Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provi…
Skills: Incident Management, Real-time Monitoring, Data Analysis, Excel, Service Level Management
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provi…
Software Engineer or Senior Software Engineer, Backend (Delivery & ML Platform )
Shibuya, Japan · Hybrid
SeniorVisa sponsorship$410M raised
About SmartNews SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationshi…
Skills: Java, Kotlin, System design, Distributed systems, Machine learning
Netwise
Digital Strategist
Shibuya, Japan · On-site
Senior
As a Digital Strategist at Netwise, you'll serve as the strategic and technical lead for client accounts — designing marketing solutions that draw on martech tools, web and mobile platforms, and marketing best practices …
Skills: Digital marketing, Martech, Campaign strategy, AdWords, Meta Ads
Skills: Business development, Lead generation, Sales strategy, Digital marketing, Proposal writing
SmartNews
AI-First Product Designer 【AIファースト プロダクトデザイナー】
Shibuya, Japan · Hybrid
SeniorVisa sponsorship$410M raised
Note: Japanese text is followed by English in each section below. ※注: 本文書は全項目「日本語 ➔ 英語」の順で記載されています。 スマートニュース株式会社について スマートニュース株式会社は2012年6月15日の設立以来、「世界中の良質な情報を必要な人に送り届ける」をミッションに掲げ、日本と米国でニュースアプリ「SmartNews(スマートニュース)」を開発、国内のニ…
Skills: Product design, AI prototyping, Figma, Claude Code, Cursor
Job Profile Description The Head of Japan Data Office is responsible for leading the organization’s data strategy, governance, and data management capabilities to enable trusted, high-quality, and business-driven use of …
Skills: Data Strategy, Data Governance, Data Management, Data Engineering, Azure Data Platform
What you will do ビルオートメーションシステムのメンテナンスおよび提案業務 保守工程計画の作成と工程管理 保守契約管理、保守物件の保守作業 原価管理 安全管理 協力会社管理 システムトラブル対応 クレームスポット対応 継続保守契約の提案 設備改修・省エネ等の提案 How you will do it 複数の保守物件を担当 顧客への技術提案 What we look for Required 中央監視装置・自動制御システム…
What you will do ビルオートメーションシステムのメンテナンスおよび提案業務 保守工程計画の作成と工程管理 保守契約管理、保守物件の保守作業 原価管理 安全管理 協力会社管理 システムトラブル対応 クレームスポット対応 継続保守契約の提案 設備改修・省エネ等の提案 How you will do it 複数の保守物件を担当 顧客への技術提案 What we look for Required 中央監視装置・自動制御システム…
Skills: Building automation systems, Maintenance planning, Cost management, Safety management, System troubleshooting
What you will do ビルオートメーションシステムのメンテナンスおよび提案業務 保守工程計画の作成と工程管理 保守契約管理、保守物件の保守作業 原価管理 安全管理 協力会社管理 システムトラブル対応 クレームスポット対応 継続保守契約の提案 設備改修・省エネ等の提案 How you will do it 複数の保守物件を担当 顧客への技術提案 What we look for Required 中央監視装置・自動制御システム…
What you will do ビルオートメーションシステムのメンテナンスおよび提案業務 保守工程計画の作成と工程管理 保守契約管理、保守物件の保守作業 原価管理 安全管理 協力会社管理 システムトラブル対応 クレームスポット対応 継続保守契約の提案 設備改修・省エネ等の提案 How you will do it 複数の保守物件を担当 顧客への技術提案 What we look for Required 中央監視装置・自動制御システム…
Realtime Analyst, NCC, Network Control Center, Network Control Center
Shibuya, Japan · On-site
Mid level$67M raised
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provi…
Skills: Incident Management, Real-time Monitoring, Data Analysis, Excel, Pivot Tables
Primary Duties & Responsibilities Responsible for Field Service EngineerLead and manage with key customer in semiconductor business and overseas factory Education & Experience Graduate in engineering, electrical, physics…
Skills: Field Service Engineering, Semiconductor Equipment, Inspection Equipment, Japanese Language, English Communication
SmartNews
Strategic Alliances, Business Development Associate / 事業開発
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Realtime Analyst is responsible for detecting and managing high-severity incidents within the Network Control Center to minimize customer impact. They monitor service level performance in real-time and execute mitigation actions to ensure operational stability.
Requirements
Candidates must have at least 2 years of experience in a quality or customer-facing role and possess intermediate Excel skills. The role requires the ability to work in a fast-paced environment and maintain flexibility for shifts including nights, weekends, and holidays.
Full job description
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.
We are seeking a Realtime Analyst to join the Network Control Center (NCC) — Amazon's centralized incident management function for Customer Service. The NCC detects, manages, and resolves high-severity incidents impacting customers, associates, drivers, and brands in real time, coordinating response across dozens of cross-functional teams to minimize customer impact and restore service. When systems fail at scale, contact volumes surge beyond forecast, or service disruptions threaten millions of customer interactions, the NCC assumes command.
Key job responsibilities You will take responsibility of: ・Incident Detection & Response: Identify and validate emerging incidents across multiple data streams, coordinate with Incident Managers to trigger the Incident Management process, and gather frontline intelligence to enable stakeholders to make rapid, informed decisions. ・Real-Time SL Monitoring & Mitigation: Monitor Service Level performance across planning groups and channels at interval level, proactively identify SL risks through intraday trend analysis, and execute mitigation actions — including contingency staffing, skill flexing, and cross-site load balancing — to restore service before customer impact materializes.
Basic Qualifications:
- 2+ years of quality or customer-facing role experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Ability to work in a fast-paced, time-sensitive environment - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Preferred Qualifications:
- Speak, write, and read fluently in English - Experience in program or project management - Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How many Technology jobs are open in Shibuya, Japan right now?
There are currently 73 open technology positions in Shibuya, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Shibuya, Japan?
Companies currently hiring include SmartNews, HENNGE, Manulife, Johnson Controls, Amazon, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Shibuya, Japan?
Yes — 56 of the 73 open technology positions offer remote or hybrid work (17 remote, 39 hybrid).
How do I apply for Technology jobs in Shibuya, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.