Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provi…
Skills: Incident Management, Real-time Monitoring, Data Analysis, Excel, Service Level Management
SmartNews
Software Engineer or Senior Software Engineer, Backend (Delivery & ML Platform )
Shibuya, Japan · Hybrid
SeniorVisa sponsorship$410M raised
About SmartNews SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationshi…
Skills: Java, Kotlin, System design, Distributed systems, Machine learning
Job Profile Description The Head of Japan Data Office is responsible for leading the organization’s data strategy, governance, and data management capabilities to enable trusted, high-quality, and business-driven use of …
Skills: Data Strategy, Data Governance, Data Management, Data Engineering, Azure Data Platform
Channel Digital Marketing Specialist (Japan and Australia)
Shibuya, Japan · On-site
Mid level$1.1B raised
Job Description As a Channel Digital Marketing Specialist, you will play a key role in driving profitable digital growth within the Japan & Australia market. You will be at the forefront of developing and executing optim…
Skills: Digital marketing, PPC, Social media marketing, Performance marketing, Data analysis
Realtime Analyst, NCC, Network Control Center, Network Control Center
Shibuya, Japan · On-site
Mid level$67M raised
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provi…
Skills: Incident Management, Real-time Monitoring, Data Analysis, Excel, Pivot Tables
Channel Digital Marketing Specialist (Japan and Australia)
Shibuya, Japan · On-site
Mid level$1.1B raised
Job Description As a Channel Digital Marketing Specialist, you will play a key role in driving profitable digital growth within the Japan & Australia market. You will be at the forefront of developing and executing optim…
Skills: Digital marketing, PPC, Social media marketing, Performance marketing, Data analysis
Channel Digital Marketing Specialist (Japan and Australia)
Shibuya, Japan · On-site
Mid level$1.1B raised
Job Description As a Channel Digital Marketing Specialist, you will play a key role in driving profitable digital growth within the Japan & Australia market. You will be at the forefront of developing and executing optim…
Skills: Digital marketing, PPC, Social media marketing, Performance marketing, Google Analytics
Channel Digital Marketing Specialist (Japan and Australia)
Shibuya, Japan · On-site
Mid level$1.1B raised
Job Description As a Channel Digital Marketing Specialist, you will play a key role in driving profitable digital growth within the Japan & Australia market. You will be at the forefront of developing and executing optim…
Skills: Digital Marketing Strategy, PPC, Social Media Marketing, Performance Analysis, Google Analytics
Channel Digital Marketing Specialist (Japan and Australia)
Shibuya, Japan · On-site
Mid level$1.1B raised
Job Description As a Channel Digital Marketing Specialist, you will play a key role in driving profitable digital growth within the Japan & Australia market. You will be at the forefront of developing and executing optim…
Skills: Digital Marketing, PPC, Social Media Marketing, Google Analytics, Google Ads
Job Description As Digital Experience Specialist, you will report to the E-Commerce Manager, you are responsible for analyzing and understanding customer behavior to maximise net sales for a given concept while overseein…
Skills: E-commerce Management, Digital Visual Merchandising, Customer Behavior Analysis, CRM Planning, Data Analysis
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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
The Realtime Analyst is responsible for detecting and managing high-severity incidents within the Network Control Center to minimize customer impact. They monitor service level performance in real-time and execute mitigation actions to ensure operational stability.
Requirements
Candidates must have at least 2 years of experience in a quality or customer-facing role and possess intermediate Excel skills. The role requires the ability to work in a fast-paced environment and maintain flexibility for shifts including nights, weekends, and holidays.
Full job description
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.
We are seeking a Realtime Analyst to join the Network Control Center (NCC) — Amazon's centralized incident management function for Customer Service. The NCC detects, manages, and resolves high-severity incidents impacting customers, associates, drivers, and brands in real time, coordinating response across dozens of cross-functional teams to minimize customer impact and restore service. When systems fail at scale, contact volumes surge beyond forecast, or service disruptions threaten millions of customer interactions, the NCC assumes command.
Key job responsibilities You will take responsibility of: ・Incident Detection & Response: Identify and validate emerging incidents across multiple data streams, coordinate with Incident Managers to trigger the Incident Management process, and gather frontline intelligence to enable stakeholders to make rapid, informed decisions. ・Real-Time SL Monitoring & Mitigation: Monitor Service Level performance across planning groups and channels at interval level, proactively identify SL risks through intraday trend analysis, and execute mitigation actions — including contingency staffing, skill flexing, and cross-site load balancing — to restore service before customer impact materializes.
Basic Qualifications:
- 2+ years of quality or customer-facing role experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Ability to work in a fast-paced, time-sensitive environment - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment
Preferred Qualifications:
- Speak, write, and read fluently in English - Experience in program or project management - Experience working in an analytical environment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How many Data & Analytics jobs are open in Shibuya, Japan right now?
There are currently 47 open data & analytics positions in Shibuya, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Shibuya, Japan?
Companies currently hiring include Manulife, SmartNews, Amazon, H&M Group, HENNGE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Shibuya, Japan?
Yes — 34 of the 47 open data & analytics positions offer remote or hybrid work (14 remote, 20 hybrid).
How do I apply for Data & Analytics jobs in Shibuya, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.