London, England, United Kingdom · Hybrid
About the role: You'll be one of the first people on the ground in the UK. Working directly with the UK General Manager, you'll run the engine room of our member journey at launch: getting members booked, getting their r…
Skills: Coordination, Scheduling, Customer operations, Process documentation, Automation
Australia · Remote Solely
About Everlab Everlab is redesigning preventative healthcare. We combine advanced diagnostics, AI enabled technology and current medical research to give members deeply personalised care built around longevity and lifest…
Skills: Nutrition consultations, Diagnostic data interpretation, Evidence-based nutrition planning, Gut health, Behaviour change
Sydney, New South Wales, Australia · Hybrid
About the role: You'll lead marketing at Everlab, reporting directly to our CEO. You'll shape our global brand, accelerate growth and lead our expansion into new international markets. We're looking for someone who has h…
Skills: Growth strategy, Marketing leadership, Brand management, International expansion, Performance marketing
London, England, United Kingdom · Hybrid
About the role: You'll be one of the first people on the ground in the UK, and you'll own how clinical care runs here. Working directly with the UK GM, you'll build the clinical engine of the launch: the clinician networ…
Skills: Clinical Operations, CQC Compliance, MHRA Regulation, Clinical Governance, Clinician Recruitment
London, England, United Kingdom · Hybrid
About the role: You'll be one of the first people on the ground in the UK. Working directly with the UK GM, you'll own how Everlab reaches its first UK members, taking a proven growth playbook from Australia and making i…
Skills: B2C Growth Marketing, Search Engine Marketing, Social Media Marketing, Lifecycle Marketing, Referral Marketing
London, England, United Kingdom · Hybrid
About the role: You'll be one of the first people on the ground in the UK. Working directly with the UK GM, you'll help build the operation from scratch: the diagnostic partner network, the B2B relationships, and the sys…
Skills: Operations Management, B2B Relationship Management, Customer Success, Process Design, Partner Onboarding
Sydney, New South Wales, Australia · Hybrid
About the role: As a Customer Success Specialist, you'll own the member retention experience end-to-end — ensuring our existing members continue their preventative health journey with EverLab year after year. You'll be t…
Skills: Customer success, Account management, Retention strategy, Communication, Empathy
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will manage the end-to-end member journey, ensuring seamless coordination between patients and clinical partners. Additionally, you will document and automate operational processes to improve efficiency as the company scales.
The ideal candidate has 0-4 years of experience in coordination or customer operations and possesses strong attention to detail. You must be comfortable using AI tools to optimize workflows and capable of managing relationships with various stakeholders.
You'll be one of the first people on the ground in the UK. Working directly with the UK General Manager, you'll run the engine room of our member journey at launch: getting members booked, getting their records in, and keeping the operation moving day to day.
The scope is deliberately hands-on. You'll own the parts of the member journey that have to work every single time, and you'll be the person who makes them work faster each week. "Own it, run it, document it, automate it" is the whole job.
We move quickly, operate with high ownership, and expect every person to think in outcomes, not activities. We're an AI-first team: every person is expected to use AI tools to work faster and produce higher quality output.
Get members started well: Own the first stretch of the journey, from someone joining to sitting down for their bloods, their scan and their physical, and gather their history from their GP and previous clinics so the doctor walks in already knowing them. It is the first thing a member experiences of us, and how good that first consult is depends on what you assembled beforehand.
Keep the journey moving, and get the detail right: Nobody stalls between stages on your watch. You spot the unbooked scan, the result that has not landed, the follow-up nobody chased, and you unstick it before the member notices. You are also their first point of contact when they have a question. In health, a wrong date or a missing result is not an admin error, it is a member's care.
Hold the partner side together: Day-to-day contact with our lab, imaging and clinic partners, so their capacity, slots and turnaround actually match what we have promised members. You are the person they know by name.
Improve the journey every week: You will see the friction before anyone else does. Document each process as you run it, then find the template, tool or automation that removes the manual step. Growing member numbers shouldn't mean a growing team, and you are the first line of defence on that.
Whatever launch needs: Genuinely. Early-stage market entry doesn't stop because of job descriptions, and neither should you. You'll take on tasks outside of your expertise and above your seniority level, and get them done.
Experience: 0-4 years in coordination, scheduling, customer operations or another detail-heavy role. Grafters welcome. We're not fussed about your degree.
Accurate at volume: You stay precise when you're juggling forty things. Details are the job, not a detail of it.
Follow-through: You close loops and chase people without being chased yourself.
Improves your own workflow: You reach for the spreadsheet, the template or the AI tool that makes tomorrow's version faster. This is the single strongest signal for us.
Comfortable with people: Clinics, GPs and members, on the phone as well as over email.
Smart and scrappy: You think clearly and then do the work yourself, including the unglamorous parts
(Nice to have) Health or regulated sector experience: You understand operating where compliance matters.
Do work that matters: We’re building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system.
Work-life flexibility: Hybrid working with 2 to 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters.
Experience Everlab as a customer: Full access to the Everlab health program, provided after successfully passing probation.
Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.
People you’ll love working with: A welcoming, mission-driven team of smart, thoughtful people doing meaningful work.
Detect, prevent and reverse your risk of disease.
The preventative health service of the future. Access cutting-edge diagnostics, world-class clinicians and actionable medical interventions all designed to detect, prevent and reverse your risk of disease, years before symptoms show.
Offices: Melbourne, Victoria 3000, AU
Detect, prevent and reverse your risk of disease.
The preventative health service of the future. Access cutting-edge diagnostics, world-class clinicians and actionable medical interventions all designed to detect, prevent and reverse your risk of disease, years before symptoms show.
Offices: Melbourne, Victoria 3000, AU
