Washington, District of Columbia, United States · On-site
$130k–$165k/yr
Description Redmatter Solutions is seeking a seasoned Digital & Customer Experience Lead to drive human-centered digital transformation across complex enterprise environments. This role plays a critical part in shaping c…
Skills: Human-Centered Design, Customer Experience, Service Design, Journey Mapping, User Research
Washington, District of Columbia, United States · Hybrid
Description OCH Technologies is seeking a Penetration Testing Lead responsible for planning, executing, and documenting all penetration testing activities performed under this contract, including network, system, applica…
Skills: Penetration Testing, Red Teaming, Blue Teaming, Network Exploitation, Vulnerability Assessment
Costa Mesa, California, United States · On-site
$166k–$220k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Kubernetes, AWS, Azure, Terraform, Python
Costa Mesa, California, United States · On-site
$166k–$220k/yr
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century…
Skills: Kubernetes, AWS, Azure, Terraform, Python
Washington, District of Columbia, United States · On-site
$79k–$160k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega, Business Process Reengineering, Workflow Analysis, Process Optimization, Requirements Gathering
Washington, District of Columbia, United States · On-site
$79k–$160k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega PRPC, Case Management, System Architecture, API Integration, Software Engineering
Washington, District of Columbia, United States · On-site
$91k–$185k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega, Business Architecture, Business Process Reengineering, Workflow Optimization, BPM
Washington, District of Columbia, United States · On-site
$64k–$124k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: Pega Application Development, Case Types, Workflow Automation, Software Engineering Principles, Pega PRPC
Washington, District of Columbia, United States · Hybrid
$70/hr–$75/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: Data Architecture, Platform Engineering, Databricks, Delta Lake, MLflow
Washington, District of Columbia, United States · Hybrid
$55/hr–$60/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: CVAT, Data Engineering, Python, Annotation Operations, Schema Mapping
Washington, District of Columbia, United States · Hybrid
$75/hr–$80/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: Python, REST API, Databricks, JSON Schema, Async Job Management
Washington, District of Columbia, United States · Hybrid
$75/hr–$80/hr
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence…
Skills: Python, AI/ML Engineering, SAM 2, Frontier Model API Integration, Computer Vision
Washington, District of Columbia, United States · On-site
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work ever…
Skills: BIM Element Authoring, Model Management, 3D Design Software, Document Management Infrastructure, 3D Coordination Tools
Washington, District of Columbia, United States · On-site
$100k–$203k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: OpenText VIM, SAP FI, SAP MM, SAP S/4HANA, Workflow Customization
Washington, District of Columbia, United States · Hybrid
Responsibilities For over 25 years, Noblis has provided specialized engineering, acquisition, and program management services to the Federal Aviation Administration (FAA), playing a key role in the acquisition and implem…
Skills: Software Design, Software Development, Systems Analysis, Requirements Development, Python
Washington, District of Columbia, United States · Remote OK
FPF seeks legal, policy, and technical interns to support the US Policy team and its policy staff. The US Policy team engages in a wide variety of issue areas related to the intersection of privacy, emerging technology, …
Skills: Privacy Research, Data Protection, Policy Analysis, Legal Research, Technical Research
Washington, District of Columbia, United States · On-site
$100k–$203k/yr
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Skills: SAP CAR, SAP S/4HANA, POSDTA, Data Integration, Functional Specifications
Toronto, Ontario, Canada · On-site
$160k–$185k/yr
About RUM Group Inc. RUM Group Inc. is an AI infrastructure and video company. Its Quake AI business delivers AI compute as a service, operating AI data centers including GPU and CPU compute, storage, and networking at s…
Skills: Kubernetes, OpenStack, Terraform, Ansible, Python
Toronto, Ontario, Canada · On-site
$160k–$185k/yr
About RUM Group Inc. RUM Group Inc. is an AI infrastructure and video company. Its Quake AI business delivers AI compute as a service, operating AI data centers including GPU and CPU compute, storage, and networking at s…
Skills: Kubernetes, OpenStack, Terraform, Ansible, Python
Washington, District of Columbia, United States · On-site
About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to se…
Skills: Credit Risk Analytics, Loss Mitigation, Loss Forecasting, SQL, Python
Washington, District of Columbia, United States • On-site
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Lead human-centered design and customer experience strategies to drive digital transformation across complex enterprise environments. Oversee user research, UX/UI design, and accessibility compliance to improve service delivery and user satisfaction.
Requires over 10 years of experience designing enterprise-level digital services with a strong background in HCD and digital transformation. Expertise in user research, Section 508 compliance, and partnering with executive leadership is essential.
Description
Redmatter Solutions is seeking a seasoned Digital & Customer Experience Lead to drive human-centered digital transformation across complex enterprise environments. This role plays a critical part in shaping customer experiences, improving service delivery, and ensuring digital products meet the needs of diverse users, internal stakeholders, and public-facing audiences.
The ideal candidate excels at uncovering user needs, guiding service design efforts, modernizing customer journeys, enabling organizational adoption, and improving satisfaction through thoughtful, inclusive, and accessible digital experiences.
Lead human-centered design (HCD) activities across digital platforms, services, and modernization initiatives.
Direct customer experience (CX) strategies that improve usability, satisfaction, adoption, and long-term engagement.
Conduct customer research, including interviews, user studies, ethnography, surveys, and workflow analysis to understand needs, behaviors, and pain points.
Develop journey maps, service blueprints, personas, and experience frameworks to guide product and service decisions.
Oversee UX/UI design efforts to create intuitive, accessible, and user-focused interfaces.
Lead and coordinate usability testing to validate design decisions and ensure digital solutions support user workflows effectively.
Ensure all digital products comply with Section 508 accessibility standards and support inclusive design practices.
Promote change management and organizational adoption strategies that support new digital services, tools, and workflows.
Provide executive-ready insights and recommendations to improve service delivery, customer satisfaction, and experience outcomes.
Partner with product, engineering, operations, and leadership teams to embed customer-centered principles into modernization priorities.
Champion a culture of continuous improvement, iterative design, and customer listening within teams and across the organization.
Align digital experience strategies with enterprise transformation goals, improving how users interact with systems, services, and information.
Requirements
Job Requirements:
Required Expertise:
Human-Centered Design (HCD)
Customer Experience (CX)
Service Design
Journey Mapping & Service Blueprinting
User Research (qualitative & quantitative)
Accessibility & Inclusive Design
Section 508 Compliance
UX Design
UI Design
Usability Testing
Change Management
Organizational Adoption & User Enablement
Creation of personas, workflows, process maps, and customer journey assets.
Translating research insights into actionable design recommendations.
Human-Centered Design Certification
Section 508 Trusted Tester Certification
Professional UX Certification (NN/g, HFI, or equivalent)
Technology solutions designed for you
RedMatter Solutions is a dynamic Management and Technology consulting firm providing robust services to clients across Federal and Commercial markets. The experts that comprise RedMatter Solutions have provided a full range of complex and innovative Identity and Access Management solutions. Our methodology and philosophy has always been to focus on providing our clients the most innovative solutions by driving performance and achieving the utmost level of quality.
Offices: 1550 Wilson Blvd, 610, Arlington, Virginia 22209, US
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