Tokyo, Japan · On-site
Meet DeepL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global m…
Skills: Customer Success Management, Relationship Management, Onboarding, Product Adoption, Retention
Tokyo, Japan · On-site
Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organ…
Skills: Project Management, IT Governance, Business Continuity Planning, Stakeholder Management, Risk Management
Tokyo, Japan · On-site
Job Description: Business Overview Rakuten Group is a global leader in internet services, empowering individuals and businesses around the world. With a diverse portfolio that includes e-commerce, fintech, digital conten…
Skills: SQL, Apache Spark, Apache Kafka, Apache Flink, Hadoop
Tokyo, Japan · On-site
Job Description: Department Overview The EC Expansion Development Department is guided by a mindset of building a lean and efficient organization, and delivers products and systems that continuously strengthen and expand…
Skills: Quality Engineering, Test Automation, CI/CD Pipelines, AI-Driven QA, Stakeholder Management
Tokyo, Japan · On-site
Job Description: Business Overview To strengthen product categories and improve delivery quality, Rakuten Group is expanding its B-to-C businesses, which differ from the traditional marketplace model (Rakuten Ichiba). Th…
Skills: System Test Management, Automation Testing, Line Management, ISTQB, Quality Control
Tokyo, Japan · On-site
Job Description: Business Overview Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as fina…
Skills: Python, Power Automate, AI Implementation, RPA, Personal Data Protection
Tokyo, Japan · On-site
. MAIN FOCUS AND MISSION: The BI & Data lead plays a crucial role in the affiliate transformation, aligning the business towards becoming a high-performing, data-driven organization. This role is responsible on developin…
Skills: Power BI, Data Analytics, Business Intelligence, Data Governance, Google Cloud Platform
Tokyo, Japan · On-site
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was fo…
Skills: Telecommunications Expertise, Business Acumen, Problem Solving, English Fluency, Japanese Fluency
Tokyo, Japan · On-site
Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and st…
Skills: People Management, Backend Platform Engineering, Stakeholder Management, Strategic Planning, Production Issue Management
Tokyo, Japan · Hybrid
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've …
Skills: BESS Design, Electrical Engineering, RFP Analysis, AutoCAD, Value Engineering
Tokyo, Japan · Hybrid
::::求人に関するお問い合わせ:::: 人事部採用担当宛([email protected])にご遠慮なくお問い合わせください。 ご応募前にもう少しポジションについてお知りになりたい方にはカジュアル面談の機会を設定させて頂きます。 マネージング・パートナー採用募集 ガートナーは、世界を形作るリーダーの皆様に、不可欠なインサイト、アドバイス、ツールを提供し、ミッションクリティカルな課題の達成を支援…
Skills: Executive Relationship Management, Technology Strategy, Client Delivery, Sales and Business Development, Digital Transformation
Tokyo, Japan · On-site
Job Description: Business Overview The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organ…
Skills: Project Management, ITGC, J-SOX, IT Audit, Stakeholder Management
Tokyo, Japan · Hybrid
Job Title: Technical Pre-Sales Architect – Managed Cloud Services Nice to meet you We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligen…
Skills: Technical Architecture, Pre-Sales, Solution Engineering, Cloud Architecture, Stakeholder Management
Tokyo, Japan · Hybrid
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we h…
Skills: Project Management, Budget Management, Scheduling, Client Liaison, Cross-functional Team Leadership
Tokyo, Japan · Hybrid
::::求人に関するお問い合わせ:::: 人事部採用担当宛([email protected])にご遠慮なくお問い合わせください。 ご応募前にもう少しポジションについてお知りになりたい方にはカジュアル面談の機会を設定させて頂きます。 ディレクター及びアソシエイトパートナー採用募集 ガートナーは、世界を形作るリーダーの皆様に、不可欠なインサイト、アドバイス、ツールを提供し、ミッションクリティカルな課…
Skills: Client Delivery, Sales Activity, Technology Strategy, Executive Relationship Management, Problem Solving
Tokyo, Japan · On-site
Job Description: Business Overview The Rakuten Group offers over 70 diverse services globally, spanning E-commerce, travel, and digital content, as well as FinTech services such as credit cards, banking, securities, elec…
Skills: AI Strategy, VOC Analysis, Business Process Reengineering, Generative AI, Data Analysis
Tokyo, Japan · Hybrid
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passion…
Skills: F5 BIG-IP, NGINX, F5 Distributed Cloud, Kubernetes, Cloud Computing
Tokyo, Japan · Hybrid
Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to h…
Skills: Adobe Marketo, Salesforce CRM, Marketing Automation, Customer Journey Design, Lead Routing
Tokyo, Japan · On-site
Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience managing brand and performance media campaigns at the agency and client side. Ability to communicate in English and Japa…
Skills: Brand Media Management, Performance Media Management, English Fluency, Japanese Fluency, Integrated Advertising
Tokyo, Japan · On-site
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the righ…
Skills: Campaign Management, Data Analysis, Programmatic Advertising, Client Management, Troubleshooting
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Manage a book of business to drive product adoption, retention, and growth through strategic partnerships and tailored onboarding. Collaborate with cross-functional teams to identify upsell opportunities and advocate for customer needs to improve the product.
Requires over 4 years of customer success experience, preferably in SaaS, with a proven track record of managing complex senior-level client relationships. Fluency in English and Japanese is required, with Korean being a plus.
DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.
Founded in 2017 by CEO Jaroslaw “Jarek” Kutylowski, DeepL now has around 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.
Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.
What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.
When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.
What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog.
We're looking for a diligent and dedicated customer success manager to care, advocate for and grow important customer relationships at one of Europe's fastest growing technology companies backed by top investors who helped scale Uber, Twitter, Instagram, and Zendesk. Specifically, we're looking for someone who can build and deepen our connections with senior stakeholders, conduct technical and commercial conversations with various teams, own onboarding and drive product adoption within a subset of our customer base. In a nutshell, create loyal fans!
Build long-term relationships with your book of business, to deeply understand their ecosystem, strategy and goals
Position yourself as a strategic partner with your customers through regular exchange
Lead the land-adopt-expand-renewal motion of your book of business in a strong cross-group collaboration
Enable your new customers to scale quickly by leading a tailored onboarding journey
Drive adoption and active usage across their commitment by delivering use case adoption depth and business critical enterprise integration
Own innovative use case discussions to drive cross- and upsell
Drive, measure and deliver against customer defined business objectives and KPIs for success
Safeguard high customer satisfaction and experience by encouraging spotless product adoption within the customer organisation
Team up with the account executives, by early identifying growth potential to create a solid pipeline of up- and cross-sell opportunities
Be the customers advocate, by involving other DeepL areas, such as support, finance, legal or backend, on a case-by-case basis
Quickly gain a strong understanding of DeepL's products and customer needs in order to troubleshoot and rapidly resolve various inquiries
Meet and exceed quarterly activity and retention goals
Track all customer details including use cases, purchase timeframes, and next steps
Work closely with DeepL leadership across multiple functions (e.g. product, sales, and operations) to improve our product and service
Lead and contribute to shaping our customer success management strategy
Experience managing complex client relationships at senior levels
4+ years of customer success experience, ideally with a focus on retention
Software/SaaS experience is preferred
Exceptional organisational, presentation, and communication skills (both verbal and written)
Ability to thrive in a start-up environment - you move quickly, think strategically and are superb at tactical execution
Fluency in English and Japanese (Korean is a plus)
Team player – supportive of colleagues
#LI-PL1
You are welcome at DeepL for who you are - we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.
DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 200,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals around the world to make sense of the world and express their ideas. Join us in exploring the possibilities of Language AI!
Offices: Maarweg 165, Cologne, North Rhine-Westphalia 50825, DE
There are currently 381 open technology positions in Tokyo, Japan listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Rakuten, Kyndryl, Salesforce, Google, Datadog, among others. Browse the listings above to see every active employer.
Yes — 201 of the 381 open technology positions offer remote or hybrid work (22 remote, 179 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
