Sydney, New South Wales, Australia · Hybrid
Job Description Join our collaborative Qantas Technology team to innovate and drive change in the Conversational AI spaceFlexible ways of working – hybrid model with 3 days onsiteFull-time permanent position based at our…
Skills: Technical Product Ownership, Conversational AI, Chatbot Platform Management, Generative AI, Large Language Models
Sydney, New South Wales, Australia · On-site
As a Software Engineer III at JPMorganChase within the Payments Technology team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and s…
Skills: System Design, Application Development, AI-Assisted Development, CI/CD, Agile Methodologies
Sydney, New South Wales, Australia · Hybrid
Company Description Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressiv…
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Skills: Enterprise Architecture, Presales Solutioning, Automation, CI/CD, Stakeholder Facilitation
Sydney, New South Wales, Australia · Hybrid
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Skills: Test Management, Quality Engineering, Stakeholder Management, Vendor Management, Test Automation
Sydney, New South Wales, Australia · Hybrid
Who are we? Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation, and payments infrastructure to power the future of B2B finance. Every year, businesses lose billions to fra…
Skills: Platform Engineering, Cloud Infrastructure, GCP, CI/CD, Observability
Sydney, New South Wales, Australia · Hybrid
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Skills: Databricks, PySpark, SQL, Microsoft Azure, AI-powered Solutions
Sydney, New South Wales, Australia · Hybrid
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Sydney, New South Wales, Australia · On-site
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Sydney, New South Wales, Australia · On-site
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Skills: Technical Business Analysis, Data Migration, Source-to-Target Mapping, SQL, Data Modelling
Sydney, New South Wales, Australia · Hybrid
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Skills: AI/ML, Cybersecurity Architecture, Modern Data Platforms, C-suite Engagement, Technical Leadership
Sydney, New South Wales, Australia · On-site
An exciting opportunity has opened within Optiver's Operations team for a Trading Operations Analyst. Working closely with our Trading, Tech and Business Support teams you will play an important role in supporting the fi…
Skills: Trade Operations, Trade Reconciliation, Python, SQL, AI
Sydney, New South Wales, Australia · On-site
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Skills: SIEM, EDR, MDR, DLP, Vulnerability Management
Sydney, New South Wales, Australia · On-site
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Skills: Sales Leadership, People Management, Go-To-Market Strategy, Enterprise Sales, Consultative Selling
Sydney, New South Wales, Australia · On-site
$112k–$169k/yr
At Riot, we believe Quality is a set of values, practices, and behaviors that inform every part of the development process. By honing our craft of quality and demonstrating cross-discipline partnerships, we help Riot sus…
Skills: Software Quality Assurance, Game Engine Testing, Technical Design, Whitebox Testing, Blackbox Testing
Sydney, New South Wales, Australia · On-site
WHO WE ARE Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading …
Skills: Python, SQL, APIs, Excel, Bloomberg
Sydney, New South Wales, Australia · Hybrid
Lead the transformation of Zip's global FP&A function through AI automation Bring deep FP&A expertise, executive presence and a passion for transforming finance functions in a fast paced ASX listed environment. Hybrid wo…
Skills: Financial Planning & Analysis, AI Transformation, Executive Presence, Financial Modeling, Stakeholder Management
Sydney, New South Wales, Australia · On-site
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Skills: Security Operations, Incident Response, SIEM, EDR, MDR
Sydney, New South Wales, Australia · Hybrid
Job Description Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming, and you're probably…
Skills: Data Strategy, Product Analytics, Growth Analytics, SQL, Python
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The Technical Product Owner will manage Qantas' Digital Assistant and Agent AI capabilities across web, mobile, and IVR platforms. They are responsible for building technical foundations and managing a scalable enterprise platform to enhance customer and agent experiences.
Requires over 5 years of experience as a Technical Product Owner, including 3+ years specifically with chatbot platforms and a strong foundation in GenAI and NLP. Candidates must have experience with cloud-native AI platforms like AWS Bedrock and the ability to lead delivery in complex corporate environments.
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. Our corporate functions include Corporate Affairs, Public Company, Legal, Finance, Treasury, Industrial Relations, Technology, Sustainability, People and Customer, supporting the CEO in making Qantas a market leading, global organisation.
Qantas is investing in new Conversational and Agent Assist AI capabilities, building dedicated teams around this growing space. This is a unique opportunity to shape the future of customer service at Qantas, leveraging AI to create smarter, more efficient, and more personalised experiences for our customers and agents alike. An opportunity exists to join the Technology team and drive the advancement of these emerging technologies to create unique, memorable customer experiences.
As the Technical Product Owner for Conversational and Agent AI, you will have technical ownership of Qantas' Digital Assistant (Chatbot), delivering a seamless experience across the Qantas website, mobile app and IVR. Your role extends beyond chatbots, covering asynchronous messaging, LiveChat, and agent assist AI capabilities ensuring a connected and intelligent customer support ecosystem delivered through a robust, scalable enterprise platform that you will manage and own.
You will work closely with key vendors, suppliers and internal stakeholders to drive a broad range of solutions focused on supporting our customers and customer care agents. This will be done through building the technical foundations needed to achieve that vision, in partnership with Digital Product Owner(s) setting the product strategy.
To be successful in this role, it requires a balance of strong technical expertise, strategic/commercial thinking, and collaboration skills to successfully develop and implement AI-based solutions that enhance contact centre efficiency and customer experience.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close on the 19th of July
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Spirit of Australia
We would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present. Spirit is everything to us, and joining the Qantas team means bringing your spirit to ours. We have over 30,000 exceptional employees, and every year we fly millions of customers around Australia and the world – together. If you hop on board with the team, you'll experience a workplace where creativity, diversity and innovation are encouraged. We aim to give every member of the Qantas Group the support to follow their dreams, face new challenges, and let their future take flight. Ultimately, people are our priority – those who work for us and those who travel with us. For the latest information on the cyber incident: https://bit.ly/3I7jNfM Member of the oneworld Alliance. Please read the Qantas LinkedIn House Rules at http://bit.ly/QFhouserules
Offices: 10 Bourke Road, Mascot, NSW 2020, AU
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