires a high school diploma or GED, with a preference for an associate degree or technical education and 3+ years of industry experience. Candidates should possess strong communication skills, computer proficiency, and a CDL or the ability to obtain one.
Full job description
Job Description:
Job Summary:
The Service Writer is responsible for driving service revenue, customer satisfaction, technician productivity, and efficient shop operations. This position serves as the primary liaison between customers, technicians, parts personnel, vendors, and management.
The Service Writer is accountable for the complete repair order process, including customer intake, estimate creation, quote follow-up, work order management, parts coordination, scheduling, invoicing, and work-in-process (WIP) management. This role works closely with technicians to ensure productive labor utilization, efficient shop workflow, timely repair completion, and achievement of branch service objectives.
This position is located in our Sacramento, CA location.
Salary Range: $68,000 - $76,000 (based on experience).
Essential Duties and Responsibilities:
Customer Service & Business Development
Serve as the primary point of contact for service customers.
Receive and document repair requests, complaints, and maintenance needs.
Create detailed repair estimates and service quotes.
Communicate repair recommendations, timelines, and pricing information to customers.
Follow up on pending estimates and drive quote-to-order conversion.
Develop and maintain strong customer relationships to generate repeat business.
Identify additional repair opportunities through inspections and technician recommendations.
Coordinate customer approvals and purchase orders before work begins.
Support customer account inquiries and billing questions.
Repair Order & Workflow Management
Open, review, maintain, and close service work orders.
Ensure accurate documentation of technician findings, labor operations, and repair notes.
Schedule repairs based on technician skill levels, shop capacity, and customer requirements.
Assign and route work efficiently to maximize shop throughput.
Monitor repair status and communicate progress to customers.
Coordinate customer delivery commitments and completion schedules.
Ensure work orders are complete, accurate, and invoiced promptly upon completion.
Shop Productivity & Technician Support
Coordinate daily shop workload to maximize technician utilization.
Monitor technician productivity and efficiency performance.
Reduce technician downtime by ensuring work, parts, and approvals are available.
Identify workflow bottlenecks and communicate corrective actions.
Support achievement of labor sales, gross profit, and operational performance goals.
Conduct daily review of shop schedules and work capacity.
Parts Planning & Procurement
Coordinate parts requirements for all service work orders.
Work closely with the Parts Department to ensure timely parts availability.
Procure parts internally or through approved outside vendors when required.
Monitor parts orders, backorders, and delivery schedules.
Plan parts requirements in advance to support shop efficiency and customer commitments.
Ensure all parts are properly allocated to work orders.
Coordinate returns, warranty claims, and vendor credits as applicable.
Purchasing & Vendor Management
Establish and maintain productive relationships with vendors and suppliers.
Obtain pricing, availability, and delivery commitments from suppliers.
Support purchasing activities for service, shop supplies, consumables, and subcontracted services.
Coordinate outside vendor repairs and subcontracted work.
Review vendor invoices for accuracy and approval.
Support cost control initiatives and purchasing compliance.
Inventory Management
Monitor inventory levels for shop supplies, consumables, and commonly used service items.
Assist with inventory cycle counts and inventory accuracy initiatives.
Coordinate replenishment of service-related inventory.
Maintain proper inventory controls and documentation.
Support inventory reduction and obsolescence management efforts.
Administrative Controls & Financial Management
Perform daily work-in-process (WIP) review and management.
Monitor open work orders and aging repair orders.
Ensure completed work orders are invoiced daily.
Support accounts payable documentation and vendor invoice processing.
Assist customers with billing inquiries and account resolution.
Maintain accurate service records and documentation.
Participate in weekly financial close activities.
Participate in month-end closing processes and reporting requirements.
Ensure labor, parts, and subcontract charges are captured accurately.
Support warranty administration and documentation requirements.
Transportation & Logistics
Perform CDL-compliant transportation as required.
Coordinate customer unit pickup and delivery activities.
Support logistics planning for service-related transportation needs.
Coordinate movement of equipment between facilities, vendors, and customer locations.
Ensure transportation documentation and compliance requirements are met.
Safety & Compliance
Promote a safe work environment for employees, customers, and vendors.
Comply with all company safety policies and procedures.
Participate in safety meetings and training programs.
Report unsafe conditions, incidents, and near misses immediately.
Ensure repair orders and service activities comply with company, OSHA, DOT, and environmental requirements.
Maintain a clean, organized, and professional work environment.
Key Performance Indicators (KPIs)
Service Sales Revenue
Service Gross Profit
Quote-to-Order Conversion Rate
Technician Productivity
Technician Efficiency
Work Order Cycle Time
WIP Aging
Open Estimate Aging
Daily Invoice Completion Rate
Customer Satisfaction
Comeback Rate
Safety Performance
Parts Availability Rate
Labor Recovery Rate
Qualifications
High School Diploma or GED required.
Associate degree or technical education preferred.
3+ years of service administration, service writing, dealership, fleet maintenance, truck repair, heavy equipment, or related industry experience preferred.
Strong customer service and communication skills.
Proficient computer skills and experience with service management software.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong organizational and problem-solving skills.
Knowledge of repair order processes, parts management, and shop operations preferred.
CDL preferred or ability to obtain when required.
Must be fluent in English (speaking, reading, and writing) with excellent communication and customer service skills.
Bilingual English/Spanish is strongly preferred.
Physical Requirements
Frequent standing, walking, sitting, and computer use.
Ability to occasionally lift up to 50 pounds.
Ability to work in both office and shop environments.
Exposure to noise, dust, varying temperatures, and heavy equipment operations
Company Benefits:
• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up
Medical Plans
• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA’s)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance
▪ Short-Term Disability (STD) and Base Long-Term Disability (LTD)
Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.
While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.
All-In-One Solution for Waste Equipment, Trucks, Parts, & Service
Industry
Manufacturing
Company size
1,001-5,000 employees
Founded
1989
Headquarters
Charlotte, North Carolina
LinkedIn followers
10,330
Total funding
$45M
Welcome to Wastequip on LinkedIn! We are North America’s leading steel manufacturer of waste handling equipment, committed to pioneering a more sustainable future for all.
Driven by our belief in sustainability, we simplify the waste management process by partnering with the nation’s premier brands. Together, we offer businesses a unified solution for purchasing, managing, and servicing waste-related needs—all conveniently under one roof. Providing businesses across the U.S. with readily available inventory, ensuring prompt delivery and support wherever and whenever needed
Wastequip’s comprehensive product line ranges from; trash cans, loading dumpsters, roll off containers, compactors, balers, garbage trucks, roll off trucks, OEM parts, fleet service, and much more!
The Wastequip umbrella family include; Wastequip®, Toter®, ConFab®, Amrep®, Galbreath™, Pioneer™, Mountain Tarp®, Wastequip WRX®, Wastebuilt®, ContainerPros®, wasteware®, and Accurate™
So join us in our mission as we lead the charge towards cleaner, greener solutions for waste management.
Offices: 6525 Carnegie Blvd, 300, Charlotte, North Carolina 28211, US
How much do Transportation jobs in California pay?
Based on 4245 listings with disclosed salaries, most transportation jobs in California pay between $73k–$200k per year. Individual offers vary with seniority, company size, and specialization.
How many Transportation jobs are open in California right now?
There are currently 16,702 open transportation positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in California?
Companies currently hiring include Domino's, AutoZone, Allied Universal, O'Reilly Auto Parts, Rivian, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Transportation jobs in California?
Yes — 1186 of the 16702 open transportation positions offer remote or hybrid work (165 remote, 1021 hybrid).
How do I apply for Transportation jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.